Live Monitoring for Chat Campaign

the live monitoring screen for the chat campaign features several monitoring widgets/graphs graphs & metrics metric data point description users users assigned, users loggedin total count of users assigned and logged on to this campaign chats queued count of queued chats shows the count of chats that are queued chats per user average count of chats per user number of connected chats per number of agents who have auto chat status on auto chat auto chat on, auto chat off count of users who have their auto chat status turned on or off for receiving chats automatically chat instances total available instances, total occupied instances shows the count of chat instances that are available and occupied view live chats sections the bottom section displays the live chats in three tabs note ongoing chats refers to chats that are currently live and in communication between the customer and agents tab description sorting active chats shows all chats that are currently active in the entire campaign default sort (max chat elapsed time first), elapsed time (descending), user name (ascending) active chats (per agent) shows the active chats per agent default sort (max chat elapsed time first), user name (ascending), no of ongoing chats (descending), no of ongoing chats (ascending), show only users with ongoing chats queued chats shows the chats that are waiting in the entire campaign queue default sort (default order of requesting time), requesting time (ascending), requesting time (descending)