Manage Inbound Campaign

supervisor can manage the inbound campaigns in which it has been assigned it contains the following tabs call details here, the supervisor can view the call details know more voice mail here, the supervisor can access the voice mails left by the customers when the customer was not attended because of any reason know more queue here, the supervisor can add, edit, and delete the queues in the interaction campaign know more users here, the supervisor can assign or unassign the users in this campaign the supervisor can also manage the skills of the users know more lead management here, the supervisor can enable or disable the lead, map a lead to any queue, and view the lead summary know more callback here, the supervisor can add and manage the callbacks know more prompt here, the supervisor can manage the prompts know more holiday/office hour configuration here, the supervisor can manage the holiday configuration and office hour configuration please refer to "holiday/office hour configuration" page of "chat campaign" know more