Messaging (Private Conversations)
Google Business Messages
Google Business Messages allows customers to start a messaging conversation with a business directly from Google Search results and Google Maps. It enables brands to connect with customers at the moment of discovery, providing a powerful channel for sales and support.
WhatsApp integration enables businesses to communicate with customers on the world's most popular messaging app. This allows for rich, asynchronous conversations, providing a convenient and personal channel for support, notifications, and sales inquiries.
Instagram DM
Instagram Direct Message (DM) integration enables the contact center to handle private, one-on-one conversations with customers through Instagram. It's a key channel for brands that use Instagram for sales and customer engagement to provide personalized support.
Twitter DM
Twitter Direct Message (DM) integration allows agents to manage and respond to private one-on-one conversations initiated by customers. This provides a secure and personal channel for support and sales on the Twitter platform.
FB Messenger
Facebook Messenger integration allows businesses to manage and respond to private messages sent to their Facebook Page. It provides a direct, one-on-one communication channel for customers seeking support or sales assistance on the Facebook platform.
SMS
SMS (Short Message Service) integration allows agents to send and receive text messages from customers. It provides a simple, universal, and immediate channel for communication, ideal for notifications, reminders, and brief support interactions.