Privileges & Role Permissions Reference

omni contact center uses a role based access control (rbac) model to govern what each user can see and do within the platform every action — from viewing a dashboard to dialing a customer — is protected by a privilege privileges are organized into privilege groups , and each system role is granted a set of these groups when a user is assigned a role, they automatically receive all privileges contained in that role's groups this reference documents every privilege in the system, organized by functional area for each area, you will find which roles have access to that group every individual privilege key exactly as defined in the system a description of what the privilege allows from the user's perspective additionally, administrators can further restrict a user's effective permissions via privilege masking — selectively revoking specific privileges at the system level or per campaign, even if the user's role would normally grant them system roles the platform ships with the following predefined roles each role targets a specific persona and grants a curated set of privilege groups role persona description administrator system owner / head admin full access to all system, contact center, and campaign configuration can manage users, telephony, routing, security, integrations, and all operational settings multi cc manager multi tenant administrator similar to administrator with additional multi tenant capabilities (system level custom configs, otp, encryption, dashboard management, tenant cleanup) supervisor operations supervisor monitors agent activity, manages campaign operations, controls real time telephony (barge, snoop, whisper), manages teams and leads cannot configure system level infrastructure group manager team lead / group supervisor monitors assigned group of agents, manages campaign leads and filters, views statistics and call histories has more configuration access than agents but less than supervisors analyst reporting / qa analyst read heavy role focused on viewing statistics, call histories, voice logs, dispositions, and qa parameters limited write access executive agent (standard) handles customer interactions — voice calls, chats, and multimedia can view own call history, manage callbacks, and access agent facing tools professional agent agent (professional tier) same capabilities as executive with additional interaction management and crm integration access monitoring agent silent observer identical privilege set to executive intended for users who monitor interactions without actively handling them customermanager data / lead manager manages customer data, leads, exclusions, voice prompts, and voicemail does not handle live interactions or telephony system internal / service account minimal role for internal system operations (statistics configuration and allocation) not assigned to human users how privileges work privilege structure each privilege follows a naming convention {context} {privilege path}\ invoke access context the hierarchy level — system , contactcenter , process , campaign , or agentqueue privilege path a dot separated or hyphenated path describing the functional area and action (e g , dacx campaign agent telephony transfer to user ) suffix always \ invoke access (indicates execution permission) privilege naming variants most privilege ids use the hyphenated form dacx system , dacx cc , dacx campaign , dacx process a small set of chat related privileges use the dot form dacx campaign (e g , campaign\ dacx campaign agent chat initiate chat\ invoke access ) role → group → privilege chain each role is assigned a list of privilege groups each privilege belongs to one or more privilege groups a user with a given role can perform an action if their role's groups include the privilege's group privilege masking even after role assignment, an administrator can mask (revoke) specific privileges for individual users system level masking restricts privileges across all campaigns for a user campaign level masking restricts privileges only within a specific campaign for a user masking uses prefix based matching — masking a parent privilege path also masks all child privileges under it warning — ui vs back end enforcement removing a privilege does not hide the corresponding button or menu item from the user interface users may still see ui elements for actions they no longer have permission to perform the back end rest / gwt rpc layer enforces the privilege check and will reject the operation, typically surfacing as a failure toast or error message in the browser always inform affected users when their privileges change so they are not surprised by unexpected errors privilege groups reference below is the complete reference organized by functional domain each section lists the privilege group, which roles have access, and every individual privilege with its exact key and description user & account management user configuration roles with access administrator, analyst, customermanager, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description contactcenter\ dacx cc admin user mgmt modify user\ invoke access modify cc user data system\ dacx system admin user mgmt add user\ invoke access add new user(s) system\ dacx system admin user mgmt modify user\ invoke access modify information for user(s) system\ dacx system admin user mgmt remove user\ invoke access delete user(s) system\ dacx system admin user mgmt view user\ invoke access view user(s) system\ dacx system prespective monitoring view\ invoke access monitoring view system\ dacx system prespective cconfig view\ invoke access manage view system\ dacx system prespective sysconfig view\ invoke access systemconfig view system\ dacx system prespective agentruntime view\ invoke access agentruntime view system\ dacx system prespective intro view\ invoke access intro view system\ dacx system admin add user attribute\ invoke access add user data system\ dacx system admin view user attribute\ invoke access view user data system\ dacx system admin view quicksearch\ invoke access view quick search system\ dacx system admin permanent block user\ invoke access permanently block user system\ dacx system admin unblock user\ invoke access unblock user contact center user configuration roles with access administrator, analyst, group manager, multi cc manager, supervisor privilege key description system\ dacx system admin user mgmt allocate cc user\ invoke access allocate user to contact center system\ dacx system admin user mgmt deallocate cc user\ invoke access deallocate user from contact center system\ dacx system admin user mgmt modify cc user\ invoke access modify contact center user system\ dacx system admin user mgmt view cc user\ invoke access view contact center users contactcenter\ dacx cc admin user mgmt add user to cc\ invoke access add user to contact center contactcenter\ dacx cc admin user mgmt assign cc user\ invoke access allocate user to contact center contactcenter\ dacx cc admin user mgmt unassign cc user\ invoke access deallocate user from contact center contactcenter\ dacx cc admin user mgmt modify cc user\ invoke access modify contact center user contactcenter\ dacx cc admin user mgmt apply user template\ invoke access apply user template to contact center user contactcenter\ dacx cc admin user mgmt view cc user\ invoke access view contact center users contactcenter\ dacx cc admin user mgmt modify cc user extension\ invoke access modify cc user extension contactcenter\ dacx cc monitor user mgmt deselect cc\ invoke access deselect contact center for user(s) system user configuration roles with access multi cc manager privilege key description system\ user mgmt view all user\ invoke access view all system users user group configuration roles with access administrator, analyst, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description contactcenter\ get user group hierarchy license status\ invoke access add group contactcenter\ dacx cc admin cc add group\ invoke access add group contactcenter\ dacx cc admin cc getall group\ invoke access get all groups contactcenter\ dacx cc admin cc get group\ invoke access get a group contactcenter\ dacx cc admin cc remove group\ invoke access remove group contactcenter\ dacx cc admin cc modify group\ invoke access modify group contactcenter\ dacx cc admin cc assign manager to group\ invoke access assign manager to group contactcenter\ dacx cc admin cc unassign manager from group\ invoke access unassign manager from group contactcenter\ dacx cc admin cc assign users in group\ invoke access assign users in group contactcenter\ dacx cc admin cc unassign users from group\ invoke access unassign users from group contactcenter\ dacx cc agent campaign send notification to roles\ invoke access campaign send notification to roles process user configuration roles with access administrator, multi cc manager, supervisor privilege key description contactcenter\ dacx cc admin user mgmt assign process user\ invoke access assign user to process contactcenter\ dacx cc admin user mgmt unassign process user\ invoke access unassign user from process contactcenter\ dacx cc admin user mgmt modify process user\ invoke access change privilege plan for process user contactcenter\ dacx cc admin user mgmt view process user\ invoke access view process users process\ dacx process admin user mgmt view process user\ invoke access view process users campaign user configuration roles with access administrator, analyst, group manager, multi cc manager, supervisor privilege key description process\ dacx process admin user mgmt assign campaign user\ invoke access assign user to campaign process\ dacx process admin user mgmt unassign campaign user\ invoke access unassign user from campaign process\ dacx process admin user mgmt modify campaign user\ invoke access change privilege plan for campaign user contactcenter\ dacx cc admin user mgmt modify campaign user\ invoke access change privilege plan for campaign user process\ dacx process admin user mgmt view campaign user\ invoke access view campaign users campaign\ dacx campaign admin user mgmt view campaign user\ invoke access view campaign context users campaign\ dacx campaign agent user mgmt view campaign user\ invoke access view campaign context users privilege & access management masked privilege configuration roles with access administrator, analyst, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description system\ dacx system admin user mgmt view masked privilege set\ invoke access view masked privilege set system\ dacx system admin user mgmt modify masked privilege set\ invoke access modify masked privilege set system\ dacx system admin cc conf add masked privilege for cc users\ invoke access set masked privilege for cc users system\ dacx system admin cc conf remove masked privilege for cc users\ invoke access remove masked privilege for cc users contactcenter\ dacx cc supervisor tab masking\ invoke access tab masking system privilege plan configuration roles with access administrator, multi cc manager privilege key description system\ dacx system admin privilege mgmt add system privilege plan\ invoke access add system privilege plan(s) system\ dacx system admin privilege mgmt modify system privilege plan\ invoke access modify system privilege plan(s) system\ dacx system admin privilege mgmt remove system privilege plan\ invoke access remove system privilege plan(s) system\ dacx system admin privilege mgmt view system privilege plan\ invoke access view system privilege plan(s) access template configuration roles with access (not assigned to any default role) privilege key description system\ dacx system admin at mgmt add access template\ invoke access add access template(s) system\ dacx system admin at mgmt modify access template\ invoke access modify access template(s) system\ dacx system admin at mgmt remove access template\ invoke access remove access template(s) system\ dacx system admin at mgmt view access template\ invoke access view access template(s) privilege info roles with access administrator, analyst, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description contactcenter\ get privilege info\ invoke access get role, group and privilege info telephony & voice operations telephony configuration roles with access administrator, analyst, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description campaign\ dacx campaign agent telephony dispose\ invoke access view disposition of a call campaign\ dacx campaign admin campaign config view confer phone numbers\ invoke access view confer phone numbers campaign\ dacx campaign admin campaign config modify confer phone numbers\ invoke access modify confer phone numbers campaign\ dacx campaign agent campaign config view transfer campaign info\ invoke access view transfer campaign info contactcenter\ dacx cc agent telephony manual dial user\ invoke access agent dials user contactcenter\ dacx cc agent telephony cancel dial\ invoke access cancel previous dial of a agent campaign\ dacx campaign agent telephony put on hold\ invoke access put on hold a customer campaign\ dacx campaign agent telephony transfer to user\ invoke access transfer to user campaign\ dacx campaign agent telephony transfer to phone\ invoke access transfer to phone campaign\ dacx campaign agent telephony confer with user\ invoke access confer with user campaign\ dacx campaign agent telephony confer with phone\ invoke access confer with phone contactcenter\ dacx cc agent telephony hangup self\ invoke access hangup self contactcenter\ dacx cc agent telephony self callback\ invoke access override default self callback campaign\ dacx campaign agent telephony hangup call\ invoke access hangup call contactcenter\ dacx cc agent telephony hangup confer\ invoke access hangup confer campaign\ dacx campaign agent telephony preview customer\ invoke access preview customer contactcenter\ dacx cc agent telephony cancel callback dial\ invoke access cancel a callback dial initiated for a agent campaign\ dacx campaign agent telephony transfer to agent queue\ invoke access transfer to agent queue campaign\ dacx campaign agent telephony pick call dial\ invoke access pick up call dials campaign\ dacx campaign agent telephony missed call dial\ invoke access missed call dials campaign\ dacx campaign agent telephony view missed calls\ invoke access view missed calls campaign\ dacx campaign agent telephony dial callback reminder\ invoke access dial callback reminder campaign\ dacx campaign agent telephony transfer to ivr\ invoke access transfer to ivr campaign\ dacx campaign agent campaign config add all ivr\ invoke access get all transferrable ivr campaign\ dacx campaign agent telephony dial extension\ invoke access manual dial extension campaign\ dacx campaign agent telephony modify dial customers\ invoke access modify customer to dial campaign\ dacx campaign admin telephony record voice prompt\ invoke access record a voice prompt campaign\ dacx campaign agent telephony record voice prompt\ invoke access record a voice prompt campaign\ dacx campaign admin telephony listen voice prompt\ invoke access listen a voice prompt campaign\ dacx campaign agent telephony listen voice prompt\ invoke access listen a voice prompt campaign\ dacx campaign agent telephony confer with ivr\ invoke access confer with ivr campaign\ dacx campaign agent telephony transfer to campaign\ invoke access transfer to campaign campaign\ dacx campaign agent telephony view self call summary\ invoke access view self call summary campaign\ dacx campaign agent telephony view self qa score\ invoke access view self qa score campaign\ dacx campaign monitor telephony remove voice campaign entity\ invoke access remove voice campaign entity campaign\ dacx campaign agent view\ dial on crm\ invoke access view dial on crm campaign\ dacx campaign agent view\ alternate number\ invoke access view alternate number campaign\ dacx campaign agent view\ cancel preview\ invoke access view cancel preview campaign\ dacx campaign agent telephony dial phone\ invoke access dial phone campaign\ dacx campaign agent telephony dial customer\ invoke access dial customer campaign\ dacx campaign agent telephony override manual dial\ invoke access override manual dial campaign\ dacx campaign agent recording control\ invoke access intermittent recording control telephony monitoring configuration roles with access administrator, analyst, group manager, multi cc manager, supervisor privilege key description campaign\ dacx campaign monitor telephony barge\ invoke access barge an agent campaign\ dacx campaign monitor telephony snoop user in campaign\ invoke access snoop user in campaign campaign\ dacx campaign monitor telephony snoop crt in campaign\ invoke access snoop crt in campaign campaign\ dacx campaign monitor telephony whisper user in campaign\ invoke access whisper user in campaign contactcenter\ dacx cc monitor telephony snoop user\ invoke access snoop user campaign\ dacx campaign monitor telephony dispose\ invoke access disposition of a call contactcenter\ dacx cc monitor telephony hangup user\ invoke access hangup user campaign\ dacx campaign monitor telephony hangup call member\ invoke access hangup call member contactcenter\ dacx cc monitor telephony view call member for user\ invoke access view call member for user campaign\ dacx campaign monitor telephony view call member\ invoke access view campaign call member campaign\ dacx campaign monitor telephony view user campaign runtime\ invoke access view user campaign runtime campaign\ dacx campaign monitor telephony view virtual campaign runtime\ invoke access view virtual campaign runtime contactcenter\ dacx cc monitor telephony view user campaign runtime\ invoke access view user campaign runtime for session campaign\ dacx campaign monitor telephony view customer campaign runtime\ invoke access view customer voice campaign runtime campaign\ dacx campaign monitor telephony view voice campaign runtime\ invoke access view voice campaign runtime campaign\ dacx campaign monitor telephony view conferences\ invoke access view conferences for campaign campaign\ dacx campaign monitor telephony voew conference member\ invoke access view conference member campaign\ dacx campaign monitor telephony view voice calls history\ invoke access view voice calls history for campaign campaign\ dacx campaign monitor telephony view campaign summary\ invoke access view campaign summary campaign\ dacx campaign monitor telephony view campaign lead summary\ invoke access view campaign lead summary campaign\ dacx campaign monitor telephony view campaign aq request runtime\ invoke access view campaign agent queues request runtime campaign\ dacx campaign monitor telephony view campaign aq resource runtime\ invoke access view campaign agetn queue resource runtime campaign\ dacx campaign monitor telephony view campaign dial nodeflow runtime\ invoke access view campaign dial nodeflow runtime contactcenter\ dacx cc monitor telephony view user call model\ invoke access view user call model contactcenter\ dacx cc monitor telephony view call members\ invoke access view call members campaign\ dacx campaign monitor telephony confer with user\ invoke access confer with a user campaign\ dacx campaign monitor total voice campaign user hourly call summary\ invoke access user total voice campaign user hourly call summary contactcenter\ dacx cc crt status\ invoke access view crt status voice campaign roles with access administrator, analyst, customermanager, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description campaign\ dacx campaign agent telephony view voice campaign aq model\ invoke access view voice campaign agent queue model campaign\ dacx campaign agent telephony view voice campaign aq requests\ invoke access view voice campaign agent queue requests contactcenter\ dacx cc agent telephony view voice campaign aq model\ invoke access view voice vampaign agent queues status campaign\ dacx campaign monitor dnc notification\ invoke access view dnc notifications contactcenter\ dacx cc new\ call\ invoke access view new calls agentqueue\ dacx campaign agent aq status get request\ invoke access view agent queue request status voice campaign settings configuration roles with access administrator, analyst, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description contactcenter\ dacx cc admin telephony modify cc voice campaign settings\ invoke access modify cc voice campaign settings contactcenter\ dacx cc admin telephony view cc voice campaign settings\ invoke access view cc voice campaign settings contactcenter\ dacx cc admin campaign config view outbound campaign\ invoke access view outbound campaigns setings campaign\ dacx campaign admin campaign config view outbound campaign setting\ invoke access view outbound campaign setting campaign\ dacx campaign admin campaign config modify outbound campaign setting\ invoke access modify outbound campaign setting campaign\ dacx campaign admin campaign config view voice application setting\ invoke access view voice application settings campaign\ dacx campaign admin campaign config modify voice application setting\ invoke access modify voice application settings contactcenter\ dacx cc admin campaign config view voice application setting\ invoke access view voice application settings contactcenter\ dacx cc admin campaign config view voice campaign\ invoke access view voice campaign settings contactcenter\ dacx cc monitor view\ general settings\ invoke access view general settings tab voice campaign dialer configuration roles with access administrator, analyst, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description campaign\ dacx campaign admin dialer config view algo settings\ invoke access view algo settings campaign\ dacx campaign admin dialer config modify predictive algo settings\ invoke access modify predictive algo settings campaign\ dacx campaign admin dialer config view campaign timezone settings\ invoke access view campaign timezone settings campaign\ dacx campaign admin dialer config modify campaign timezone info\ invoke access modify campaign timezone info campaign\ dacx campaign admin dialer config view campaign customer status properties\ invoke access view campaign customer status properties campaign\ dacx campaign admin dialer config modify campaign customer status properties\ invoke access modify campaign customer status properties campaign\ dacx campaign admin dialer config view campaign dialer settings\ invoke access view campaign dialer settings campaign\ dacx campaign admin dialer config modify campaign dialer settings\ invoke access modify campaign dialer settings campaign\ dacx campaign admin dialer config view campaign customer attribute time range\ invoke access view campaign customer attribute time range campaign\ dacx campaign admin dialer config modify campaign customer attribute time range\ invoke access modify campaign customer attribute time range campaign\ dacx campaign admin dialer config view campaign customer status for dialing\ invoke access view campaign customer status for dialing campaign\ dacx campaign admin dialer config modify campaign customer status for dialing\ invoke access modify campaign customer status for dialing campaign\ dacx campaign admin dialer config view dialable campaign customer summary\ invoke access view dialable campaign customer summary campaign\ dacx campaign monitor dialer view pace dialable number\ invoke access view pace dialable numbers campaign\ dacx campaign monitor dialer view pace dialer query stats\ invoke access view pace dialer query stats campaign\ dacx campaign monitor dialer view pace dialing stats\ invoke access view pace dialing stats system\ dacx system admin view fetch order policy\ invoke access view available fetch order policy campaign\ dacx campaign monitor view dialing status\ invoke access view dialing status for an outbound voice campaign campaign\ dacx campaign monitor start dialing\ invoke access start dialing in campaign contactcenter\ dacx cc monitor view\ dialer settings\ invoke access view dialer settings tab voice campaign configuration roles with access administrator, group manager, multi cc manager, supervisor privilege key description system\ dacx system query timeout notification\ invoke access view query timeout notifications system\ dacx system admin configuration lock view lock state\ invoke access view configuration lock state system\ dacx system admin configuration lock modify lock state\ invoke access modify configuration lock state system\ dacx system send trunk status notification\ invoke access send trunk status notification chat & messaging chat campaign roles with access administrator, analyst, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description campaign\ dacx campaign agent chat initiate chat\ invoke access initiate chat with user campaign\ dacx campaign agent chat send message\ invoke access send message to user campaign\ dacx campaign agent get messages for customer id\ invoke access get messages for customer campaign\ dacx campaign agent chat transfer to user\ invoke access transfer to user campaign\ dacx campaign agent chat confer with session\ invoke access confer with session campaign\ dacx campaign agent chat confer with chat id\ invoke access confer with chat id campaign\ dacx campaign agent chat dispose\ invoke access disposition of a chat campaign\ dacx campaign agent chat hangup user\ invoke access hangup user campaign\ dacx campaign monitor chat campaign\ invoke access view chat campaign campaign\ dacx campaign agent chat view crm\ invoke access view crm campaign\ dacx campaign agent chat view\ invoke access view chat contactcenter\ dacx cc agent chat hangup self\ invoke access hangup self contactcenter\ dacx cc agent get active chats count\ invoke access get active chats count system\ dacx system admin reload chat toolbar info configurations\ invoke access reload chat toolbar info configurations system\ dacx system admin get chat toolbar info for campaign and queues\ invoke access get chat toolbar info configurations system\ dacx system admin update default notification template\ invoke access update chat notification template info configurations system\ dacx system admin chat configuration reload chat feedback configuration\ invoke access reload chat feedback configuration contactcenter\ dacx cc agent view chat\ invoke access view chat campaign\ dacx campaign agent add third party info to crt\ invoke access add thirdparty info to crt chat campaign settings configuration roles with access administrator, executive, monitoring agent, multi cc manager, professional agent, supervisor privilege key description campaign\ view chat campaign settings\ invoke access view chat campaign settings campaign\ add chat campaign settings\ invoke access add chat campaign settings campaign\ modify chat campaign settings\ invoke access modify chat campaign settings campaign\ remove chat campaign settings\ invoke access remove chat campaign settings contactcenter\ view chat toolbar info\ invoke access view chat toolbar info contactcenter\ add chat toolbar info\ invoke access add chat toolbar info contactcenter\ modify chat toolbar info\ invoke access modify chat toolbar info contactcenter\ remove chat toolbar info\ invoke access remove chat toolbar info chat transfer & conference roles with access executive, monitoring agent, professional agent, supervisor privilege key description campaign\ chat transfer to confer user\ invoke access chat transfer to confer user manual chat roles with access executive, monitoring agent, professional agent, supervisor privilege key description campaign\ dacx campaign agent manual chat\ invoke access manual chat chat feedback configurations roles with access administrator, executive, monitoring agent, multi cc manager, professional agent, supervisor privilege key description campaign\ view chat feedback schemes\ invoke access view chat feedback schemes campaign\ add chat feedback schemes\ invoke access add chat feedback schemes campaign\ modify chat feedback schemess\ invoke access modify chat feedback schemes campaign\ remove chat feedback schemess\ invoke access remove chat feedback schemes campaign\ view chat channel feedback configurations\ invoke access view chat channel feedback configurations campaign\ add chat channel feedback configurations\ invoke access add chat channel feedback configurations campaign\ modify chat channel feedback configurations\ invoke access modify chat channel feedback configurations campaign\ remove chat channel feedback configurations\ invoke access remove chat channel feedback configurations campaign\ view all chat feedback schemes configurations view all chat feedback schemes configurations web chat theme configuration roles with access administrator, executive, monitoring agent, multi cc manager, professional agent, supervisor privilege key description contactcenter\ view web chat theme configurations\ invoke access view web chat theme configuration contactcenter\ add web chat theme configurations\ invoke access add web chat theme configuration contactcenter\ modify web chat theme configurations\ invoke access modify web chat theme configuration contactcenter\ remove web chat theme configurations\ invoke access remove web chat theme configuration web chat regex configuration roles with access administrator, executive, monitoring agent, multi cc manager, professional agent, supervisor privilege key description contactcenter\ view web chat page settings\ invoke access view web chat page settings contactcenter\ add web chat page settings\ invoke access add web chat page settings contactcenter\ modify web chat page settings\ invoke access modify web chat page settings contactcenter\ remove web chat page settings\ invoke access remove web chat page settings contactcenter\ view web chat page configuration settings\ invoke access view web chat page configuration settings contactcenter\ add web chat page configuration settings\ invoke access add web chat page configuration settings contactcenter\ modify web chat page configuration settings\ invoke access modify web chat page configuration settings contactcenter\ remove web chat page configuration settings\ invoke access remove web chat page configuration settings whatsapp template configuration roles with access administrator, executive, monitoring agent, multi cc manager, professional agent, supervisor privilege key description campaign\ view chat notification templates\ invoke access view chat notification template campaign\ add chat notification templates\ invoke access add chat notification template campaign\ modify chat notification templates\ invoke access modify chat notification template campaign\ remove chat notification templates\ invoke access remove chat notification template campaign\ view template mappings\ invoke access view template mappings campaign\ add template mappings\ invoke access add template mappings campaign\ modify template mappings\ invoke access modify template mappings campaign\ remove template mappings\ invoke access remove template mappings contact center & campaign configuration contact center configuration roles with access administrator, analyst, customermanager, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description system\ dacx system admin cc mgmt add cc\ invoke access add contact center system\ dacx system admin cc mgmt rem cc\ invoke access remove contact center system\ dacx system admin cc mgmt modify cc\ invoke access modify contact center system\ dacx system admin cc mgmt view cc\ invoke access view contact center contactcenter\ dacx cc admin cc mgmt modify break reason\ invoke access add/remove break reasons for contact center contactcenter\ dacx cc admin cc plan mgmt add cc plan\ invoke access add contact center privilege plan contactcenter\ dacx cc admin cc plan mgmt rem cc plan\ invoke access remove contact center privilege plan contactcenter\ dacx cc admin cc plan mgmt modify cc plan\ invoke access modify contact center privilege plan contactcenter\ dacx cc admin cc plan mgmt view cc plan\ invoke access view contact center privilege plan contactcenter\ dacx cc admin cc mgmt modify knowledge base url\ invoke access add/remove knowledge base url for contact center system\ dacx system admin cc mgmt add cc priv plan\ invoke access add contact center privlege contactcenter\ dacx cc agent view cc privileges\ invoke access view cc privileges process configuration roles with access administrator, analyst, group manager, multi cc manager, supervisor privilege key description contactcenter\ dacx cc admin process mgmt add process\ invoke access add process contactcenter\ dacx cc admin process mgmt rem process\ invoke access remove process contactcenter\ dacx cc admin process mgmt modify process\ invoke access modify process contactcenter\ dacx cc admin process mgmt view process\ invoke access view process campaign configuration roles with access administrator, analyst, group manager, multi cc manager, supervisor privilege key description process\ dacx process admin campaign mgmt add campaign\ invoke access add campaign process\ dacx process admin campaign mgmt rem campaign\ invoke access remove campaign process\ dacx process admin campaign mgmt modify campaign\ invoke access modify campaign process\ dacx process admin campaign mgmt view campaign\ invoke access view campaign contactcenter\ dacx cc agent user mgmt user modify campaign\ invoke access modify campaign contact center runtime & monitoring contact center runtime roles with access administrator, analyst, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description contactcenter\ dacx cc agent user mgmt user ready break\ invoke access set ready/break status for user(s) contactcenter\ dacx cc agent workbench view user presence\ invoke access n/a contactcenter\ dacx cc agent workbench view user presence push\ invoke access view user presence contactcenter\ dacx cc agent workbench select working campaigns\ invoke access select working campaigns campaign\ campaign all agent queue info\ invoke access get all agent queues info contactcenter\ dacx cc agent modify working campaigns\ invoke access modify working campaigns contactcenter\ dacx cc agent modify telephony channel\ invoke access modify telephony channel contactcenter\ dacx cc monitor user mgmt view user runtime\ invoke access view user runtime(s) process\ dacx process monitor user mgmt view user runtime\ invoke access view user runtime(s) campaign\ dacx campaign monitor user mgmt view user runtime\ invoke access view user runtime(s) contactcenter\ dacx cc monitor user mgmt modify user runtime\ invoke access modify user runtime(s) campaign\ dacx campaign monitor aq mgmt view request queue\ invoke access view request(s) within a queue contactcenter\ dacx cc agent send message\ invoke access send chat message to user(s) contactcenter\ dacx cc agent broadcast message\ invoke access send broadcast message to user(s) contactcenter\ dacx cc agent telephony view agent queue model\ invoke access view agent queue model campaign\ dacx campaign agent telephony view agent queue requests\ invoke access view agent queue requests campaign\ dacx campaign agent workbench view agent queue model\ invoke access view agent queue model campaign\ dacx campaign monitor telephony view agent queue request runtime\ invoke access view agent queue request runtimes campaign\ dacx campaign monitor telephony view agent queue resource runtime\ invoke access view agent queue resources runtimes contactcenter\ dacx cc agent workbench select monitoring campaigns\ invoke access select monitoring campaigns contactcenter\ dacx cc monitor start cc monitoring\ invoke access start cc monitoring contactcenter\ dacx cc agent user mgmt user auto call\ invoke access set auto call status for user(s) contactcenter\ dacx cc monitor user mgmt change working campaign of agents\ invoke access change working campaign of agents contactcenter\ dacx cc monitor user mgmt view user cc runtime\ invoke access view user cc runtime(s) contactcenter\ dacx cc monitor agent get queued chats count\ invoke access get queued chats count contactcenter\ dacx cc agent user mgmt user dispose call\ invoke access dispose call for user(s) contactcenter\ dacx cc agent user mgmt user working mode\ invoke access working mode for user(s) contactcenter\ dacx cc runtime erroneous notification push\ invoke access n/a runtime monitor roles with access administrator, analyst, executive, group manager, monitoring agent, multi cc manager, supervisor privilege key description contactcenter\ dacx cc agent view callstatistics\ invoke access view call statistics contactcenter\ dacx cc monitor view status\ invoke access view runtime status tab contactcenter\ dacx cc monitor view call detail\ invoke access view call detail tab contactcenter\ dacx cc monitor view lead detail\ invoke access view lead detail tab contactcenter\ dacx cc monitor view queue detail\ invoke access view queue detail tab campaign\ dacx campaign monitor telephony reset voice campaign\ invoke access reset voice campaign user runtime roles with access administrator, analyst, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description contactcenter\ dacx cc monitor view user call runtime\ invoke access view user call runtime contactcenter\ dacx cc agent view user voice presence\ invoke access n/a contactcenter\ dacx cc agent view user voice presence api push\ invoke access view user voice presence in cc contactcenter\ dacx cc admin view user voice presence\ invoke access view user voice presence in cc campaign\ dacx campaign agent view user voice presence\ invoke access view user voice presence in campaign contactcenter\ dacx cc agent view user voice presence of contact center\ invoke access view user voice presence of cc customer & lead management customer configuration roles with access administrator, customermanager, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description process\ dacx process agent customer mgmt remove customers\ invoke access remove customer(s) by agent process\ dacx process admin customer mgmt upload customers\ invoke access upload customer(s) process\ dacx process agent customer mgmt view customers\ invoke access view customer(s) process\ dacx process agent customer mgmt update customer\ invoke access update customer process\ dacx process agent customer mgmt upload customers\ invoke access upload customer(s) for agent contactcenter\ dacx cc agent get contacts\ invoke access get contacts contactcenter\ dacx cc agent view customercontacts\ invoke access view customer contacts process\ dacx process agent customer mgmt update customer by atd\ invoke access update customer by atd contactcenter\ dacx cc send notification for distribution and redistribution\ invoke access send notification for distribution and redistribution campaign\ dacx campaign admin campaign config churn voice campaign customer\ invoke access churn voice campaign customers campaign\ dacx campaign admin campaign config view voice campaign customer info\ invoke access view voice campaign customer info campaign\ dacx campaign admin upload contacts\ invoke access upload contacts campaign\ dacx campaign admin get contacts\ invoke access get contacts campaign\ dacx campaign admin remove contacts from campaign\ invoke access remove contacts from campaign campaign\ dacx campaign supervisor campaign config remove customers with filter\ invoke access remove customers with filter campaign\ dacx campaign supervisor extract all contacts with filter\ invoke access extract all contacts with filter campaign\ dacx campaign agent view owned customer info\ invoke access view owned customer info system\ dacx system admin customer prospect customer distrib\ invoke access show customer distribution to customer prospect system\ dacx system admin cc customer prospect redistrib finished\ invoke access show customer distribution to customer prospect process\ add customer repository media process mapping\ invoke access add customer repository process mapping with media process for central customer repository process\ get customer repository media process mapping\ invoke access get customer repository mapping process\ update customer repository media process mapping\ invoke access update customer repository mapping process\ remove customer repository media process mapping\ invoke access remove customer repository mapping lead configuration roles with access administrator, analyst, customermanager, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description process\ dacx process admin customer mgmt lead mgmt add lead\ invoke access add lead process\ dacx process admin customer mgmt lead mgmt modify lead\ invoke access modify a lead process\ dacx process admin customer mgmt lead mgmt remove lead\ invoke access remove lead process\ dacx process admin customer mgmt lead mgmt enable disable lead\ invoke access enable/disable lead process\ dacx process admin customer mgmt lead mgmt view lead\ invoke access view lead process\ dacx process admin customer mgmt table mgmt assign lead to campaign\ invoke access assign lead(s) to a campaign process\ dacx process admin customer mgmt table mgmt unassign lead from campaign\ invoke access unassign lead(s) from a campaign process\ dacx process admin customer mgmt table mgmt view lead for campaign\ invoke access view lead(s) for a campaign process\ dacx process agent customer mgmt lead mgmt add lead\ invoke access add lead by agent process\ dacx process agent customer mgmt lead mgmt modify lead\ invoke access modify lead by agent process\ dacx process agent customer mgmt lead mgmt remove lead\ invoke access remove lead by agent process\ dacx process agent customer mgmt lead mgmt enable disable lead\ invoke access enable/disable lead by agent process\ dacx process agent customer mgmt lead mgmt view lead\ invoke access view lead by agent process\ dacx process agent customer mgmt table mgmt assign lead to campaign\ invoke access assign lead(s) to a campaign by agent process\ dacx process agent customer mgmt table mgmt unassign lead from campaign\ invoke access unassign lead(s) from a campaign by agent process\ dacx process agent customer mgmt table mgmt view lead for campaign\ invoke access view lead(s) for a campaign by agent contactcenter\ dacx cc agent view leadmgmt\ invoke access view lead management contactcenter\ dacx cc agent customer mgmt lead mgmt add lead\ invoke access add lead campaign\ dacx campaign monitor lead notifications\ invoke access notification for leads campaign lead configuration roles with access administrator, analyst, customermanager, executive, group manager, monitoring agent, multi cc manager, supervisor privilege key description campaign\ dacx campaign admin lead config view campaign lead by id\ invoke access view campaign lead by id campaign\ dacx campaign admin lead config modify campaign lead\ invoke access modify campaign lead campaign\ dacx campaign agent campaign lead config assign table filter to campaign lead\ invoke access assign table filter to campaign lead campaign\ dacx campaign agent campaign lead config unassign table filter from campaign lead\ invoke access unassign table filter from campaign lead campaign\ dacx campaign agent campaign lead config view campaign lead filter\ invoke access view campaign lead filter campaign\ dacx campaign agent campaign lead config modify campaign lead filter\ invoke access modify campaign lead filter campaign\ dacx campaign agent campaign lead config assign campaign lead to agent queue\ invoke access assign campaign lead to agent queue campaign\ dacx campaign agent campaign lead config unassign campaign lead to agent queue\ invoke access unassign campaign lead to agent queue campaign\ dacx campaign agent campaign lead config view agent queue campaign lead\ invoke access view agent queue campaign lead campaign\ dacx campaign agent campaign lead config set campaign lead user mapping\ invoke access set campaign lead user mapping campaign\ dacx campaign agent campaign lead config view campaign lead user mapping\ invoke access view campaign lead user mapping campaign\ dacx campaign agent campaign lead config modify campaign lead\ invoke access modify campaign lead campaign\ dacx campaign agent campaign lead config view campaign lead\ invoke access view campaign lead campaign\ dacx campaign admin campaign lead config set campaign lead user mapping\ invoke access set campaign lead user mapping campaign\ dacx campaign admin campaign lead config view campaign lead user mapping\ invoke access view campaign lead user mapping campaign\ dacx campaign admin enable disable lead\ invoke access enable disable leads contactcenter\ set updated campaign lead details\ invoke access update campaign lead details data tables, filters & column mapping data table configuration roles with access administrator, analyst, customermanager, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description contactcenter\ dacx cc admin customer mgmt table mgmt add td\ invoke access add table definition contactcenter\ dacx cc admin customer mgmt table mgmt modify td\ invoke access modify a table definition contactcenter\ dacx cc admin customer mgmt table mgmt remove td\ invoke access remove table definition contactcenter\ dacx cc admin customer mgmt table mgmt add agent td\ invoke access add agent table definition contactcenter\ dacx cc admin customer mgmt table mgmt modify agent td\ invoke access modify agent table definition contactcenter\ dacx cc admin customer mgmt table mgmt remove agent td\ invoke access remove agent table definition contactcenter\ dacx cc admin customer mgmt table mgmt view td\ invoke access view table definition contactcenter\ dacx cc admin customer mgmt table mgmt view cd\ invoke access view column definition contactcenter\ dacx cc admin customer mgmt table mgmt view agent td\ invoke access view agent table definition process\ dacx process admin customer mgmt table mgmt add dt\ invoke access add data table process\ dacx process admin customer mgmt table mgmt set atd process\ invoke access set process for agent table definition process\ dacx process admin customer mgmt table mgmt remove dt\ invoke access remove data table process\ dacx process admin customer mgmt table mgmt remove agent dt\ invoke access remove agent data table process\ dacx process admin customer mgmt table mgmt view agent dt\ invoke access view agent data table contactcenter\ dacx cc agent customer mgmt table mgmt view td\ invoke access view table definition process\ dacx process agent customer mgmt table mgmt view dt\ invoke access view data table contactcenter\ dacx cc agent customer mgmt table mgmt view cd\ invoke access view column definition campaign\ dacx campaign admin customer mgmt unassign user from atd\ invoke access unassign users from atd campaign\ dacx campaign admin customer mgmt reassign user to atd\ invoke access reassign user to atd campaign\ dacx campaign admin customer mgmt assign user to atd\ invoke access assign user to atd campaign\ dacx campaign admin customer mgmt get user assigned to atd\ invoke access get user assigned to atd campaign\ dacx campaign admin customer mgmt get atd assigned to user\ invoke access get atd assigned to user campaign\ dacx campaign admin customer mgmt get atds assigned to all users\ invoke access get atds assigned to all users process\ dacx process admin customer mgmt add column table definition\ invoke access add column to table definition campaign\ dacx campaign admin customer mgmt update default atd\ invoke access update default atd campaign\ dacx campaign admin customer mgmt get default atd\ invoke access get default atd column mapping configuration roles with access administrator, analyst, customermanager, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description contactcenter\ dacx cc admin customer mgmt table mgmt add cm\ invoke access add column mapping contactcenter\ dacx cc admin customer mgmt table mgmt modify cm\ invoke access modify a column mapping contactcenter\ dacx cc admin customer mgmt table mgmt remove cm\ invoke access remove column mapping contactcenter\ dacx cc admin customer mgmt table mgmt view cm\ invoke access view column mapping process\ dacx process admin customer mgmt table mgmt set cm for campaign\ invoke access set column mapping for a campaign process\ dacx process admin customer mgmt table mgmt view cm for campaign\ invoke access view column mapping for a campaign table filter configuration roles with access analyst, group manager, supervisor privilege key description contactcenter\ dacx cc admin customer mgmt table mgmt add tf\ invoke access add table filter contactcenter\ dacx cc admin customer mgmt table mgmt modify tf\ invoke access modify a table filter contactcenter\ dacx cc admin customer mgmt table mgmt remove tf\ invoke access remove table filter contactcenter\ dacx cc admin customer mgmt table mgmt view tf\ invoke access view table filter contactcenter\ dacx cc admin customer mgmt table mgmt enable disable tf\ invoke access enable/disable table filter process\ dacx process admin customer mgmt table mgmt assign tf to campaign\ invoke access assign table filter(s) to a campaign process\ dacx process admin customer mgmt table mgmt unassign tf from campaign\ invoke access unassign table filter(s) from a campaign process\ dacx process admin customer mgmt table mgmt view tf for campaign\ invoke access view table filter(s) for a campaign contactcenter\ dacx cc agent customer mgmt table mgmt add tf\ invoke access add table filter by agent contactcenter\ dacx cc agent customer mgmt table mgmt modify tf\ invoke access modify table filter by agent contactcenter\ dacx cc agent customer mgmt table mgmt remove tf\ invoke access remove table filter by agent contactcenter\ dacx cc agent customer mgmt table mgmt view tf\ invoke access view table filter by agent contactcenter\ dacx cc admin customer mgmt table mgmt enable disable ctf\ invoke access enable/disable campaign table filter contactcenter\ dacx cc admin customer mgmt table mgmt add ctf\ invoke access add campaign table filter contactcenter\ dacx cc admin customer mgmt table mgmt modify ctf\ invoke access modify a campaign table filter contactcenter\ dacx cc admin customer mgmt table mgmt remove ctf\ invoke access remove campaign table filter contactcenter\ dacx cc admin customer mgmt table mgmt view ctf\ invoke access view campaign table filter table filter group configuration roles with access administrator, group manager, multi cc manager, supervisor privilege key description contactcenter\ dacx cc admin customer mgmt table mgmt add tfg\ invoke access add table filter group contactcenter\ dacx cc admin customer mgmt table mgmt view tfg\ invoke access view table filter group contactcenter\ dacx cc admin customer mgmt table mgmt modify tfg\ invoke access modify table filter group campaign\ dacx campaign admin customer mgmt table mgmt modify ctfg priority\ invoke access modify campaign table filter group priority contactcenter\ dacx cc admin customer mgmt table mgmt remove tfg\ invoke access remove table filter group contactcenter\ dacx cc admin customer mgmt table mgmt enable tfg\ invoke access enable table filter group contactcenter\ dacx cc admin customer mgmt table mgmt assign tf to tfg\ invoke access assign filter to filter group contactcenter\ dacx cc admin customer mgmt table mgmt unassign tf from tfg\ invoke access unassign filter from filter group campaign\ dacx campaign admin customer mgmt table mgmt remove ctfg\ invoke access remove campaign table filter group campaign\ dacx campaign admin customer mgmt table mgmt add ctfg\ invoke access add campaign table filter group campaign\ dacx campaign admin customer mgmt table mgmt view ctfg\ invoke access view campaign table filter group campaign\ dacx campaign admin customer mgmt table mgmt modify ctfg\ invoke access modify campaign table filter group campaign\ dacx campaign admin customer mgmt table mgmt assign tf to ctfg\ invoke access assign filter to campaign filter group campaign\ dacx campaign admin customer mgmt table mgmt unassign tf from ctfg\ invoke access unassign filter from campaign filter group campaign\ dacx campaign supervisor customer mgmt table mgmt add ctfg\ invoke access add campaign table filter group by supervisor campaign\ dacx campaign supervisor customer mgmt table mgmt view ctfg\ invoke access view campaign table filter group by supervisor campaign\ dacx campaign supervisor customer mgmt table mgmt modify ctfg\ invoke access modify campaign table filter group by supervisor campaign\ dacx campaign supervisor customer mgmt table mgmt modify ctfg priority\ invoke access modify campaign table filter group priority by supervisor campaign\ dacx campaign supervisor customer mgmt table mgmt remove ctfg\ invoke access remove campaign table filter group by supervisor campaign\ dacx campaign supervisor customer mgmt table mgmt enable ctfg\ invoke access enable campaign table filter group by supervisor campaign\ dacx campaign supervisor customer mgmt table mgmt assign tf to ctfg\ invoke access assign filter to campaign filter group by supervisor campaign\ dacx campaign supervisor customer mgmt table mgmt unassign tf from ctfg\ invoke access unassign filter from campaign filter group by supervisor campaign\ dacx campaign admin customer mgmt table mgmt enable ctfg\ invoke access enable campaign table filter group disposition management disposition roles with access administrator, analyst, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description contactcenter\ dacx cc admin disposition mgmt add disposition class\ invoke access add disposition class contactcenter\ dacx cc admin disposition mgmt modify disposition class\ invoke access modify disposition class contactcenter\ dacx cc admin disposition mgmt remove disposition class\ invoke access remove disposition class contactcenter\ dacx cc admin disposition mgmt view disposition classes\ invoke access view disposition classes contactcenter\ dacx cc admin disposition mgmt add disposition code\ invoke access add disposition code contactcenter\ dacx cc admin disposition mgmt modify disposition code\ invoke access modify disposition code contactcenter\ dacx cc admin disposition mgmt remove disposition code\ invoke access remove disposition code contactcenter\ dacx cc admin disposition mgmt view disposition codes\ invoke access view disposition codes contactcenter\ dacx cc admin disposition mgmt add disposition plan\ invoke access add disposition plan contactcenter\ dacx cc admin disposition mgmt modify disposition plan\ invoke access modify disposition plan contactcenter\ dacx cc admin disposition mgmt remove disposition plan\ invoke access remove disposition plan contactcenter\ dacx cc admin disposition mgmt view disposition plans\ invoke access view disposition plans process\ dacx process admin disposition mgmt modify disposition plan for campaign\ invoke access modify disposition plan for campaign campaign\ dacx campaign admin disposition mgmt view campaign disposition plan\ invoke access view disposition plan for campaign process\ dacx process admin disposition mgmt view campaign disposition plans\ invoke access view disposition plans for campaign for a process campaign\ dacx campaign admin disposition mgmt modify campaign disposition code\ invoke access modify disposition code for campaign campaign\ dacx campaign admin disposition mgmt view campaign disposition code\ invoke access view disposition code for campaign excluded disposition configuration roles with access administrator, customermanager, group manager, multi cc manager, supervisor privilege key description campaign\ dacx campaign admin campaign config view excluded disposition codes\ invoke access view excluded disposition codes campaign\ dacx campaign admin campaign config modify excluded disposition codes\ invoke access modify excluded disposition codes campaign sale disposition roles with access administrator, multi cc manager privilege key description campaign\ add campaign sale disposition\ invoke access add campaign sale disposition campaign\ remove campaign sale disposition\ invoke access remove campaign sale disposition campaign\ view campaign sale disposition\ invoke access view campaign sale disposition data privacy & masking masking policy configuration roles with access administrator, analyst, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description contactcenter\ dacx cc admin customer mgmt table mgmt view masking policy\ invoke access view masking policy contactcenter\ dacx cc admin customer mgmt table mgmt update masking policy\ invoke access update masking policy masking policy — view original value roles with access analyst, executive, group manager, monitoring agent, professional agent, supervisor privilege key description contactcenter\ dacx cc admin customer mgmt table mgmt view original value\ invoke access view original value number masking roles with access administrator, executive, monitoring agent, professional agent, supervisor privilege key description process\ number masking view number masking configuration\ invoke access view number masking configuration process\ number masking view unmasked number\ invoke access view unmasked number process\ number masking mask phone number crm\ invoke access mask phone number with crm api process\ number masking unmask phone number crm\ invoke access unmask phone number with crm api number masking crm auth roles with access administrator privilege key description contactcenter\ number masking modify crm auth details\ invoke access modify number masking crm auth details contactcenter\ number masking view crm auth details\ invoke access view number masking crm auth details digit encryption configuration roles with access (not assigned to any default role) privilege key description system\ dacx system admin digit encryption get key\ invoke access get digit encryption key system\ dacx system admin digit encryption get decrypted digits\ invoke access get decrypted dgits routing & queue management contact center routing configuration roles with access administrator, multi cc manager privilege key description contactcenter\ dacx cc admin routing config add cc routing policy\ invoke access add cc routing policy contactcenter\ dacx cc admin routing config modify cc routing policy\ invoke access modify cc routing policy contactcenter\ dacx cc admin routing config remove cc routing policy\ invoke access remove cc routing policy contactcenter\ dacx cc admin routing config view cc routing policy\ invoke access view cc routing policy contactcenter\ dacx cc admin routing config add cc routing profile\ invoke access add cc routing profile contactcenter\ dacx cc admin routing config modify cc routing profile\ invoke access modify cc routing profile contactcenter\ dacx cc admin routing config remove cc routing profile\ invoke access remove cc routing profile contactcenter\ dacx cc admin routing config view cc routing profile\ invoke access view cc routing profile contactcenter\ dacx cc admin routing config add process routing policy\ invoke access add process routing policy contactcenter\ dacx cc admin routing config modify process routing policy\ invoke access modify process routing policy contactcenter\ dacx cc admin routing config remove process routing policy\ invoke access remove process routing policy contactcenter\ dacx cc admin routing config view process routing policy\ invoke access view process routing policy contactcenter\ dacx cc admin routing config add campaign routing policy\ invoke access add campaign routing policy contactcenter\ dacx cc admin routing config modify campaign routing policy\ invoke access modify campaign routing policy contactcenter\ dacx cc admin routing config remove campaign routing policy\ invoke access remove campaign routing policy contactcenter\ dacx cc admin routing config view campaign routing policy\ invoke access view campaign routing policy contactcenter\ dacx cc admin routing config set active cc routing policy\ invoke access set active cc routing policy contactcenter\ dacx cc admin routing config view active cc routing policy\ invoke access view active cc routing policy contactcenter\ dacx cc admin routing config add video chat routing rule\ invoke access add video chat routing rule contactcenter\ dacx cc admin routing config update video chat routing rule\ invoke access update video chat routing rule contactcenter\ dacx cc admin routing config get video chat routing rule\ invoke access get video chat routing rule contactcenter\ dacx cc admin routing config remove video chat routing rule\ invoke access remove video chat routing rule call routing configuration (system) roles with access administrator, multi cc manager privilege key description system\ dacx system admin call manager mgmt routing policy mgmt view routing policy\ invoke access view routing policies system\ dacx system admin call manager mgmt routing policy mgmt set active routing policy\ invoke access set active routing policy system\ dacx system admin call manager mgmt routing policy mgmt add routing policy\ invoke access add routing policy system\ dacx system admin call manager mgmt routing policy mgmt modify routing policy\ invoke access modify routing policy system\ dacx system admin call manager mgmt routing policy mgmt remove routing policy\ invoke access remove routing policy system\ dacx system admin call manager mgmt routing profile mgmt view routing profile\ invoke access view routing profiles system\ dacx system admin call manager mgmt routing profile mgmt add routing profile\ invoke access add routing profile system\ dacx system admin call manager mgmt routing profile mgmt modify routing profile\ invoke access modify routing profile system\ dacx system admin call manager mgmt routing profile mgmt remove routing profile\ invoke access remove routing profile system\ get all call manager routing action type\ invoke access get all callmanager routing action types system\ get all call manager routing profile type\ invoke access get all callmanager routing profile types system\ get all call manager routing policy type\ invoke access get all callmanager routing policy types agent queue configuration roles with access administrator, analyst, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description campaign\ dacx campaign admin aq mgmt add aq\ invoke access add agent queue campaign\ dacx campaign admin aq mgmt rem aq\ invoke access remove agent queue campaign\ dacx campaign admin aq mgmt modify aq\ invoke access modify agent queue campaign\ dacx campaign admin aq mgmt view aq\ invoke access view agent queue agent queue user configuration roles with access administrator, group manager, multi cc manager, supervisor privilege key description campaign\ dacx campaign admin user mgmt assign aq user\ invoke access assign user to agent queue campaign\ dacx campaign admin user mgmt unassign aq user\ invoke access unassign user from agent queue campaign\ dacx campaign admin user mgmt modify aq user\ invoke access change privilege plan for agent queue user campaign\ dacx campaign admin user mgmt view aq user\ invoke access view agent queue users campaign\ dacx campaign agent user mgmt view aq user\ invoke access view agent queue users campaign\ dacx campaign all agent queue info\ invoke access get all agent queues for user in campaign routing test roles with access administrator, multi cc manager privilege key description contactcenter\ dacx cc admin test inbound routing\ invoke access test inbound routing skills & teams skill configuration roles with access administrator, group manager, multi cc manager, supervisor privilege key description contactcenter\ dacx cc admin skill mgmt add skill\ invoke access add skill contactcenter\ dacx cc admin skill mgmt rem skill\ invoke access remove skill contactcenter\ dacx cc admin skill mgmt modify skill\ invoke access modify skill contactcenter\ dacx cc admin skill mgmt view skill\ invoke access view skill campaign\ dacx campaign admin aq mgmt assign aq skill\ invoke access assign skill to agent queue campaign\ dacx campaign admin aq mgmt unassign aq skill\ invoke access unassign skill from agent queue campaign\ dacx campaign admin aq mgmt view aq skill\ invoke access view skill assigned to agent queue system\ dacx system admin view\ skills\ invoke access view skills for contact center system\ dacx system admin view\ skill levels\ invoke access view skill levels for contact center skill user configuration roles with access supervisor privilege key description contactcenter\ dacx cc admin user mgmt assign user skill\ invoke access assign skill to user contactcenter\ dacx cc admin user mgmt unassign user skill\ invoke access unassign skill from user contactcenter\ dacx cc admin user mgmt view user skill\ invoke access get user skill team configuration roles with access administrator, group manager, multi cc manager, supervisor privilege key description contactcenter\ dacx cc admin team mgmt add team\ invoke access add contact center team contactcenter\ dacx cc admin team mgmt rem team\ invoke access remove contact center team contactcenter\ dacx cc admin team mgmt modify team\ invoke access modify contact center team contactcenter\ dacx cc admin team mgmt view team\ invoke access view contact center team contactcenter\ dacx cc admin user mgmt assign cc team user\ invoke access assign contact center team users contactcenter\ dacx cc admin user mgmt unassign cc team user\ invoke access unassign contact center team users contactcenter\ dacx cc admin user mgmt set cc team leader\ invoke access set the contact center team leaders process\ dacx process admin team mgmt add team\ invoke access add process team process\ dacx process admin team mgmt rem team\ invoke access remove process team process\ dacx process admin team mgmt modify team\ invoke access modify process team process\ dacx process admin team mgmt view team\ invoke access view process team campaign\ dacx campaign admin team mgmt add team\ invoke access add campaign team campaign\ dacx campaign admin team mgmt rem team\ invoke access remove campaign team campaign\ dacx campaign admin team mgmt modify team\ invoke access modify campaign team campaign\ dacx campaign admin team mgmt view team\ invoke access view campaign team campaign\ dacx campaign agent team mgmt add team\ invoke access add agent queue team campaign\ dacx campaign agent team mgmt rem team\ invoke access remove agent queue team campaign\ dacx campaign agent team mgmt modify team\ invoke access modify agent queue team campaign\ dacx campaign agent team mgmt view team\ invoke access view agent queue team blend group configuration roles with access administrator, executive, monitoring agent, multi cc manager, supervisor privilege key description contactcenter\ dacx cc admin blendgroup mgmt add blendgroup\ invoke access add blend group contactcenter\ dacx cc admin blendgroup mgmt rem blendgroup\ invoke access remove blend group contactcenter\ dacx cc admin blendgroup mgmt assign queues to blendgroup\ invoke access assign queues to blend group contactcenter\ dacx cc admin blendgroup mgmt unassign queues from blendgroup\ invoke access unassign queues from blend group contactcenter\ dacx cc admin blendgroup mgmt set bleding parameters for interactive campaign\ invoke access set blending parameters for interactive campaign contactcenter\ dacx cc admin blendgroup mgmt set bleding parameters for outbound campaign\ invoke access set blending parameters for outbound campaign contactcenter\ dacx cc admin blendgroup mgmt modify blendgroup\ invoke access modify blend group contactcenter\ dacx cc admin blendgroup mgmt view blendgroup\ invoke access view blend group contactcenter\ dacx cc admin blendgroup mgmt view blending parameters of campaign\ invoke access view blending parameters of campaign voice logs & call history voice logs configuration roles with access administrator, analyst, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description campaign\ dacx campaign agent play voice log\ invoke access play voice log campaign\ dacx campaign agent download voice log\ invoke access download voice log campaign\ dacx campaign admin telephony download campaign voice logs\ invoke access download campaign voice logs campaign\ dacx campaign agent telephony download campaign voice logs\ invoke access download self campaign voice logs campaign\ dacx campaign admin telephony listen campaign voice logs\ invoke access listen campaign voice logs campaign\ dacx campaign agent telephony listen campaign voice logs\ invoke access listen to self campaign voice logs calls history configuration roles with access administrator, analyst, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description campaign\ dacx campaign admin telephony view voice calls history\ invoke access view voice calls history in campaign campaign\ dacx campaign agent telephony view voice calls history\ invoke access view voice calls history in campaign campaign\ dacx campaign admin telephony remove voice calls history\ invoke access remove voice calls history for campaign contactcenter\ dacx cc agent view callhistory\ invoke access view call history details contactcenter\ dacx cc agent view callback\ invoke access view callback details users call leg detail configuration roles with access administrator, analyst, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description contactcenter\ dacx cc admin telephony add users call leg detail\ invoke access add users call leg details contactcenter\ dacx cc admin telephony view users call leg detail\ invoke access view users call leg details contactcenter\ dacx cc admin telephony modify users call leg detail\ invoke access modify users call leg details contactcenter\ dacx cc admin telephony remove users call leg detail\ invoke access remove users call leg details contactcenter\ dacx cc agent modify user call leg details\ invoke access modify user call leg details contactcenter\ dacx cc admin modify user call leg details\ invoke access modify user call leg details voicemail voice mail configuration roles with access administrator, analyst, customermanager, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description contactcenter\ dacx cc admin voicemail configure cc voicemails\ invoke access configure cc level voicemails system\ dacx system agent voicemail configure self voicemails\ invoke access configure self voicemails campaign\ dacx campaign admin voicemail configure campaign voicemails\ invoke access configure campaign voicemails agentqueue\ dacx aq admin voicemail configure aq voicemails\ invoke access configure agent queue voicemails contactcenter\ dacx cc admin voicemail view cc voicemails\ invoke access view cc level voicemails system\ dacx system agent voicemail view self voicemails\ invoke access view self voicemails campaign\ dacx campaign admin voicemail view campaign voicemails\ invoke access view campaign voicemails agentqueue\ dacx aq admin voicemail view aq voicemails\ invoke access view agent queue voicemails voice mail management roles with access administrator, analyst, customermanager, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description contactcenter\ dacx cc agent voicemail notification\ invoke access view cc level voicemail notifications contactcenter\ dacx cc agent voicemail self voicemail notification\ invoke access view self voicemail notifications campaign\ dacx campaign supervisor voicemail notification\ invoke access view campaign level voicemail notifications agentqueue\ dacx aq agent voicemail notification\ invoke access view agent queue level voicemail notifications contactcenter\ dacx cc admin voicemail listen cc voicemails\ invoke access listen cc level voicemails system\ dacx system agent voicemail listen self voicemails\ invoke access listen self voicemails campaign\ dacx campaign admin voicemail listen campaign voicemails\ invoke access listen campaign voicemails agentqueue\ dacx aq admin voicemail listen aq voicemails\ invoke access listen agent queue voicemails system\ dacx system agent voicemail delete self voicemails\ invoke access delete self voicemails contactcenter\ dacx cc admin voicemail delete cc voicemails\ invoke access delete cc level voicemails campaign\ dacx campaign admin voicemail delete campaign voicemails\ invoke access delete campaign voicemails agentqueue\ dacx aq admin voicemail delete aq voicemails\ invoke access delete agent queue voicemails contactcenter\ dacx cc agent delete voicemail\ invoke access delete voicemails system\ dacx system agent voicemail markread self voicemails\ invoke access mark read self voicemails contactcenter\ dacx cc admin voicemail markread cc voicemails\ invoke access mark read cc level voicemails campaign\ dacx campaign admin voicemail markread campaign voicemails\ invoke access mark read campaign voicemails agentqueue\ dacx aq admin voicemail markread aq voicemails\ invoke access mark read agent queue voicemails system\ dacx system agent voicemail markunread self voicemails\ invoke access mark unread self voicemails contactcenter\ dacx cc admin voicemail markunread cc voicemails\ invoke access mark unread cc level voicemails campaign\ dacx campaign admin voicemail markunread campaign voicemails\ invoke access mark unread campaign voicemails agentqueue\ dacx aq admin voicemail markunread aq voicemails\ invoke access mark unread agent queue voicemails system\ dacx system agent voicemail download self voicemails\ invoke access download self voicemails contactcenter\ dacx cc admin voicemail download cc voicemails\ invoke access download cc level voicemails campaign\ dacx campaign admin voicemail download campaign voicemails\ invoke access download campaign voicemails agentqueue\ dacx aq admin voicemail download aq voicemails\ invoke access download agent queue voicemails callback management callback roles with access administrator, analyst, customermanager, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description campaign\ dacx campaign admin callback config modify campaign callback properties\ invoke access modify campaign callback properties campaign\ dacx campaign admin callback config view campaign callback properties\ invoke access view campaign callback properties campaign\ dacx campaign admin callback config add campaign customer callback\ invoke access add campaign customer callback campaign\ dacx campaign admin callback config remove campaign customer callback\ invoke access remove campaign customer callback campaign\ dacx campaign admin callback config view campaign customer callback\ invoke access view campaign customer callback campaign\ dacx campaign admin callback config modify campaign customer callback\ invoke access modify campaign customer callback campaign\ dacx campaign agent callback config remove campaign customer callback\ invoke access remove campaign customer callback for agent campaign\ dacx campaign agent callback config view campaign customer callback\ invoke access view campaign customer callback for agent campaign\ dacx campaign agent callback config modify campaign customer callback\ invoke access modify campaign customer callback for agent campaign\ dacx campaign admin callback config view campaign callback properties constants\ invoke access view campaign callback properties constants campaign\ dacx campaign admin callback config upload campaign callback\ invoke access upload campaign callback campaign\ dacx campaign agent view callback properties\ invoke access view callback property for a campaign exclusion management exclusion roles with access administrator, customermanager, group manager, multi cc manager, supervisor privilege key description process\ dacx process admin exclusion config add process customer exclusion\ invoke access add process customer exclusion process\ dacx process admin exclusion config remove process customer exclusion\ invoke access remove process customer exclusion process\ dacx process admin exclusion config view process customer exclusion\ invoke access view process customer exclusion process\ dacx process admin exclusion config add process customer attribute exclusion\ invoke access add process customer attribute exclusion process\ dacx process admin exclusion config remove process customer attribute exclusion\ invoke access remove process customer attribute exclusion process\ dacx process admin exclusion config view process customer attribute exclusion\ invoke access view process customer attribute exclusion campaign\ dacx campaign admin exclusion config add campaign customer attribute exclusion\ invoke access add campaign customer attribute exclusion campaign\ dacx campaign admin exclusion config remove campaign customer attribute exclusion\ invoke access remove campaign customer attribute exclusion campaign\ dacx campaign admin exclusion config view campaign customer attribute exclusion\ invoke access view campaign customer attribute exclusion process\ dacx process admin exclusion config add process exclusion lead\ invoke access add process exclusion lead process\ dacx process admin exclusion config remove process exclusion lead\ invoke access remove process exclusion lead process\ dacx process admin exclusion config view process exclusion lead\ invoke access view process exclusion lead process\ dacx process admin exclusion config modify process exclusion lead\ invoke access modify process exclusion lead campaign\ dacx campaign admin exclusion config add campaign exclusion lead\ invoke access add campaign exclusion lead campaign\ dacx campaign admin exclusion config remove campaign exclusion lead\ invoke access remove campaign exclusion lead campaign\ dacx campaign admin exclusion config view campaign exclusion lead\ invoke access view campaign exclusion lead campaign\ dacx campaign admin exclusion config modify campaign exclusion lead\ invoke access modify campaign exclusion lead campaign\ dacx campaign admin exclusion config upload media exclusion\ invoke access upload campaign media exclusion campaign\ dacx campaign admin exclusion config fetch media exclusion\ invoke access fetch campaign media exclusion campaign\ dacx campaign admin exclusion config remove media exclusion\ invoke access remove campaign media exclusion process\ dacx process admin exclusion config upload media exclusion\ invoke access upload process media exclusion process\ dacx process admin exclusion config fetch media exclusion\ invoke access fetch process media exclusion process\ dacx process admin exclusion config remove media exclusion\ invoke access remove process media exclusion campaign\ dacx campaign admin exclusion config upload customer exclusion\ invoke access upload campaign customer exclusion campaign\ dacx campaign admin exclusion config fetch customer exclusion\ invoke access fetch campaign customer exclusion campaign\ dacx campaign admin exclusion config remove customer exclusion\ invoke access remove campaign customer exclusion process\ dacx process admin exclusion config upload customer exclusion\ invoke access upload process customer exclusion contactcenter\ dacx cc admin exclusion config add cc exclusion lead\ invoke access add contact center exclusion lead contactcenter\ dacx cc admin exclusion config remove cc exclusion lead\ invoke access remove contact center exclusion lead contactcenter\ dacx cc admin exclusion config view cc exclusion lead\ invoke access view contact center exclusion lead contactcenter\ dacx cc admin exclusion config modify cc exclusion lead\ invoke access modify contact center exclusion lead contactcenter\ dacx cc admin exclusion config upload media exclusion\ invoke access upload contact center media exclusion contactcenter\ dacx cc admin exclusion config fetch media exclusion\ invoke access fetch contact center media exclusion contactcenter\ dacx cc admin exclusion config remove media exclusion\ invoke access remove contact center media exclusion process\ dacx process customer exclusion for unique attribute upload\ invoke access upload process customer unique attribute exclusion process\ dacx process customer exclusion for unique attribute download\ invoke access download process customer unique attribute exclusion process\ dacx process customer exclusion view for unique attribute\ invoke access view process customer unique attribute exclusion process\ dacx process customer create exclusion history for unique attribute\ invoke access create process customer unique attribute exclusion cc exclusion roles with access administrator privilege key description contactcenter\ add cc exclusion lead\ invoke access add cc exclusion lead contactcenter\ remove cc exclusion lead\ invoke access remove cc exclusion lead contactcenter\ modify cc exclusion lead\ invoke access modify cc exclusion lead contactcenter\ view cc exclusion lead\ invoke access view cc exclusion lead process exclusion roles with access administrator, supervisor privilege key description process\ add process exclusion lead\ invoke access add process exclusion lead process\ remove process exclusion lead\ invoke access remove process exclusion lead process\ modify process exclusion lead\ invoke access modify process exclusion lead process\ view process exclusion lead\ invoke access view process exclusion lead prompt & ivr management prompt management roles with access administrator, customermanager, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description campaign\ dacx campaign admin campaign config add campaign voice prompt\ invoke access add campaign voice prompt contactcenter\ dacx cc admin cc config add campaign voice prompt\ invoke access add cc voice prompt campaign\ dacx campaign admin campaign config modify campaign voice prompt\ invoke access modify campaign voice prompt contactcenter\ dacx cc admin cc config modify cc voice prompt\ invoke access modify cc voice prompt campaign\ dacx campaign admin campaign config remove campaign voice prompt\ invoke access remove campaign voice prompt contactcenter\ dacx cc admin cc config remove cc voice prompt\ invoke access remove cc voice prompt campaign\ dacx campaign agent campaign config add campaign voice prompt\ invoke access add campaign voice prompt by agent contactcenter\ dacx cc agent cc config add cc voice prompt\ invoke access add cc voice prompt by agent campaign\ dacx campaign agent campaign config modify campaign voice prompt\ invoke access modify campaign voice prompt by agent contactcenter\ dacx cc agent cc config modify cc voice prompt\ invoke access modify cc voice prompt by agent campaign\ dacx campaign agent campaign config remove campaign voice prompt\ invoke access remove campaign voice prompt by agent contactcenter\ dacx cc agent cc config remove cc voice prompt\ invoke access remove cc voice prompt by agent campaign\ dacx campaign admin campaign config view campaign voice prompt\ invoke access view campaign voice prompt campaign\ dacx campaign agent campaign config view campaign voice prompt\ invoke access view campaign voice prompt by agent contactcenter\ dacx cc agent cc config view cc voice prompt\ invoke access view cc voice prompt by agent campaign\ dacx campaign admin campaign config assign unassign tags to campaign voice prompt\ invoke access assign/unassign tags to campaign voice prompt contactcenter\ dacx cc admin cc config assign unassign tags to cc voice prompt\ invoke access assign/unassign tags to cc voice prompt campaign\ dacx campaign agent campaign config assign unassign tags to campaign voice prompt\ invoke access assign/unassign tags to campaign voice prompt by agent contactcenter\ dacx cc agent cc config assign unassign tags to cc voice prompt\ invoke access assign/unassign tags to cc voice prompt by agent campaign\ dacx campaign admin campaign config view campaign voice prompt tag\ invoke access view campaign voice prompt tag contactcenter\ dacx cc admin cc config view cc voice prompt tag\ invoke access view cc voice prompt tag campaign\ dacx campaign admin campaign config add campaign voice prompt tag\ invoke access add campaign voice prompt tag contactcenter\ dacx cc admin cc config add cc voice prompt tag\ invoke access add cc voice prompt tag campaign\ dacx campaign admin campaign config modify campaign voice prompt tag\ invoke access modify campaign voice prompt tag contactcenter\ dacx cc admin cc config modify cc voice prompt tag\ invoke access modify cc voice prompt tag campaign\ dacx campaign admin campaign config remove campaign voice prompt tag\ invoke access remove campaign voice prompt tag contactcenter\ dacx cc admin cc config remove cc voice prompt tag\ invoke access remove cc voice prompt tag contactcenter\ dacx cc admin cc config view cc voice prompt\ invoke access view cc voice prompt contactcenter\ dacx cc admin cc config upload campaign voice prompt\ invoke access upload cc voice prompt campaign\ dacx campaign admin campaign config record campaign voice prompt\ invoke access record campaign voice prompt campaign\ dacx campaign agent campaign config record campaign voice prompt\ invoke access record campaign voice prompt by agent campaign\ dacx campaign admin campaign config upload campaign voice prompt\ invoke access upload campaign voice prompt campaign\ dacx campaign agent campaign config upload campaign voice prompt\ invoke access upload campaign voice prompt by agent campaign\ dacx campaign admin campaign config listen campaign voice prompt\ invoke access listen campaign voice prompt campaign\ dacx campaign agent campaign config listen campaign voice prompt\ invoke access listen campaign voice prompt by agent campaign\ dacx campaign admin campaign config download campaign voice prompt\ invoke access download campaign voice prompt campaign\ dacx campaign admin campaign config add voice campaign audio file\ invoke access add voice campaign audio file campaign\ dacx campaign admin campaign config modify voice campaign audio file\ invoke access modify voice campaign audio file campaign\ dacx campaign admin campaign config remove voice campaign audio file\ invoke access remove voice campaign audio file campaign\ dacx campaign admin campaign config view voice campaign audio file\ invoke access view voice campaign audio file contactcenter\ dacx cc agent view promptmgmt\ invoke access view prompt management details nodeflow configuration roles with access administrator, group manager, multi cc manager, supervisor privilege key description campaign\ dacx campaign admin nodeflow config modify manual dial node flow model\ invoke access modify manual dial node flow model campaign\ dacx campaign admin nodeflow config view manual dial node flow\ invoke access view manual dial node flow model campaign\ dacx campaign admin nodeflow config view transfer to campaign node flow\ invoke access view call transfer to campaign node flow model campaign\ dacx campaign admin nodeflow config modify transfer to campaign node flow\ invoke access modify call transfer to campaign node flow model campaign\ dacx campaign admin nodeflow config view put on hold node flow\ invoke access view put on hold node flow model campaign\ dacx campaign admin nodeflow config modify put on hold node flow\ invoke access modify put on hold node flow model campaign\ dacx campaign admin nodeflow config view resume talk node flow\ invoke access view resume talk node flow model campaign\ dacx campaign admin nodeflow config modify resume talk node flow\ invoke access modify resume talk node flow model campaign\ dacx campaign admin nodeflow config view confer with node flow\ invoke access view confer with node flow model campaign\ dacx campaign admin nodeflow config modify confer with node flow\ invoke access modify confer with node flow model campaign\ dacx campaign admin nodeflow config view transfer node flow\ invoke access view transfer node flow model campaign\ dacx campaign admin nodeflow config modify transfer node flow\ invoke access modify transfer node flow model campaign\ dacx campaign admin nodeflow config view hangup node flow\ invoke access view hangup node flow model campaign\ dacx campaign admin nodeflow config modify hangup node flow\ invoke access modify hangup node flow model campaign\ dacx campaign admin campaign config view campaign node flow models\ invoke access view campaign node flow models campaign\ dacx campaign admin campaign config set campaign node flow models\ invoke access set campaign node flow models campaign\ dacx campaign admin nodeflow config view transfer to user node flow\ invoke access view transfer to user node flow model campaign\ dacx campaign admin nodeflow config modify transfer to userl node flow model\ invoke access modify transfer to user node flow model campaign\ dacx campaign admin nodeflow config view transfer to phone node flow\ invoke access view transfer to phone node flow model campaign\ dacx campaign admin nodeflow config modify transfer to phone node flow model\ invoke access modify transfer to phone node flow model campaign\ dacx campaign admin nodeflow config view dispose node flow\ invoke access view dispose node flow model campaign\ dacx campaign admin nodeflow config modify dispose node flow model\ invoke access modify dispose node flow model campaign\ dacx campaign admin nodeflow config view barge node flow\ invoke access view barge node flow model campaign\ dacx campaign admin nodeflow config modify barge node flow model\ invoke access modify barge node flow model campaign\ dacx campaign admin nodeflow config view snoop node flow\ invoke access view snoop node flow model campaign\ dacx campaign admin nodeflow config view whisper node flow\ invoke access view whisper node flow model campaign\ dacx campaign admin nodeflow config modify snoop node flow model\ invoke access modify snoop node flow model campaign\ dacx campaign admin nodeflow config modify whisper node flow model\ invoke access modify whisper node flow model campaign\ dacx campaign admin nodeflow config view transfer to queue node flow\ invoke access view transfer to queue node flow model campaign\ dacx campaign admin nodeflow config modify transfer to queue node flow model\ invoke access modify transfer to queue node flow model campaign\ dacx campaign admin nodeflow config view dispose call back node flow\ invoke access view dispose call back node flow model campaign\ dacx campaign admin nodeflow config modify dispose call back node flow model\ invoke access modify dispose call back node flow model campaign\ dacx campaign admin nodeflow config view call back node flow\ invoke access view call back node flow model campaign\ dacx campaign admin nodeflow config modify call back node flow model\ invoke access modify call back node flow model campaign\ dacx campaign admin nodeflow config view listen voice log node flow\ invoke access view listen voice log node flow model campaign\ dacx campaign admin nodeflow config modify listen voice log node flow model\ invoke access modify listen voice log node flow model campaign\ dacx campaign admin nodeflow config view pick call dial node flow\ invoke access view pick call dial node flow model campaign\ dacx campaign admin nodeflow config modify pick call dial node flow model\ invoke access modify pick call dial node flow model campaign\ dacx campaign admin nodeflow config view record to prompt node flow\ invoke access view record to prompt node flow model campaign\ dacx campaign admin nodeflow config modify record to prompt node flow model\ invoke access modify record to prompt node flow model local ivr configuration roles with access group manager, supervisor privilege key description campaign\ dacx campaign admin campaign config view local ivr\ invoke access view local ivr campaign\ dacx campaign admin campaign config add local ivr\ invoke access add local ivr campaign\ dacx campaign admin campaign config modify local ivr\ invoke access modify local ivr campaign\ dacx campaign admin campaign config remove local ivr\ invoke access remove local ivr video prompt roles with access administrator, supervisor privilege key description campaign\ dacx cc admin add video prompt\ invoke access add video prompt campaign\ dacx cc admin read video prompt\ invoke access read video prompt campaign\ dacx cc admin delete video prompt\ invoke access delete video prompt campaign\ dacx cc admin update video prompt\ invoke access update video prompt interaction (email/ticket) management interaction campaign roles with access administrator, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description campaign\ dacx campaign agent reassign interaction to user\ invoke access reassign interaction to user campaign\ dacx campaign interaction view\ relationship\ invoke access privilege for interaction view relationship campaign\ dacx campaign interaction create relationship\ invoke access privilege for interaction create relationship campaign\ dacx campaign interaction delete relationship\ invoke access privilege for interaction delete relationship campaign\ dacx campaign agent interaction note update\ invoke access privilege for interaction note update campaign\ dacx campaign agent interaction note delete\ invoke access privilege for interaction note delete interaction configurations roles with access administrator, multi cc manager, supervisor privilege key description contactcenter\ manage interaction configurations\ invoke access manage interaction configurations contactcenter\ dacs cc interaction visibility setting\ invoke access get interaction visibility configurations interaction configuration parameters roles with access administrator, multi cc manager, supervisor privilege key description contactcenter\ manage interaction configuration parameters\ invoke access manage interaction configuration parameter interaction roles with access executive, monitoring agent, professional agent, supervisor privilege key description campaign\ add interaction\ invoke access add an interaction campaign\ update interaction\ invoke access update an interaction process\ view interaction\ invoke access view interaction interaction stats roles with access administrator, analyst, multi cc manager, supervisor privilege key description campaign\ dacx campaign interaction stats data source wise\ invoke access dacx campaign interaction stats data source wise campaign\ dacx campaign agents runtime data count\ invoke access dacx campaign agents runtime data count campaign\ dacx campaign users stats\ invoke access dacx campaign users stats campaign\ dacx campaign interaction stats data agent wise\ invoke access dacx campaign interaction stats data agent wise interaction elasticsearch roles with access administrator, multi cc manager privilege key description contactcenter\ dacx cc admin get repository\ invoke access get repository contactcenter\ dacx cc admin create repository\ invoke access create repository contactcenter\ dacx cc admin get snapshot\ invoke access get snapshot contactcenter\ dacx cc admin create snapshot\ invoke access create snapshot contactcenter\ dacx cc admin restore snapshot\ invoke access restore snapshot contactcenter\ dacx cc admin get snapshot policy\ invoke access get snapshot policy contactcenter\ dacx cc admin create snapshot policy\ invoke access create snapshot policy contactcenter\ dacx cc admin delete snapshot policy\ invoke access delete snapshot policy contactcenter\ dacx cc admin execute snapshot policy\ invoke access execute snapshot policy interaction campaign settings roles with access administrator, multi cc manager, supervisor privilege key description campaign\ manage interaction campaign settings\ invoke access manage interaction campaign settings interaction campaign sla configurations roles with access administrator, multi cc manager, supervisor privilege key description campaign\ manage interaction campaign sla configurations\ invoke access manage interaction campaign sla configurations interaction campaign queue sla configurations roles with access administrator, multi cc manager, supervisor privilege key description agentqueue\ manage interaction campaign queue sla configurations\ invoke access manage interaction campaign queue sla configurations interaction resolver roles with access administrator, multi cc manager, supervisor privilege key description contactcenter\ manage interaction resolvers for media profile\ invoke access manage interaction resolvers for media profiles media profile configuration roles with access administrator, multi cc manager, supervisor privilege key description contactcenter\ dacx cc admin cc mgmt view\ media profile\ invoke access add/remove email profile for contact center contactcenter\ dacx cc agent workbench get media profile by type\ invoke access get media profiles for contact center contactcenter\ dacx cc reload media profile config\ invoke access reload media profile configuration media profile campaign assignment roles with access administrator, multi cc manager, supervisor privilege key description campaign\ manage media profile assignment in campaign\ invoke access manage media profile assignment in campaign canned messages roles with access administrator, multi cc manager, supervisor privilege key description contactcenter\ manage canned messages\ invoke access manage canned messages canned messages category roles with access administrator, multi cc manager, supervisor privilege key description contactcenter\ manage canned messages category\ invoke access manage canned messages category custom field roles with access administrator, multi cc manager, supervisor privilege key description process\ manage custom field\ invoke access manage custom field custom field category roles with access administrator, multi cc manager, supervisor privilege key description process\ manage custom field category\ invoke access manage custom field category message filter configuration roles with access administrator, multi cc manager, supervisor privilege key description contactcenter\ manage message filter configurations\ invoke access manage message filter configuration email notification configuration roles with access administrator, multi cc manager, supervisor privilege key description campaign\ manage email notification configuration\ invoke access manage email notification configurations rule engine rule roles with access administrator, multi cc manager, supervisor privilege key description contactcenter\ manage rule engine rule\ invoke access manage rule engine rule scheduling holiday configuration roles with access administrator, analyst, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description contactcenter\ dacx cc admin holiday configure cc holiday\ invoke access configure cc level holiday contactcenter\ dacx cc admin holiday search cc holiday\ invoke access search cc level holiday contactcenter\ dacx cc admin holiday add cc holiday\ invoke access add cc level holiday contactcenter\ dacx cc admin holiday delete cc holiday\ invoke access delete cc level holiday contactcenter\ dacx cc admin holiday view cc holiday\ invoke access view cc level holiday campaign\ dacx campaign admin holiday configure campaign holiday\ invoke access configure campaign holiday campaign\ dacx campaign admin holiday search campaign holiday\ invoke access search campaign holiday campaign\ dacx campaign admin holiday delete campaign holiday\ invoke access delete campaign holiday campaign\ dacx campaign admin holiday add campaign holiday\ invoke access add campaign holiday campaign\ dacx campaign admin holiday view campaign holiday\ invoke access view campaign holiday contactcenter\ dacx cc admin callback holiday configure cc holiday\ invoke access configure cc level callback holiday contactcenter\ cc admin callback holiday search cc holiday\ invoke access search cc level callback holiday contactcenter\ cc admin callback holiday add cc holiday\ invoke access add cc level callback holiday contactcenter\ cc admin callback holiday delete cc holiday\ invoke access delete cc level callback holiday contactcenter\ dacx cc admin holiday view cc holiday callback\ invoke access view cc level callback holiday campaign\ campaign admin callback holiday configure campaign holiday\ invoke access configure campaign callback holiday campaign\ campaign admin callback holiday search campaign holiday\ invoke access search campaign callback holiday campaign\ campaign admin callback holiday delete campaign holiday\ invoke access delete campaign callback holiday campaign\ campaign admin callback holiday add campaign holiday\ invoke access add campaign callback holiday campaign\ dacx campaign admin holiday view campaign holiday callback\ invoke access view campaign callback holiday office hour configuration roles with access administrator, group manager, multi cc manager, supervisor privilege key description contactcenter\ dacx cc admin office hour configure cc office hour\ invoke access configure cc level office hour contactcenter\ dacx cc admin office hour search cc office hour\ invoke access search contact center office hour contactcenter\ dacx cc admin office hour add cc office hour\ invoke access add cc level office hour contactcenter\ dacx cc admin office hour delete cc office hour\ invoke access delete cc level office hour contactcenter\ dacx cc admin office hour view cc office hour\ invoke access view cc level office hour campaign\ dacx campaign admin office hour configure campaign office hour\ invoke access configure campaign office hour campaign\ dacx campaign admin office hour search campaign office hour\ invoke access search campaign office hour campaign\ dacx campaign admin office hour delete campaign office hour\ invoke access delete campaign office hour campaign\ dacx campaign admin office hour add campaign office hour\ invoke access add campaign office hour campaign\ dacx campaign admin office hour view campaign office hour\ invoke access view campaign office hour contactcenter\ cc admin callback office hour configure cc office hour\ invoke access configure cc level callback office hour contactcenter\ cc admin callback office hour search cc office hour\ invoke access search contact center callback office hour contactcenter\ cc admin callback office hour add cc office hour\ invoke access add cc level callback office hour contactcenter\ cc admin callback office hour delete cc office hour\ invoke access delete cc level callback office hour contactcenter\ dacx cc admin office hour view cc office hour callback\ invoke access view cc level callback office hour campaign\ campaign admin callback office hour configure campaign office hour\ invoke access configure campaign callback office hour campaign\ campaign admin callback office hour search campaign office hour\ invoke access search campaign callback office hour campaign\ campaign admin callback office hour delete campaign office hour\ invoke access delete campaign callback office hour campaign\ campaign admin callback office hour add campaign office hour\ invoke access add campaign callback office hour campaign\ dacx campaign admin office hour view campaign office hour callback\ invoke access view campaign callback office hour qa & statistics qa parameter configuration roles with access administrator, analyst, group manager, multi cc manager, supervisor privilege key description contactcenter\ dacx cc admin qa mgmt add cc qa param\ invoke access add cc qa parameter contactcenter\ dacx cc admin qa mgmt modify cc qa param\ invoke access modify cc qa parameter contactcenter\ dacx cc admin qa mgmt remove cc qa param\ invoke access remove cc qa parameter contactcenter\ dacx cc admin qa mgmt view cc qa param\ invoke access view cc qa parameter campaign\ dacx campaign admin qa mgmt assign cc qa param\ invoke access assign cc qa parameter to campaign campaign\ dacx campaign admin qa mgmt view campaign qa param\ invoke access view campaign qa parameter campaign\ dacx campaign admin campaign config veiw call qa\ invoke access view call qa campaign\ dacx campaign admin campaign config set call qa\ invoke access set call qa in campaign contactcenter\ dacx cc get all interactions for crt object id\ invoke access get all interaction data for crt object id statistics cache roles with access administrator, analyst, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description contactcenter\ dacx cc admin stats mgmt view stats\ invoke access view cc stats contactcenter\ dacx cc agent stats mgmt view stats\ invoke access view cc stats by agent process\ dacx process admin stats mgmt view stats\ invoke access view process stats campaign\ dacx campaign admin stats mgmt view stats\ invoke access view campaign stats statistics (detailed reports) roles with access group manager, supervisor privilege key description campaign\ dacx campaign campaign call stats\ invoke access n/a agentqueue\ dacx queue campaign user session stats\ invoke access n/a campaign\ dacx campaign campaign disposition stats\ invoke access n/a process\ dacx process campaign dialable number stats\ invoke access n/a agentqueue\ dacx queue lead call stats\ invoke access n/a campaign\ dacx campaign disposition stats\ invoke access n/a contactcenter\ dacx cc lead call stats\ invoke access n/a campaign\ dacx campaign lead call stats\ invoke access n/a process\ dacx process lead call stats\ invoke access n/a contactcenter\ dacx cc campaign system disposition stats\ invoke access n/a agentqueue\ dacx queue none\ invoke access n/a contactcenter\ dacx cc none\ invoke access n/a campaign\ dacx campaign campaign system disposition stats\ invoke access n/a contactcenter\ dacx cc campaign call stats\ invoke access n/a process\ dacx process campaign user session stats\ invoke access n/a process\ dacx process disposition stats\ invoke access n/a agentqueue\ dacx queue campaign dialable number stats\ invoke access n/a campaign\ dacx campaign campaign dialable number stats\ invoke access n/a contactcenter\ dacx cc disposition stats\ invoke access n/a agentqueue\ dacx queue campaign disposition stats\ invoke access n/a contactcenter\ dacx cc user session stats\ invoke access n/a process\ dacx process campaign disposition stats\ invoke access n/a process\ dacx process none\ invoke access n/a process\ dacx process campaign call stats\ invoke access n/a contactcenter\ dacx cc campaign dialable number stats\ invoke access n/a agentqueue\ dacx queue campaign system disposition stats\ invoke access n/a campaign\ dacx campaign user session stats\ invoke access n/a agentqueue\ dacx queue campaign call stats\ invoke access n/a agentqueue\ dacx queue user session stats\ invoke access n/a contactcenter\ dacx cc queue call stats\ invoke access n/a campaign\ dacx campaign agent call stats\ invoke access n/a agentqueue\ dacx queue agent call stats\ invoke access n/a campaign\ dacx campaign none\ invoke access n/a agentqueue\ dacx queue queue call stats\ invoke access n/a contactcenter\ dacx cc campaign disposition stats\ invoke access n/a process\ dacx process user session stats\ invoke access n/a process\ dacx process voicemail stats\ invoke access n/a campaign\ dacx campaign campaign user session stats\ invoke access n/a contactcenter\ dacx cc agent call stats\ invoke access n/a process\ dacx process queue call stats\ invoke access n/a contactcenter\ dacx cc campaign user session stats\ invoke access n/a agentqueue\ dacx queue disposition stats\ invoke access n/a agentqueue\ dacx queue voicemail stats\ invoke access n/a campaign\ dacx campaign queue call stats\ invoke access n/a process\ dacx process campaign system disposition stats\ invoke access n/a process\ dacx process agent call stats\ invoke access n/a campaign\ dacx campaign voicemail stats\ invoke access n/a contactcenter\ dacx cc voicemail stats\ invoke access n/a statistics configuration roles with access multi cc manager, system privilege key description system\ kafka connector conf add\ invoke access add kafka connector configuration system\ kafka connector conf update\ invoke access update kafka connector configuration system\ kafka connector conf remove\ invoke access remove kafka connector configuration system\ kafka connector conf get\ invoke access get kafka connector configuration system\ ksql conf add\ invoke access add ksql configuration system\ ksql conf update\ invoke access update ksql configuration system\ ksql conf remove\ invoke access remove ksql configuration system\ ksql conf get\ invoke access get ksql configuration system\ stats conf add\ invoke access add stats meta data configuration system\ stats conf update\ invoke access update stats meta data configuration system\ stats conf remove\ invoke access remove stats meta data configuration system\ stats conf get\ invoke access get stats meta data configuration statistics allocation roles with access administrator, multi cc manager, system privilege key description contactcenter\ stats cc mapping allocate\ invoke access allocate stats to cc contactcenter\ stats cc mapping deallocate\ invoke access deallocate stats from cc contactcenter\ stats cc mapping view\ invoke access get stats cc mapping info contactcenter\ stats cc mapping sync\ invoke access sync allocated cc stats contactcenter\ stats table add\ invoke access add stats table for allocated cc stats contactcenter\ stats table remove\ invoke access remove stats table for allocated cc stats monitoring parameter threshold configuration roles with access analyst, executive, group manager, monitoring agent, professional agent, supervisor privilege key description campaign\ dacx campaign admin add monitoring param threshold\ invoke access add monitoring parameter threshold config campaign\ dacx campaign admin modify monitoring param threshold\ invoke access modify monitoring parameter threshold config campaign\ dacx campaign admin view monitoring param threshold\ invoke access view monitoring parameter threshold config system infrastructure asterisk configuration roles with access administrator, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description system\ dacx system admin call manager mgmt asterisk mgmt view asterisk settings\ invoke access view asterisk settings system\ dacx system admin call manager mgmt asterisk mgmt view asterisk zap trunk types\ invoke access view asterisk zap trunk types system\ dacx system admin call manager mgmt asterisk mgmt set asterisk settings\ invoke access set asterisk settings (host, port etc) system\ dacx system admin call manager mgmt asterisk mgmt entity mgmt view asterisk entity\ invoke access view asterisk entities system\ dacx system admin call manager mgmt asterisk mgmt entity mgmt add asterisk entity\ invoke access add asterisk entities system\ dacx system admin call manager mgmt asterisk mgmt entity mgmt modify asterisk entity\ invoke access modify asterisk entities system\ dacx system admin call manager mgmt asterisk mgmt entity mgmt remove asterisk entity\ invoke access remove asterisk entities (sip/zap) system\ dacx system admin call manager mgmt asterisk mgmt view asterisk channel\ invoke access view asterisk channel system\ dacx system admin call manager mgmt asterisk mgmt view asterisk entity types\ invoke access view asterisk entity types system\ dacx system connection notification\ invoke access get voice resource connection notifications voice resource configuration roles with access administrator, multi cc manager privilege key description system\ dacx system admin call manager mgmt voice resource mgmt view voice resource\ invoke access view voice resources system\ dacx system admin call manager mgmt voice resource mgmt add voice resource\ invoke access add voice resources system\ dacx system admin call manager mgmt voice resource mgmt modify voice resource\ invoke access modify voice resources system\ dacx system admin call manager mgmt voice resource mgmt remove voice resource\ invoke access remove voice resources call context configuration roles with access administrator, executive, monitoring agent, multi cc manager, professional agent, supervisor privilege key description system\ dacx system admin call manager mgmt voice resource mgmt call context mgmt view call context\ invoke access view call contexts system\ dacx system admin call manager mgmt voice resource mgmt call context mgmt add call context\ invoke access add call contexts system\ dacx system admin call manager mgmt voice resource mgmt call context mgmt modify call context\ invoke access modify call contexts system\ dacx system admin call manager mgmt voice resource mgmt call context mgmt remove call context\ invoke access remove call contexts contactcenter\ dacx cc admin view\ all call context\ invoke access view all call contexts call configuration roles with access administrator, multi cc manager privilege key description system\ dacx system admin call manager mgmt call settings mgmt view call manager call settings\ invoke access view call manager call settings system\ dacx system admin call manager mgmt call settings mgmt modify call manager call settings\ invoke access modify call manager call settings contact center call context configuration roles with access administrator, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description system\ dacx system admin call manager mgmt voice resource mgmt call context mgmt assign cc callcontext\ invoke access assign call context to contact center system\ dacx system admin call manager mgmt voice resource mgmt call context mgmt view cc callcontext\ invoke access view contact center call context campaign call context configuration roles with access administrator, group manager, multi cc manager, supervisor privilege key description contactcenter\ dacx cc admin process mgmt assign process callcontext to campaign\ invoke access assign process call context to campaign contactcenter\ dacx cc admin process mgmt view campaign callcontext\ invoke access view campaign call context to campaign process call context configuration roles with access administrator, multi cc manager, supervisor privilege key description contactcenter\ dacx cc admin cc mgmt assign contact center callcontext to process\ invoke access assign contact center call context to process contactcenter\ dacx cc admin cc mgmt view process callcontext\ invoke access view process call context framework management roles with access administrator, multi cc manager privilege key description system\ dacx system admin view mgmt configuration\ invoke access view management configuration of the system system\ dacx system admin change mgmt configuration\ invoke access change management configuration of the system system\ dacx system admin change elasticsearch configuration\ invoke access change elasticsearch configuration of the system system\ dacx system admin apply elasticsearch schemapatch\ invoke access apply elasticsearch schemapatch system\ dacx system admin sync cache map\ invoke access sync cache map alarms configuration roles with access administrator, analyst, customermanager, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description system\ dacx system alarm send alarms\ invoke access send alarm(s) system\ dacx system notification view notifications\ invoke access view notification(s) system\ dacx system alarm view db alarm\ invoke access view database alarm system\ dacx system alarm view system alarm\ invoke access view system alarm system\ dacx system alarm view call server alarm\ invoke access view call server alarm system\ dacx system alarm view application alarm\ invoke access view application alarm system\ dacx system alarm veiw user disk alarm\ invoke access view system disk alarm session management roles with access administrator, analyst, customermanager, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description system\ system register push\ invoke access listen pushes from server system\ system logout\ invoke access register logout privilege system\ system terminate user sessions\ invoke access terminate login sessions of user(s) system\ system get all sessions for user\ invoke access get all sessions for user privilege system\ system get all user sessions info\ invoke access get all user sessions info system\ system session ping\ invoke access session ping system\ dacx system admin reload system parameter\ invoke access reload system parameter system\ dacx system admin reload server preference\ invoke access reload server preference session security configuration roles with access administrator privilege key description system\ manage session security conf add session security conf\ invoke access add session security configuration system\ manage session security conf remove session security conf\ invoke access remove session security configuration system\ manage session security conf modify session security conf\ invoke access modify session security configuration system\ manage session security conf view session security conf\ invoke access view session security configuration system\ manage session security policy conf add session security policy conf\ invoke access add session security policies system\ manage session security policy conf remove session security policy conf\ invoke access remove session security policies system\ manage session security policy conf modify session security policy conf\ invoke access modify session security policies system\ manage session security policy conf view session security policy conf\ invoke access view session security policies synthesizer configuration roles with access administrator, multi cc manager privilege key description system\ dacx system synthesizer add nodeflow\ invoke access add nodeflow system\ dacx system synthesizer modify nodeflow\ invoke access modify nodeflow system\ dacx system synthesizer remove nodeflow\ invoke access remove nodeflow system\ dacx system synthesizer view nodeflow\ invoke access view nodeflow system\ dacx system admin nodeflow design\ invoke access view nodeflow designer hangup cause template roles with access administrator, multi cc manager privilege key description system\ dacx system admin call manager mgmt manage hangup cause template\ invoke access manage hangup cause template system\ dacx system admin call manager mgmt view hangup cause template\ invoke access view hangup cause template system\ dacx system admin call manager mgmt manage hangup cause template mapping\ invoke access manage hangup cause template mapping system\ dacx system admin call manager mgmt view hangup cause template mapping\ invoke access view hangup cause template mapping cluster configuration roles with access administrator, supervisor privilege key description system\ dacx system admin read cluster configuration\ invoke access read cluster configuration system\ dacx system admin add cluster configuration\ invoke access add cluster configuration system\ dacx system admin update cluster configuration\ invoke access update cluster configuration system\ dacx system admin delete cluster configuration\ invoke access delete cluster configuration system\ dacx system admin manage cluster configuration\ invoke access manage cluster configuration proxy resource configuration roles with access administrator, multi cc manager privilege key description system\ add proxy resource configurations\ invoke access add proxy resource or proxy resource settings system\ update proxy resource configurations\ invoke access update proxy resource or proxy resource settings system\ remove proxy resource configurations\ invoke access remove proxy resource or proxy resource settings system\ get all proxy resource configurations\ invoke access get all proxy resource or proxy resource settings system\ get proxy resource configurations\ invoke access get proxy resource or proxy resource settings physical media configuration roles with access administrator, multi cc manager privilege key description system\ dacx system admin physical media mgmt add sip physical media\ invoke access add sip physical media system\ dacx system admin physical media mgmt delete sip physical media\ invoke access delete sip physical media system\ dacx system admin physical media mgmt modify sip physical media\ invoke access modify sip physical media system\ dacx system admin physical media mgmt associate call context physical media\ invoke access associate call context with physical media system\ dacx system admin physical media mgmt modify associate call context physical media\ invoke access modify associate call context with physical media system\ dacx system admin physical media mgmt add pri physical media\ invoke access add pri physical media system\ dacx system admin physical media mgmt delete pri physical media\ invoke access delete pri physical media system\ dacx system admin physical media mgmt modify pri physical media\ invoke access modify pri physical media pki configuration roles with access administrator, multi cc manager privilege key description system\ dacx system reload pki configurations\ invoke access reload pki configurations system\ dacx system add key pki configurations\ invoke access add pki configurations system\ dacx system rotation status pki configurations\ invoke access reload pki configurations system\ dacx system add key by context pki configurations\ invoke access add pki configurations by context system\ dacx system reload by context pki configurations\ invoke access reload pki configurations by context system\ dacx system rotation status by context pki configurations\ invoke access rotation status pki configurations by context failover policy configuration roles with access administrator, multi cc manager privilege key description system\ dacx system admin failover mgmt assign vr to campaign\ invoke access assign vr to campaign system\ dacx system admin failover mgmt assign call context to customer and agent\ invoke access assign call context to customer and agent system\ dacx system admin failover mgmt unassign call context to customer and agent\ invoke access unassign call context to customer and agent number correction configuration roles with access administrator, multi cc manager privilege key description system\ view number correction policy configuration\ invoke access view number correction policy system\ update number correction policy configuration\ invoke access update number correction policy phone agent login roles with access administrator, multi cc manager privilege key description system\ add and login phone agent info\ invoke access add and login phone agent in system system\ modify phone agent login info\ invoke access modify phone agent login info in system system\ read phone agent login info\ invoke access read phone agent login infoin system system\ remove phone agent login info\ invoke access remove phone agent login info in system call leg notification roles with access administrator, multi cc manager, supervisor privilege key description system\ dacx system send multiple tenant call leg notification\ invoke access call leg recording multi tenantn notification system\ dacx system send single tenant call leg notification\ invoke access call leg recording single tenantn notification zabbix server monitor notification roles with access administrator, multi cc manager privilege key description system\ dacx system alarm config zabbix server notifications privilege\ invoke access zabbix server notifications privilege contactcenter\ dacx cc admin cc config zabbix server notifications privilege\ invoke access zabbix server administrator notifications privilege integration & external services crm configuration roles with access administrator, multi cc manager privilege key description process\ dacx process admin crm view crm configuration\ invoke access view crm configuration of the process process\ dacx process admin crm change crm configuration\ invoke access change crm configuration of the process process\ dacx process admin crm configure crm adapter\ invoke access configure crm adapter crm integration roles with access administrator, executive, monitoring agent, multi cc manager, professional agent, supervisor privilege key description contactcenter\ dacx cc admin crm integration create crm activity dumping\ invoke access create crm integration dumping configuration contactcenter\ dacx cc admin crm integration delete crm activity dumping\ invoke access delete crm integration dumping configuration contactcenter\ dacx cc admin crm integration read crm activity dumping\ invoke access read crm integration dumping configuration contactcenter\ dacx cc admin crm integration update crm activity dumping\ invoke access update crm integration dumping configuration contactcenter\ dacx cc admin integration specific settings update\ invoke access cc administrator integration specific settings update contactcenter\ dacx cc admin server side dumping status update\ invoke access cc administrator server side dumping status update contactcenter\ dacx cc admin integration profile settings read\ invoke access cc administrator integration profile settings read contactcenter\ dacx cc admin integration profile settings create\ invoke access cc administrator integration profile settings create contactcenter\ dacx cc admin integration profile settings update\ invoke access cc administrator integration profile settings update contactcenter\ dacx cc admin integration profile settings remove\ invoke access cc administrator integration profile settings remove contactcenter\ read open auth service generic configuration\ invoke access cc administrator open auth service generic configuration read contactcenter\ create open auth service generic configuration\ invoke access cc administrator open auth service generic configuration create contactcenter\ update open auth service generic configuration\ invoke access cc administrator open auth service generic configuration update contactcenter\ open auth service generic configuration remove\ invoke access cc administrator open auth service generic configuration remove crm token info configuration roles with access administrator privilege key description system\ add crm token info\ invoke access add crm token info system\ view crm token info\ invoke access view crm token info system\ update crm token info\ invoke access update crm token info system\ remove crm token info\ invoke access remove crm token info omni crm configuration roles with access administrator privilege key description process\ omni crm configuration modify\ invoke access modify omni crm configuration process\ omni crm configuration read\ invoke access read omni crm configuration process\ omni crm objects configuration read\ invoke access read omni crm objects configuration process\ omni crm objects configuration modify\ invoke access modify omni crm objects configuration process\ omni crm oauth configuration read\ invoke access read omni crm oauth configuration process\ omni crm oauth configuration modify\ invoke access modify omni crm oauth configuration process\ omni crm customer field mapping configuration modify\ invoke access modify omni crm customer field mapping process\ generate oauth authorization code\ invoke access generate authorization code for crm process\ omni crm customer field mapping configuration read\ invoke access modify omni crm customer field mapping omni crm configuration (read) roles with access executive, monitoring agent, supervisor privilege key description process\ omni crm configuration read\ invoke access read omni crm configuration process\ omni crm objects configuration read\ invoke access read omni crm objects configuration omni crm connector api access roles with access administrator, executive, group manager, monitoring agent, professional agent, supervisor privilege key description system\ crm connector crm object create\ invoke access create crm object via crm connector system\ crm connector crm object view\ invoke access view crm object via crm connector system\ crm connector crm object modify\ invoke access modify crm object via crm connector system\ crm connector crm object delete\ invoke access delete crm object via crm connector contactcenter\ crm connector send sms task\ invoke access send sms notification omni crm connector admin roles with access administrator privilege key description system\ omni crm connector admin notification\ invoke access crm connector admin notification app framework configuration roles with access administrator, analyst, customermanager, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description contactcenter\ add app framework app\ invoke access add app framework app contactcenter\ update app framework app\ invoke access update app framework app contactcenter\ read app framework app\ invoke access read app framework app contactcenter\ delete app framework app\ invoke access delete app framework app contactcenter\ add app framework app config\ invoke access add app framework app config contactcenter\ update app framework app config\ invoke access update app framework app config contactcenter\ read app framework app config\ invoke access read app framework app config contactcenter\ delete app framework app config\ invoke access delete app framework app config contactcenter\ add app framework app cc mapping\ invoke access add app framework app cc mapping contactcenter\ update app framework app cc mapping\ invoke access update app framework app cc mapping contactcenter\ read app framework app cc mapping\ invoke access read app framework app cc mapping contactcenter\ delete app framework app cc mapping\ invoke access delete app framework app cc mapping contactcenter\ add app framework app priority\ invoke access add app framework app priority contactcenter\ update app framework app priority\ invoke access update app framework app priority contactcenter\ read app framework app priority\ invoke access read app framework app priority contactcenter\ delete app framework app priority\ invoke access delete app framework app priority contactcenter\ add app framework app location\ invoke access add app framework app location contactcenter\ update app framework app location\ invoke access update app framework app location contactcenter\ read app framework app location\ invoke access read app framework app location contactcenter\ delete app framework app location\ invoke access delete app framework app location app (install/manage) roles with access administrator, analyst, executive, monitoring agent, multi cc manager, professional agent, supervisor privilege key description contactcenter\ dacx cc admin install app\ invoke access install app contactcenter\ dacx cc admin modify app\ invoke access modify app contactcenter\ dacx cc agent get all app\ invoke access get all app contactcenter\ dacx cc agent get si app server url\ invoke access get si app server url custom crm roles with access administrator, multi cc manager privilege key description system\ dacx system admin register custom crm view\ invoke access view system register custom crm system\ dacx system admin extract custom crm view\ invoke access view system extract custom crm facebook integration roles with access administrator, multi cc manager privilege key description system\ dacx system facebook create page configuration\ invoke access facebook create page configuration system\ dacx system facebook is page configured\ invoke access facebook is page deleted configuration system\ dacx system facebook delete page configuration\ invoke access facebook delete page configuration system\ dacx system facebook create app configuration\ invoke access facebook create app configuration web chat roles with access administrator, multi cc manager privilege key description system\ dacx system admin chat config create web chat page config settings priv id\ invoke access create web chat page config settings system\ dacx system admin chat config create web chat page settings priv id\ invoke access create web chat page settings system\ dacx system admin chat config update web chat page config settings priv id\ invoke access update web chat page config settings system\ dacx system admin chat config update web chat page settings priv id\ invoke access update web chat page settings channel addition framework roles with access administrator, multi cc manager privilege key description contactcenter\ dacx cc admin caf add ic column mapping\ invoke access set column mapping data contactcenter\ dacx cc update cafmanifest by channelid\ invoke access update caf manifest system\ dacx system admin set column mapping data\ invoke access set column mapping data admin system privilege channel data roles with access administrator privilege key description campaign\ view channel data\ invoke access view channel data channel weightage roles with access administrator privilege key description contactcenter\ channel weightage read\ invoke access read channel weightage contactcenter\ channel weightage create\ invoke access create channel weightage contactcenter\ channel weightage modify\ invoke access modify channel weightage subscribix roles with access administrator, multi cc manager privilege key description system\ add subscribix\ invoke access add subscribix system\ update subscribix\ invoke access update subscribix system\ remove subscribix\ invoke access remove subscribix system\ get subscribix\ invoke access get subscribix connector db configuration roles with access administrator, multi cc manager privilege key description process\ add connector db conf\ invoke access add connector db configuration process\ remove connector db conf\ invoke access remove connector db configuration process\ modify connector db conf\ invoke access modify connector db configuration process\ view connector db conf\ invoke access view connector db configuration forward feed configuration roles with access administrator, multi cc manager privilege key description process\ add forward feed conf\ invoke access add forward feed conf process\ remove forward feed conf\ invoke access remove forward feed conf process\ modify forward feed conf\ invoke access modify forward feed conf process\ view forward feed conf\ invoke access view forward feed conf table process mapping roles with access administrator, multi cc manager privilege key description process\ add table process mapping\ invoke access add table process mapping process\ remove table process mapping\ invoke access remove table process mapping process\ view table process mapping\ invoke access view table process mapping authentication & security oauth related roles with access administrator, multi cc manager privilege key description system\ dacx system admin reload oauth configurations\ invoke access reload oauth configurations contactcenter\ dacx cc admin revoke access token\ invoke access revoke access token contactcenter\ dacx cc admin get oauth token info\ invoke access get oauth token info contactcenter\ dacx cc admin get oauthorization url\ invoke access get oauthorization url oauth service generic config roles with access administrator privilege key description system\ open auth service generic configuration read\ invoke access read oauth service generic conf system\ open auth service generic configuration create\ invoke access create oauth service generic conf system\ open auth service generic configuration update\ invoke access update oauth service generic conf system\ open auth service generic configuration remove\ invoke access remove oauth service generic conf oauth consumer config roles with access administrator privilege key description system\ open auth consumer configuration read\ invoke access read oauth consumer conf system\ open auth consumer configuration create\ invoke access create oauth consumer conf system\ open auth consumer configuration update\ invoke access update oauth consumer conf system\ open auth consumer configuration remove\ invoke access remove oauth consumer conf oauth client roles with access administrator, multi cc manager privilege key description contactcenter\ oauth client cred name read\ invoke access read oauth client credentials contactcenter\ oauth client cred create\ invoke access create oauth client credentials contactcenter\ oauth client cred remove\ invoke access remove oauth client credentials domain auth config roles with access administrator privilege key description system\ domain auth configuration read\ invoke access read domain auth conf system\ domain auth configuration create\ invoke access create domain auth conf system\ domain auth configuration update\ invoke access update domain auth conf system\ domain auth configuration remove\ invoke access remove domain auth conf open auth parameters name roles with access administrator privilege key description system\ open auth parameters name read\ invoke access read open auth parameters name system\ open auth parameters name create\ invoke access create open auth parameters name system\ open auth parameters name update\ invoke access update open auth parameters name system\ open auth parameters name remove\ invoke access remove open auth parameters name open auth token request parameter roles with access administrator privilege key description system\ open auth token request parameter read\ invoke access read open auth token request parameter system\ open auth token request parameter create\ invoke access create open auth token request parameter system\ open auth token request parameter update\ invoke access update open auth token request parameter system\ open auth token request parameter remove\ invoke access remove open auth token request parameter open auth response additional parameter roles with access administrator privilege key description system\ open auth response additional parameter configuration read\ invoke access read open auth response additional parameter system\ open auth response additional parameter configuration create\ invoke access create open auth response additional parameter system\ open auth response additional parameter configuration update\ invoke access update open auth response additional parameter system\ open auth response additional parameter configuration remove\ invoke access remove open auth response additional parameter authorization key roles with access administrator privilege key description system\ authorization key read\ invoke access read authorization key system\ authorization key create\ invoke access create authorization key system\ authorization key update\ invoke access update authorization key system\ authorization key remove\ invoke access remove authorization key saml auth configuration roles with access administrator privilege key description system\ saml auth configuration read\ invoke access read saml auth configuration system\ saml auth configuration create\ invoke access create saml auth configuration system\ saml auth configuration update\ invoke access update saml auth configuration system\ saml auth configuration remove\ invoke access remove saml auth configuration external jwt configuration roles with access administrator, multi cc manager privilege key description system\ external jwt configuration details view external jwt configuration details\ invoke access view external jwt configuration details system\ external jwt configuration details add modify external jwt configuration details\ invoke access add modify external jwt configuration details email smtp configuration roles with access administrator privilege key description contactcenter\ crud email smtp configuration\ invoke access crud email smtp configuration social auth configuration roles with access administrator privilege key description system\ dacx system admin get decrypted token\ invoke access get social auth token system\ dacx cc admin update social auth token\ invoke access update social auth token system\ dacx cc admin get decrypted social auth token\ invoke access get decrypted social auth token client session timeout roles with access administrator privilege key description system\ client session timeout read\ invoke access read client session timeout system\ client session timeout create\ invoke access create client session timeout system\ client session timeout update\ invoke access update client session timeout system\ client session timeout remove\ invoke access remove client session timeout https configuration roles with access administrator privilege key description system\ https configuration read\ invoke access read https configuration system\ https configuration create\ invoke access create https configuration system\ https configuration update\ invoke access update https configuration system\ https configuration remove\ invoke access remove https configuration eureka client group roles with access administrator privilege key description system\ dacx system register to eureka server\ invoke access register to eureka server system\ dacx system deregister from eureka server\ invoke access de register to eureka server miscellaneous selective broadcast message roles with access executive, monitoring agent, professional agent, supervisor privilege key description contactcenter\ dacx cc broadcast send message to selected users\ invoke access send broadcast message to selected users contactcenter\ dacx cc broadcast set acknowledgement for message\ invoke access set acknowledgement for message contactcenter\ dacx cc broadcast get acknowledgement count for messages\ invoke access get acknowledgement count for messages contactcenter\ dacx cc broadcast get acknowledgement for messages for user\ invoke access get acknowledgement for messages for user contactcenter\ dacx cc broadcast get user list as per acknowledgement\ invoke access get user list as per acknowledgement contactcenter\ dacx cc broadcast get user list based on filter\ invoke access get user list based on filter user preference roles with access administrator, analyst, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description system\ dacx system admin view user preference\ invoke access view user preference system\ dacx system admin configure user preference\ invoke access configure user preference contactcenter\ dacx cc user self table column preference\ invoke access table column preference voice notes roles with access administrator, analyst, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description campaign\ dacx campaign agent view voice notes\ invoke access view voice notes contacts configuration roles with access administrator, analyst, customermanager, executive, group manager, monitoring agent, professional agent, supervisor privilege key description process\ dacx process supervisor contacts mgmt add task\ invoke access upload contacts and create task process\ dacx process supervisor contacts mgmt task history\ invoke access get uploaded contacts task history process\ dacx process supervisor contacts mgmt get err csv\ invoke access get generated error csv contacts task history process\ dacx process agent customer mgmt update customer by atd\ invoke access update customer by atd process\ dacx process agent customer mgmt add customer\ invoke access add customer by agent table definition process\ dacx process admin customer mgmt add customer\ invoke access add customer by table definition process\ dacx process admin customer mgmt remove customers\ invoke access add customer by table definition process\ dacx process admin customer mgmt assign customers to lead\ invoke access assign customer(s) to lead process\ dacx process admin customer mgmt view customers\ invoke access view customer(s) process\ dacx process agent customer mgmt fetch customer by atd\ invoke access fetch customer by atd process\ dacx process admin customer mgmt table mgmt view dt\ invoke access view data table campaign\ dacx campaign agent view customer info\ invoke access view customer info process\ dacx process agent update customer info\ invoke access update customer info campaign\ dacx campaign monitor dialer get dialable number\ invoke access get dialable numbers campaign\ dacx campaign agent campaign config view voice campaign customer info\ invoke access view voice campaign customer info campaign\ dacx campaign admin campaign config lead status count\ invoke access campaign lead status count campaign\ dacx campaign supervisor monitoring get stats data\ invoke access get per campaign stats custom configuration roles with access administrator, group manager, multi cc manager, supervisor privilege key description contactcenter\ custom config add\ invoke access add custom configuration data contactcenter\ custom config modify\ invoke access update custom configuration data contactcenter\ custom config remove\ invoke access remove custom configuration data custom configuration (view) roles with access administrator, analyst, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description contactcenter\ custom config view\ invoke access read custom configuration data custom configuration (system view) roles with access multi cc manager, system privilege key description system\ custom config system view\ invoke access read custom configuration data for system bulk operations management roles with access administrator, multi cc manager privilege key description contactcenter\ dacx cc admin add bulk users\ invoke access add bulk users admin cc privilege system\ dacx system admin add bulk users\ invoke access add bulk users admin system privilege system\ dacx system admin process failed csv exported\ invoke access process failed csv exported admin system privilege sla configuration roles with access administrator, multi cc manager, supervisor privilege key description campaign\ dacx campaign admin add sla configuration campaign\ invoke access add campaign sla configuration campaign\ dacx campaign admin modify sla configuration campaign\ invoke access modify campaign sla configuration campaign\ dacx campaign admin add sla configuration queue\ invoke access add queue sla configuration campaign\ dacx campaign admin modify sla configuration queue\ invoke access modify queue sla configuration contactcenter\ dacx cc admin load sla configuration\ invoke access load sla configuration on stats pace rule configuration roles with access administrator, multi cc manager privilege key description campaign\ dacx campaign admin campaign config add pace rule\ invoke access add pace rule campaign\ dacx campaign admin campaign config modify pace rule\ invoke access modify pace rule campaign\ dacx campaign admin campaign config remove pace rule\ invoke access remove pace rule campaign\ dacx campaign admin campaign config view pace rule\ invoke access view pace rule campaign\ dacx campaign admin campaign config set campaign pace rule settings\ invoke access set campaign pace rule settings campaign\ dacx campaign admin campaign config view campaign pace rule settings\ invoke access view campaign pace rule settings quota management roles with access administrator, multi cc manager privilege key description system\ dacx system admin quota add fq\ invoke access add filter quota system\ dacx system admin quota rem fq\ invoke access remove filter quota system\ dacx system admin quota modify fq\ invoke access modify filter quota system\ dacx system admin quota view fq\ invoke access view filter quota system\ dacx system admin quota add fqa\ invoke access add filter quota action system\ dacx system admin quota rem fqa\ invoke access remove filter quota action system\ dacx system admin quota modify fqa\ invoke access modify filter quota action system\ dacx system admin quota view fqa\ invoke access view filter quota action system\ dacx system admin quota view fqat\ invoke access view filter quota action type system\ dacx system admin quota view qec\ invoke access view quota enabled campaigns campaign\ dacx campaign admin quota assign fq\ invoke access assign filter quota to campaign campaign\ dacx campaign admin quota unassign fq\ invoke access unassign filter quota to campaign campaign\ dacx campaign admin quota view afq\ invoke access view assigned filter quota for campaign campaign\ dacx campaign admin quota enable disable qc\ invoke access enable/disable quota control for campaign system\ dacx system admin quota view qp\ invoke access view quotable parameters campaign\ dacx campaign admin quota enable disable supervise quota control\ invoke access enable/disable quota control for supervise perspective video chat campaign configuration roles with access administrator, executive, monitoring agent, multi cc manager, professional agent, supervisor privilege key description campaign\ dacx campaign admin video chat campaign view configuration\ invoke access view video chat campaign configuration campaign\ dacx campaign admin video chat campaign modify configuration\ invoke access modify video chat campaign configuration contactcenter\ dacx cc admin video media profile view configuration\ invoke access view video media profile configuration contactcenter\ dacx cc admin video media profile modify configuration\ invoke access modify video media profile configuration contactcenter\ dacx cc admin micro service status\ invoke access view microservice status agentqueue\ dacx aq user auto video status\ invoke access auto video status dial profile configuration roles with access administrator, group manager, multi cc manager, supervisor privilege key description campaign\ dacx campaign admin dial config view auto dial profile\ invoke access view auto dial profile campaign\ dacx campaign admin dial config view manual dial profile\ invoke access view manual dial profile campaign\ dacx campaign admin dial config view conference dial profile\ invoke access view conference dial profile campaign\ dacx campaign admin dial config modify auto dial profile\ invoke access modify auto dial profile campaign\ dacx campaign admin dial config modify manual dial profile\ invoke access modify manual dial profile campaign\ dacx campaign admin dial config modify conference dial profile\ invoke access modify conference dial profile call context determination policy roles with access administrator, group manager, multi cc manager, supervisor privilege key description campaign\ dacx campaign admin dial config view call context determination policy\ invoke access view call context determination policy campaign\ dacx campaign admin dial config add call context determination policy\ invoke access add call context determination policy campaign\ dacx campaign admin dial config remove call context determination policy\ invoke access remove call context determination policy campaign\ dacx campaign admin dial config modify call context determination policy\ invoke access modify call context determination policy campaign\ dacx campaign admin dial config set call context determination policy config\ invoke access set call context determination policy configuration license configuration roles with access administrator, multi cc manager privilege key description system\ get licensed user types\ invoke access get licensed user types license notification roles with access administrator, group manager, multi cc manager, supervisor privilege key description system\ dacx system license notification\ invoke access send license notification contactcenter\ dacx cc license notification\ invoke access send license notification archiver configuration roles with access administrator, multi cc manager privilege key description contactcenter\ archiver storage add\ invoke access add archiver storage configuration contactcenter\ archiver storage remove\ invoke access remove archiver storage configuration contactcenter\ archiver storage modify\ invoke access modify archiver storage configuration contactcenter\ archiver storage view\ invoke access view archiver storage configuration template configuration roles with access administrator, supervisor privilege key description process\ template configuration crud create\ invoke access add template configuration process\ template configuration crud read\ invoke access view template configuration process\ template configuration crud update\ invoke access update template configuration process\ template configuration crud delete\ invoke access delete template configuration dashboard role configuration roles with access administrator privilege key description contactcenter\ dashboard role assignment add\ invoke access assign dashboard to role contactcenter\ dashboard role assignment remove\ invoke access unassign dashboard to role contactcenter\ dashboard role assignment modify\ invoke access modify dashboard assigment to role contactcenter\ dashboard role assignment view\ invoke access view cc dashboard dashboard superset configuration roles with access multi cc manager privilege key description contactcenter\ dashboard assignment add\ invoke access assign superset dashboard contactcenter\ dashboard assignment remove\ invoke access unassign superset dashboard contactcenter\ dashboard assignment modify\ invoke access modify superset dashboard assignment contactcenter\ dashboard assignment view\ invoke access view superset dashboard chart configuration roles with access multi cc manager privilege key description contactcenter\ chart assignment add\ invoke access dashboard superset configuration contactcenter\ chart assignment remove\ invoke access unassign chart contactcenter\ chart assignment modify\ invoke access modify chart assignment contactcenter\ chart assignment view\ invoke access view chart tenant cleanup (view) roles with access administrator, multi cc manager privilege key description contactcenter\ tenant cleanup conf get\ invoke access view tenant cleanup configuration (get by id) assign to admin via tenant cleanup view tenant cleanup (execute) roles with access multi cc manager privilege key description contactcenter\ tenant cleanup system multicc only\ invoke access modify tenant cleanup configuration attachment roles with access administrator, executive, monitoring agent, multi cc manager, professional agent, supervisor privilege key description contactcenter\ dacx cc remove attachments\ invoke access remove attachment acronym roles with access administrator, executive, monitoring agent, multi cc manager, professional agent, supervisor privilege key description campaign\ manage acronym\ invoke access manage acronym locale roles with access administrator, multi cc manager privilege key description contactcenter\ dacx cc admin locale configuration create locale specific messages configuration\ invoke access create locale specific messages configuration locale specific message configuration roles with access administrator, multi cc manager privilege key description contactcenter\ view locale specific message configuration\ invoke access get locale specific message configuration contactcenter\ add locale specific message configuration\ invoke access add locale specific message configuration contactcenter\ delete locale specific message configuration\ invoke access delete locale specific message configuration contactcenter\ update locale specific message configuration\ invoke access update locale specific message configuration external status configuration roles with access administrator, multi cc manager, supervisor privilege key description contactcenter\ dacx cc admin cc mgmt view\ external state\ invoke access add/remove external state for contact center contactcenter\ dacx cc admin unassign queue external status\ invoke access unassign queue external status for contact center contactcenter\ dacx cc admin unassign campaign external status\ invoke access unassign campaign external status for contact center contactcenter\ dacx cc admin copy queue external status\ invoke access copy external status for queue contactcenter\ dacx cc admin assign campaign external status\ invoke access assign campaign external status for contact center contactcenter\ dacx cc admin assign queue external status\ invoke access assign queue external status for contact center contactcenter\ dacx cc admin copy campaign external status\ invoke access copy external status for campaign did configuration roles with access administrator privilege key description campaign\ dacx campaign admin create did in did group\ invoke access add did in did group campaign\ dacx campaign admin modify did in did group\ invoke access modify did in did group campaign\ dacx campaign admin delete did from did group\ invoke access delete did in did group campaign\ dacx campaign admin get did list in did group\ invoke access get dids in did group campaign\ dacx campaign admin create did group\ invoke access add did group campaign\ dacx campaign admin modify did group\ invoke access modify did group campaign\ dacx campaign admin delete did group\ invoke access delete did group campaign\ dacx campaign admin get did group\ invoke access get did group contactcenter\ dacx contactcenter admin create did in dc\ invoke access create did in dc contactcenter\ dacx contactcenter admin modify did in dc\ invoke access modify did in dc contactcenter\ dacx contactcenter admin get all did\ invoke access get all did for a dc and cc contactcenter\ dacx contactcenter admin get did\ invoke access get did for a dc and cc contactcenter\ dacx contactcenter admin delete did\ invoke access delete did for a dc and cc data center configuration roles with access administrator privilege key description contactcenter\ admin add data center\ invoke access add data center contactcenter\ admin view data center\ invoke access view data center contactcenter\ admin update data center\ invoke access update data center contactcenter\ admin delete data center\ invoke access delete data center data center conf roles with access administrator privilege key description contactcenter\ dacx cc admin add data center\ invoke access add data center contactcenter\ dacx cc admin update data center\ invoke access update data center contactcenter\ dacx cc admin delete data center\ invoke access delete data center get data center conf roles with access administrator privilege key description contactcenter\ dacx cc admin get data center\ invoke access get data center exo account details roles with access administrator privilege key description contactcenter\ exo account details modify\ invoke access modify exo account details contactcenter\ exo account details read\ invoke access read exo account details legs platform roles with access administrator privilege key description system\ legs platform add modify legs platform\ invoke access add or modify legs platform details system\ legs platform view legs platform\ invoke access view legs platform details clean original phone mapping roles with access administrator, multi cc manager privilege key description system\ view clean original phone column mapping configuration\ invoke access view clean original phone column mapping system\ create clean original phone column mapping configuration\ invoke access create clean original phone column mapping system\ remove clean original phone column mapping configuration\ invoke access remove clean original phone column mapping time zone mapping roles with access administrator, multi cc manager privilege key description system\ view timezone mapping\ invoke access view time zone mapping system\ add timezone mapping\ invoke access add time zone mapping system\ modify timezone mapping\ invoke access modify time zone mapping system\ remove timezone mapping\ invoke access remove time zone mapping campaign feature context info configuration roles with access administrator, group manager, multi cc manager, supervisor privilege key description campaign\ dacx campaign admin acd aq config modify acd agent queue mapping\ invoke access modify acd node agent q mapping campaign\ dacx campaign admin campaign config view default campaign feature context info\ invoke access view default campaign feature context info campaign\ dacx campaign admin campaign config add default campaign feature context info\ invoke access add default campaign feature context info campaign\ dacx campaign admin campaign config modify default campaign feature context info\ invoke access modify default campaign feature context info campaign\ dacx campaign admin campaign config remove default campaign feature context info\ invoke access remove default campaign feature context info campaign\ dacx campaign admin campaign config set acdnode to aq mapping for default campaign feature\ invoke access set acd node to aq mapping for default campaign feature campaign\ dacx campaign admin telephony view acd nodes for campaign feature\ invoke access view acd nodes for campaign feature campaign\ dacx campaign admin nodeflow config view campaign features for campaign\ invoke access view campaign features for campaign customer prospect roles with access administrator, multi cc manager privilege key description system\ dacx system reload customer prospect configurations\ invoke access dacx system reload customer prospect configurations otp configurations roles with access multi cc manager privilege key description system\ manage otp conf view otp conf\ invoke access view otp conf system\ manage otp conf add otp conf\ invoke access add otp conf system\ manage otp conf modify otp conf\ invoke access modify otp conf system\ manage otp conf remove otp conf\ invoke access remove otp conf encryption roles with access multi cc manager privilege key description contactcenter\ encryption configuration view encryption configuration\ invoke access view encryption configuration system\ vault auth details view vault auth details\ invoke access view vault auth details system\ vault auth details add modify vault auth details\ invoke access add modify vault auth details webapp roles with access administrator, multi cc manager privilege key description system\ dacx system admin reload webapp\ invoke access reload webapp user work capacity roles with access executive, monitoring agent privilege key description contactcenter\ user work capacity read\ invoke access read user work capacity contactcenter\ user work capacity modify\ invoke access modify user work capacity user extension roles with access (not assigned to any default role) privilege key description contactcenter\ dacx cc agent telephony test user extn\ invoke access test user extension contactcenter\ dacx cc agent select extention\ invoke access select extension contactcenter\ dacx cc agent change extention\ invoke access change extension user defined customer state configuration roles with access administrator, customermanager, multi cc manager, supervisor privilege key description campaign\ dacx campaign admin campaign config set userdefined customer state\ invoke access set campaign user defined customer state campaign\ dacx campaign admin campaign config view userdefined customer state\ invoke access view campaign user defined customer state wallboard data roles with access (not assigned to any default role) privilege key description system\ system get wallboard data\ invoke access fetch wallboard data dumper configuration roles with access (not assigned to any default role) privilege key description system\ dacx system admin add dumper entity\ invoke access add dumper entities system\ dacx system admin modify dumper entity\ invoke access modify dumper entities system\ dacx system admin remove dumper entity\ invoke access remove dumper entities system\ dacx system admin view\ dumper config\ invoke access view dumper config parser configuration roles with access (not assigned to any default role) privilege key description system\ dacx system admin add parser entity\ invoke access add parser entities system\ dacx system admin modify parser entity\ invoke access modify parser entities system\ dacx system admin remove parser entity\ invoke access remove parser entities system\ dacx system admin view\ pvl data\ invoke access view pvl data system\ dacx system admin view\ parser config\ invoke access view parser config integration notification roles with access (not assigned to any default role) privilege key description contactcenter\ dacx cc send integration notification\ invoke access send integration notification hotline configuration roles with access (not assigned to any default role) privilege key description contactcenter\ dacx cc agent view hotline\ invoke access view hotline contactcenter\ dacx cc admin configure hotline\ invoke access configure hotline mrcp configuration roles with access (not assigned to any default role) privilege key description contactcenter\ dacx cc mrcp monitor status\ invoke access mrcp monitor status contactcenter\ dacx cc mrcp playback status\ invoke access mrcp playback status summarization roles with access (not assigned to any default role) privilege key description contactcenter\ summarization modify\ invoke access modify summarization contactcenter\ summarization read\ invoke access read summarization dialer notification roles with access supervisor privilege key description campaign\ view campaign customer task notification\ invoke access view campaign customer task notifications for campaign other privilege groups location roles with access administrator, analyst, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description contactcenter\ dacx cc admin app mapping\ invoke access app mapping admin cc privilege system\ dacx system admin delete app\ invoke access delete app system privilege contactcenter\ dacx cc agent get app\ invoke access get app agent cc privilege multi media attributes configuration roles with access administrator, executive, monitoring agent, multi cc manager, supervisor privilege key description contactcenter\ dacx cc admin set multi media attributes\ invoke access add/modify multi media attributes contactcenter\ dacx cc admin get multi media attributes\ invoke access view multi media attributes contactcenter\ dacx cc admin user mgmt add cc user with multimedia attributes\ invoke access add user with cc attributes user template configuration roles with access (not assigned to any default role) privilege key description contactcenter\ dacx cc admin user template mgmt add user template\ invoke access add user template contactcenter\ dacx cc admin user template mgmt rem user template\ invoke access remove user template contactcenter\ dacx cc admin user template mgmt modify user template\ invoke access modify user template contactcenter\ dacx cc admin user template mgmt view user template\ invoke access view user template view process roles with access customermanager privilege key description contactcenter\ dacx cc admin process mgmt view process\ invoke access view process location roles with access administrator, analyst, executive, group manager, monitoring agent, multi cc manager, professional agent, supervisor privilege key description contactcenter\ dacx cc admin app mapping\ invoke access app mapping admin cc privilege system\ dacx system admin delete app\ invoke access delete app system privilege contactcenter\ dacx cc agent get app\ invoke access get app agent cc privilege multi media attributes configuration roles with access administrator, executive, monitoring agent, multi cc manager, supervisor privilege key description contactcenter\ dacx cc admin set multi media attributes\ invoke access add/modify multi media attributes contactcenter\ dacx cc admin get multi media attributes\ invoke access view multi media attributes contactcenter\ dacx cc admin user mgmt add cc user with multimedia attributes\ invoke access add user with cc attributes user template configuration roles with access (not assigned to any default role) privilege key description contactcenter\ dacx cc admin user template mgmt add user template\ invoke access add user template contactcenter\ dacx cc admin user template mgmt rem user template\ invoke access remove user template contactcenter\ dacx cc admin user template mgmt modify user template\ invoke access modify user template contactcenter\ dacx cc admin user template mgmt view user template\ invoke access view user template view process roles with access customermanager privilege key description contactcenter\ dacx cc admin process mgmt view process\ invoke access view process related documentation user & role management — step by step guide for creating users, assigning roles, and managing groups disposition plan, codes & class — detailed guide for configuring disposition workflows outbound voice campaign settings — campaign configuration reference