Supervisor Account Menu

the supervisor account menu provides quick access to key administrative and personal settings such as changing extensions, switching campaigns, updating passwords, managing acronyms, viewing keyboard shortcuts, and sending error logs to access the supervisor menu , click on the supervisor name icon located at the top right corner of the ameyo interface (illustrative screenshot of the supervisor menu showing available options ) menu options 1\ change extension purpose allows the supervisor to switch to a different extension (workstation line) without logging out of ameyo how to use click change extension from the menu a change extension pop up appears select the desired extension from the available list click ok to confirm 2\ change campaign purpose enables the supervisor to switch between active campaigns or select multiple campaigns to monitor simultaneously how to use click change campaign in the menu the change campaign pop up appears select one or more campaigns to switch to click apply to confirm 3\ change password purpose allows the supervisor to change their account password securely how to use click change password enter your current password enter a new password , and then re enter it for confirmation click save to update the password 4\ keyboard shortcuts purpose displays a list of fixed keyboard shortcuts available for supervisors and agents to perform quick actions, such as handling calls, muting, or toggling between screens how to access click keyboard shortcuts from the menu to open the shortcut modal use the toggle switch to enable or disable shortcuts (shortcuts are enabled by default ) shortcuts cannot be customized available keyboard shortcuts action shortcut key hold / unhold phone alt + h confer alt + c transfer alt + t mute / unmute alt + m end call alt + e dispose call alt + d toggle auto call alt + 1 toggle auto ticket alt + 2 open shortcut modal alt + ? barge alt + b snoop alt + s whisper alt + w force logout alt + q accept call alt + a reject call alt + r workbench ↔ monitor toggle alt + tip use the search bar inside the modal to quickly find a specific shortcut 5\ manage acronyms purpose allows supervisors to view campaign level acronyms and create their own personal acronyms , which are visible only to them how to use click manage acronyms to create a new acronym enter the short term in the “short term” field enter the full form in the “full term” field click create to save it to delete an acronym, click the delete icon (🗑️) next to it and confirm with yes in the confirmation pop up note campaign level acronyms cannot be deleted here supervisors can delete but not edit self created acronyms campaign level acronyms can only be managed from the manage tab on the supervisor screen 6\ send error logs purpose allows the supervisor to report technical errors directly to the administrator with contextual screenshots for faster troubleshooting how to use click send error logs a pop up appears showing a system captured screenshot (optional) enable include screenshot to attach it enter a brief description of the issue click send to submit the report to the server this helps the administrator diagnose and resolve system errors efficiently 7\ logout purpose safely logs the supervisor out of the ameyo application important notes the logout option is disabled while the supervisor is on an active call or chat logout becomes available only after the call or chat has been completed and properly disposed upon logout, all services stop, and the user is redirected to the login screen 8\ last login displays the last login date and time for the supervisor account this helps track access history and user activity for auditing or security purposes summary of supervisor menu functions menu option purpose change extension switch to a different phone extension change campaign select or switch between active campaigns change password update supervisor login password keyboard shortcuts view fixed key combinations for quick operations manage acronyms create or manage personal shorthand terms send error logs report system errors with optional screenshots logout end session and return to login page last login view timestamp of previous login