View Customer Information and Click to Call

all the functionalities of outbound calling for click to call for supervisor and group manager are similar as that of agent it is actually making the call through the customer information perform the following step in "customers" tab, click the customer that has a phone number its information is displayed in a new tab click the number a pop up slides from the left side that contains the ameyo's telephony dialer if there are multiple campaigns to facilitate outbound calls, the telephony dialer lists them and the agent has to select a campaign after selecting the campaign, the call is connected and the dialer starts to dial the customer's number once the customer answers the call, the agent can talk to the customer now, the keypad will be replaced with the call control functions the agent can add the notes during or after the call know more after the call the agent can dispose the call availability of did number in telephony panel if the agent has initiated an outbound manual dial call, the caller id will be displayed on the telephony panel if there is no caller id configured for that campaign, then "nodid" will be displayed the same scenario applies to the auto dial and callback calls