Make a Manual Dial Call

all the functionalities of outbound calling for manual dial for supervisor and group manager are similar as that of agent perform the following steps to make a manual dial call in order to make a manual dial call, the agent has to click button, a small pop up slides to left at the top right corner if there are more than one campaign that supports the outbound calls, then agent has to select one the campaign first from which the call has to be made after selection of campaign, click icon to show the numeric keypad the agent can either type the number through keyboard or use this numeric keypad to punch the number after entering the number, the agent can click "call" button to dial it if the number is registered, the customer information is displayed on the screen instantly if the number is not registered in the system, the following pop up is displayed on the screen it contains the following two options create and dial click it to create the customer first in the system and then dial the number here, you have to provide the following inputs name phone 2 phone 3 phone 4 phone 5 timezone twitter facebook email after providing the inputs, click "create and dial" to save the customer details and dial the number before dialing, you have to select the campaign again dial only click "dial only" to dial the call straightaway without saving the number with a new customer the call is connected and the dialer starts to dial the customer's number once the customer answers the call, the agent can talk to the customer the agent can add the notes during or after the call know more after the call the agent can dispose the call in case of manual dial, the agent can create the customers, if they are not exist in the system it is not recommended to dial the call without creating the customer