Voice Blast Campaign

overview a voice blast campaign is a specialized outbound campaign designed to deliver a pre recorded audio message to a large list of contacts simultaneously it is a form of automated, one way communication that does not typically involve live agent interaction how it works an administrator sets up a voice blast campaign using a quick start guide this involves uploading a lead list and an audio file the campaign then uses a fixed pacing dialing mode to call all the numbers on the list at a constant rate when a call is answered by a person or an answering machine, the system plays the pre recorded audio message and then disconnects prerequisites a lead list must be available a pre recorded audio message must be available in a supported format configuration steps campaign setup human review needed the configuration is not done through standard menus but by following a specific guide, which requires review location administrator > system > quick startup guides action follow the quick startup guide for voice blast campaign to correctly configure the campaign, lead list, and audio prompt use cases public service announcements a local government sends a voice blast to residents about an upcoming road closure or a weather emergency appointment reminders a clinic sends an automated call to remind patients of their appointments for the next day promotional alerts a retail store sends a voice blast to its loyalty members announcing a major one day sale benefits efficient mass communication provides a fast and cost effective way to deliver a consistent message to a large number of people agentless operation frees up live agents from the repetitive task of delivering simple, informational messages guaranteed message consistency every recipient hears the exact same pre recorded message, eliminating the risk of agent error or variation limitations voice blasting is often subject to strict regulations (e g , tcpa) it must be used responsibly and in compliance with all applicable laws as a one way communication channel, it does not allow for customer interaction or questions