DNC (Do Not Call) List Management

overview do not call (dnc) list management allows supervisors to upload and manage lists of phone numbers that should be excluded from outbound dialing campaigns this is a critical feature for ensuring compliance with national and regional dnc registries and respecting customer communication preferences how it works a supervisor uploads a list of numbers to the campaign's dnc list before the dialer places an outbound call to a number from the lead list, it first cross references it against the campaign's dnc list if a match is found, the dialer will automatically skip that number, preventing the call from being made prerequisites an outbound voice campaign must be created a dnc list must be available in a supported file format (e g , csv) configuration steps manage dnc list location supervisor > manage > \[campaign name] > lead management action click the dnc tab within the lead management section use the upload button to add a new list of dnc numbers use the download button to export the existing dnc list for the campaign use cases regulatory compliance a company uploads the national dnc registry for their country to ensure they do not illegally contact registered individuals customer preference a customer tells an agent "do not call me again " the agent adds the customer's number to an internal dnc list, which is then uploaded to all campaigns benefits ensures legal compliance provides a vital tool to help organizations comply with telemarketing laws like the tcpa, avoiding significant fines respects customer wishes honors requests from customers who do not wish to be contacted, improving customer relations increases campaign efficiency prevents the dialer from wasting time on numbers that should not be called, focusing efforts on receptive leads limitations dnc lists must be regularly updated to remain compliant and effective this feature functions at the campaign level; a separate system wide blacklist is used for blocking numbers across all campaigns