Campaign Wise Max Call Attempts

overview this feature controls the maximum number of times the system will attempt to call a specific phone number within a lead list it is crucial for preventing customer harassment and for maintaining the efficiency of a campaign by not wasting resources on unreachable numbers how it works a supervisor sets a numerical limit for call attempts in the campaign configuration once the dialer has attempted to call a number and has failed to connect for the specified number of times, it will automatically disposition that number as "max attempt reached" and will not attempt to call it again prerequisites an outbound voice campaign must be created configuration steps set maximum call attempts location supervisor > manage > \[campaign name] > lead management action in the lead management section, enter a numerical value into the maximum call attempts field this will define the limit for the entire campaign use cases regulatory compliance in regions with strict regulations about call attempts, this feature is used to ensure compliance by limiting retries campaign efficiency a campaign manager sets the limit to 3 or 5 attempts to avoid wasting dialer time on numbers that are consistently unreachable benefits ensure regulatory compliance helps organizations adhere to telemarketing regulations by providing a hard limit on call attempts improve campaign performance prevents the dialer from wasting resources on unproductive numbers, allowing it to focus on fresh leads protect brand reputation avoids harassing potential customers with excessive calls, which can damage the company's brand limitations the limit is applied at the campaign level and does not differentiate between different types of call failure (e g , busy vs no answer) unless specific dispositions are configured separately