Administrator Console

overview after successfully logging in, you will land on the main administrator console, also known as the administrator workbench this is your central hub for managing all aspects of the contact center administrator can setup the entire system, user, and process for a contact center following is a screenshot of its interface the main navigation bar at the top provides access to all major modules docid\ xhlpuivvw2nqn7t120mpc docid\ xhlpuivvw2nqn7t120mpc manages system wide settings, processes, tables, and rules app manager user manages user accounts, roles, and groups docid\ xhlpuivvw2nqn7t120mpc manages specific campaigns and their settings reports accesses historical data and performance reports voicelogs searches and listens to call recordings (managed via the control panel) control panel accesses advanced administrative tools for database management, backups, and more more contains additional modules, such as the call manager synthesizer (functionality not detailed in this section) app configuration (that is app manager), reports, and call manager has to be enabled in the backend to view and access these tabs if not enabled, these tabs will not be visible these tabs will be discussed in different documents the licensable word is added for the licensable features in this user manual if the appropriate license is not available then that feature will not be visible in the user interface to the user internal chat the users can chat internally with each other by using this feature this feature can be enabled by the administrator there are certain users that are displayed on the chat window header above the search bar the user can click on the required user to initiate a chat these user are displayed using their initials, for example, john doe is displayed as jd the user can hover over the initials to view that particular user's username and user id the user can also search for a user using either their username or user id in the search list, the user can hover over a username to view it's username and user id