Blacklist Management in Process
The Blacklist Management feature allows Supervisors to exclude specific customers or contact numbers from being dialed or communicated with in the Ameyo system.
Blacklisting is managed at the process level - meaning that when a contact is blacklisted under a process, it is restricted across all campaigns within that process.
Sub-Tabs in the Blacklist Module
The Blacklist section contains two sub-tabs:
- Blacklist Lead – Used to create or upload blacklist lists (leads).
- Blacklisted Data – Used to view, search, or download existing blacklisted records.
1. Blacklist Lead
This tab allows Supervisors to create, manage, and upload lists of contacts that need to be blacklisted.
Creating a Blacklist Lead
To add a new blacklist:
- Click Add New. The Add Blacklist Lead pop-up appears.
- Provide the following details:
- Lead Name: Enter a descriptive name for the blacklist lead.
- Status: Toggle Enable to activate or deactivate the blacklist.
- Customer Attributes (Optional): Add one or more customer attributes (e.g., phone, email, ID) to define additional filtering conditions.
- Choose the Type of Blacklist:
- Media Blacklist – Upload a list of phone numbers or emails to exclude.
- Customer Blacklist – Upload customer IDs to restrict those customers from communication.
- Phone Number Blacklist – Upload a list of phone numbers to block directly.
- Upload the corresponding CSV file containing the data for the selected blacklist type.
- Click Add to create the blacklist.
After the upload is completed, the system displays a confirmation modal showing:
- Number of records successfully uploaded
- Number of failed or invalid entries
You can download the error log for detailed information if any records failed to upload.
2. Blacklisted Data
The Blacklisted Data tab enables Supervisors to search, view, or fetch details of existing blacklisted records.
Steps to Search Blacklisted Data
- Click Search in the Blacklisted Data tab.
- In the pop-up, provide the following details:
- Blacklist Lead Name – Select the lead from the drop-down list.
- Blacklist Type – Choose from Media, Customer, or Phone Number blacklist.
- Phone Numbers – Enter comma-separated phone numbers (if applicable).
- Click Fetch to view results.
The filtered blacklist data will appear on-screen, showing all records matching the selected criteria.
Summary Table
Action | Description |
|---|---|
Create Blacklist Lead | Add a new blacklist at the process level. |
Enable/Disable Blacklist | Toggle blacklist activation status. |
Add Customer Attributes | Define additional filtering attributes (optional). |
Media Blacklist | Upload a CSV containing phone numbers or emails to block. |
Customer Blacklist | Upload customer IDs to restrict specific customers. |
Phone Number Blacklist | Upload phone numbers to block directly. |
Upload CSV | Import multiple contacts into the blacklist at once. |
View Blacklisted Data | Search and fetch existing blacklisted entries. |
Download/Review Errors | Download the upload failure log for invalid entries. |