Monitor Tab Introduction

the monitor tab allows supervisors to view and track real time performance and activities across all campaigns assigned to them using this interface, supervisors can monitor agent productivity, live call status, customer interactions, and campaign level performance metrics the layout and available options in this tab dynamically change depending on the type of campaign selected from the left navigation panel interface overview the monitor interface is divided into two key sections 1\ left navigation section the left navigation panel is a fixed sidebar that displays all processes and campaigns assigned to the supervisor click the “=” (menu) icon to expand the sidebar click the “x” icon to collapse it select any assigned process or campaign from this panel to view its monitoring dashboard note the data displayed in the monitor tab is context sensitive and updates according to the campaign you select 2\ monitoring tab based on the selected campaign type, the following tabs may appear within the monitor space these tabs allow the supervisor to monitor different campaign categories, each offering specific insights and control options tab name description dedicated page monitor chat campaign displays live chat interactions, active agents, and customer chat queues for chat based campaigns docid\ fgvuogxy5ntwsoudmd6ex monitor interaction campaign shows ongoing email or ticket based interactions, agent statuses, and sla metrics see docid\ ieitpfzjuhppircllemp monitor inbound campaign provides real time visibility of incoming call queues, answered vs abandoned calls, and agent availability docid\ tuib5ikdazuwbnkqkpkj5 monitor outbound campaign tracks outbound calling activities such as dialed, connected, and pending calls along with campaign wise performance docid\ xeosm3ngsntdyeqogmklt monitor parallel predictive campaign displays predictive dialing statistics including connected calls, drop rates, pacing ratios, and system dialing behavior docid\ oqsudxsj5kvi2lwyie45w monitor voice blast campaign monitors automated voice broadcast campaigns, showing delivery status, call completion ratios, and message reach metrics docid\ oqsudxsj5kvi2lwyie45w access path supervisor console > monitor tab the tab itself is visible only to users whose role includes supervisor console access the campaigns shown in the left navigation are limited to the processes / campaigns for which the user is an assigned supervisor privileges the monitor tab relies on the supervisor monitor privilege family key privileges (all under the campaign\ dacx campaign monitor namespace except where noted) privilege key what it enables dacx campaign monitor telephony view voice campaign runtime live voice campaign runtime (inbound and outbound live monitoring) dacx campaign monitor telephony view user campaign runtime per agent runtime (agent monitoring) dacx campaign monitor telephony view customer campaign runtime per customer runtime dacx campaign monitor telephony view campaign summary / view campaign lead summary campaign / lead summary used by the dashboards and lead management tabs dacx campaign monitor telephony view campaign aq request runtime / view campaign aq resource runtime / view campaign dial nodeflow runtime queue / dialer state visibility dacx campaign monitor chat campaign monitor chat campaigns dacx campaign monitor telephony snoop user in campaign / whisper user in campaign snoop / whisper / barge live actions dacx campaign supervisor monitoring get stats data stats payload consumed by the monitor tab contactcenter\ dacx cc agent workbench select monitoring campaigns lets a supervisor / workbench user change the set of campaigns they are monitoring see the privileges & role permissions reference for the complete list and the default supervisor role mapping prerequisites supervisor console login (see docid\ hzoi26344srv1ikolzoc7 ) the user's role must grant access to the monitor tab and to the specific campaigns they need to supervise live data refresh requires the supervisor's browser session to stay active related pages docid\ qsszj cme7nvnc0dwlj9e — host console that contains the monitor tab docid\ tuib5ikdazuwbnkqkpkj5 , docid\ xeosm3ngsntdyeqogmklt , docid\ fgvuogxy5ntwsoudmd6ex docid\ pc6iswzv h1dbecx1gezb , docid\ en0vgnuiipz6urnogejy7 , docid\ qjs 9ckc0gkqho60dvufr docid\ xsarhz4p1cngpchmly496 docid\ qzv jjq5ecy2zfrvc4h4l