Color Configuration
The Color Configuration feature allows Supervisors to assign specific colors to Break Reasons and Threshold Breaches for users assigned within a process.
These colors are displayed in the Monitor tab of the respective campaign, helping Supervisors visually identify agent statuses and performance conditions at a glance.
Navigation Path:``Sidebar β Process Settings β Color Configuration
Key Information
At the top of the page, the following informational message appears:
This means that:
- The color settings configured by one Supervisor are personal and not shared with others.
- Each Supervisor can define their own color preferences independently.
- Supervisors can search and configure colors for break reasons from this screen.
- All Break Reasons are created by the Administrator.
- Supervisors can only assign or edit colors for those predefined break reasons β they cannot create new ones.
- The configured colors are reflected in the monitoring dashboards for that specific Supervisor session.
Searching for a Break Reason
Use the Search bar at the top of the page to quickly locate a specific break reason.
Type the break reason name and press Enter to filter the list.
Configuring a Color
Follow these steps to assign or modify a color for any break reason:
- Locate the desired Break Reason in the list.
- Click the color box in the Configured Color column. A color palette pop-up appears.
- Select the desired color from the palette. You can scroll to view all available color options.
- Once selected, the chosen color fills the textbox adjacent to the break reason.
- Click Apply to save your changes.
Editing Existing Colors
To change the color for a previously configured break reason:
- Click the existing color box next to the break reason.
- Choose a new color from the pop-up palette.
- Click Apply to save the update.
The new color immediately replaces the old one in your monitoring view.
Column Description
Column Name | Description |
|---|---|
Break Reason | Displays the name of the break reason created by the Administrator. |
Configured Color | Displays the currently selected color for each break reason. Supervisors can click this box to change the color. |
Hex Color | Shows the hexadecimal color code (e.g., #FF5733) corresponding to the selected color. |
Example Use Case
- π’ Available (Ready) β Indicates agents ready for calls.
- π΅ Meeting β Represents agents in a scheduled meeting.
- π Break β Used for short breaks (e.g., tea, snacks).
- π΄ Lunch β For lunch breaks or longer offline periods.
- β« Threshold Breach β Highlights when agent performance metrics exceed set limits.
Summary Table
Action | Description |
|---|---|
Search Break Reason | Locate a specific break reason using the search bar. |
Configure Color | Assign a custom color for a selected break reason. |
Edit Existing Color | Modify colors for break reasons already configured. |
View Hex Code | Identify the exact hexadecimal code for the chosen color. |
Apply Changes | Save and apply all new color configurations. |
User-Specific Settings | Colors are personal to the Supervisor and not shared with others. |