Contact Center Reporting
5 Sub Categories
2 Articles
Introduction
Updated28 Jan 2026
This document introduces to the definition of the reports included in Exotel's Ameyo Archiving and Reporting Tool (ART) and the definitions of the columns in these reports. Majorly the reports can be divided into the following categories.
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Contact Center Reports Glossary
9 min
Updated22 Dec 2025
Contact Center Reports Glossary (A-Z) A Abandoned Call A call that reached the ACD (queue) but was disconnected by the caller before being answered by an agent. Abandoned Time The duration a caller waited in the queue before abandoning the call.
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