Introduction to App Marketplace
Welcome to the Exotel Contact Center App Marketplace—a single destination to discover, download, and deploy custom apps that amplify your contact center experience. This marketplace empowers IT/administrators, supervisors, and agents to self-serve with powerful productivity and automation tools, reducing your dependency on Exotel support teams or professional services team and enabling quicker innovation. The contact center solution is erstwhile "Ameyo".
What is the App Marketplace?
The Contact Center App Marketplace is a curated hub within the documentation portal where customers can:
- Explore official and custom apps tailored for the contact center platform.
- Read detailed app backgrounds, supported features, and configuration details.
- Download app packages securely, ready for upload in the contact center admin panel.
- Access setup guides and version notes for every app.
Why a Marketplace?
- Self-Service First: Enables customers to directly find and deploy solutions that suit their needs, accelerating time-to-value and minimizing reliance on custom requests.
- Single Source of Truth: Centralizes all available contact center apps and widgets, ensuring your organization is always aware of the latest enhancements—no more hidden tools or manual distribution.
- Industry Best Practices: Leading CCaaS providers offer public-facing app marketplaces to foster ecosystem growth, transparency, and extensibility. This ensures that Exotel remains a future-ready, agile solution.
- Security & Reliability: Only vetted and up-to-date app packages are promoted, reducing risk and maintaining consistent standards for your business.
How It Works
- Browse: Visit the App GalleryApp Gallery section on the documentation portal.
- Learn: Review each app listing for overview, and their documentation oages for features, screenshots, and installation steps.
- Download: Click to securely download the app package/file.
- Deploy: Use the Ameyo Admin Panel’s App Configuration tab (App manager/InstallerApp manager) to upload and assign the app to users/roles (e.g., Agent, Supervisor) and define where it appears in your UI.
- Support: Each app includes clear documentation for configuration, user mapping, and troubleshooting.
Example Apps Available
- Agent Self Monitoring App: Lets agents track their own call metrics and performance in real time.
- Dial User App: Quick-dial utility for agents and supervisors to instantly connect internally.
- Pick a Call App: Allows eligible users to pick up calls from queues based on availability and priority.
- Many more: Including dashboard widgets, reporting tools, integrations, and productivity boosters, all tailored for the contact center ecosystem.
Start Now
Visit the [App GalleryApp Gallery] section on this portal and unlock new capabilities for your contact center today.
This portal is your gateway to continuous improvement, greater transparency, and rapid innovation with Exotel. Start exploring, start innovating!