Introduction to App Marketplace

welcome to the exotel contact center app marketplace —a single destination to discover, download, and deploy custom apps that amplify your contact center experience this marketplace empowers it/administrators, supervisors, and agents to self serve with powerful productivity and automation tools, reducing your dependency on exotel support teams or professional services team and enabling quicker innovation the contact center solution is erstwhile " ameyo " what is the app marketplace? the contact center app marketplace is a curated hub within the documentation portal where customers can explore official and custom apps tailored for the contact center platform read detailed app backgrounds, supported features, and configuration details download app packages securely, ready for upload in the contact center admin panel access setup guides and version notes for every app why a marketplace? self service first enables customers to directly find and deploy solutions that suit their needs, accelerating time to value and minimizing reliance on custom requests single source of truth centralizes all available contact center apps and widgets, ensuring your organization is always aware of the latest enhancements—no more hidden tools or manual distribution industry best practices leading ccaas providers offer public facing app marketplaces to foster ecosystem growth, transparency, and extensibility this ensures that exotel remains a future ready, agile solution security & reliability only vetted and up to date app packages are promoted, reducing risk and maintaining consistent standards for your business how it works browse visit the docid\ weg ua2jy0b3 xspsrhlz section on the documentation portal learn review each app listing for overview, and their documentation oages for features, screenshots, and installation steps download click to securely download the app package/file deploy use the ameyo admin panel’s app configuration tab ( docid 9neb8hyrrdfsyqzbz7ngg ) to upload and assign the app to users/roles (e g , agent, supervisor) and define where it appears in your ui support each app includes clear documentation for configuration, user mapping, and troubleshooting example apps available agent self monitoring app lets agents track their own call metrics and performance in real time dial user app quick dial utility for agents and supervisors to instantly connect internally pick a call app allows eligible users to pick up calls from queues based on availability and priority many more including dashboard widgets, reporting tools, integrations, and productivity boosters, all tailored for the contact center ecosystem start now visit the \[ docid\ weg ua2jy0b3 xspsrhlz ] section on this portal and unlock new capabilities for your contact center today this portal is your gateway to continuous improvement, greater transparency, and rapid innovation with exotel start exploring, start innovating!