App Gallery
Monitoring and Analytics Apps:
Agent Self Monitoring AppAgent Self Monitoring App
An app that provides a platform for agents to view their own data related to login duration, total calls attended, and break times.
System Smart View AppSystem Smart View App
The System Smart View App provides a real-time monitoring interface consolidating the entire workforce's status across the contact center system.
Skill Monitoring AppSkill Monitoring App
A side-panel application for Supervisors that provides real-time monitoring of specific Skills (Queues), including agent availability counts and detailed agent status lists within those skills.
Communication and Call Handling Apps
Dial User AppDial User App
A productivity widget that enables agents and supervisors to search for and dial colleagues directly from the Ameyo side panel, eliminating the need to memorize extensions.
Pick Call AppPick Call App
A queue management widget that allows agents and supervisors to view all waiting calls and manually select which call to answer next, bypassing the standard FIFO (First-In-First-Out) routing.
Notification AppNotification App
A broadcasting tool that enables Administrators and Supervisors to send real-time, pop-up messages to agents across the contact center or to specific user groups.

Workflow and Productivity Apps
Bulk Operation AppBulk Operation App
Enable agents and supervisors to handle high ticket volumes efficiently. They can select multiple tickets and apply updates at once. Instead of resolving issues one by one, users can take mass actions like Bulk Close, Escalate, or change Status with a single click.
Agent Signature AppAgent Signature App
A personalization utility that allows agents to configure a custom signature (name,contact details, branding), which is automatically appended to the end of every outbound email they compose.

Security and Compliance Apps
Voice Log Privilege AppVoice log Privilege App
A permissions utility that grants agents, supervisors the ability to access, listen to, and download their own voice call recordings directly from the workbench

Feedback
Feedback and feature requests can be submitted through the Contact Center App Marketplace portal to contribute to the enhancement of future releases.
The Ameyo App Marketplace initiative aims to offer scalable, customer-friendly custom applications that boost contact center performance by enabling self-service options and driving innovation.