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monitoring and analytics apps docid\ hlqe29eta2jbncssrhs4s an app that provides a platform for agents to view their own data related to login duration, total calls attended, and break times docid\ mfd5 2iv2dvpgwxkt1fpf the system smart view app provides a real time monitoring interface consolidating the entire workforce's status across the contact center system docid\ etr2o7khfstcclycdvyoz a side panel application for supervisors that provides real time monitoring of specific skills (queues), including agent availability counts and detailed agent status lists within those skills communication and call handling apps docid 4cqbd4wdehqveg3whmqax a productivity widget that enables agents and supervisors to search for and dial colleagues directly from the ameyo side panel, eliminating the need to memorize extensions docid\ jf69a3dpfxuibn0cbjqpy a queue management widget that allows agents and supervisors to view all waiting calls and manually select which call to answer next, bypassing the standard fifo (first in first out) routing docid\ nxnmdyd0wdxj7zzbvozeg a broadcasting tool that enables administrators and supervisors to send real time, pop up messages to agents across the contact center or to specific user groups workflow and productivity apps docid\ mcj3z90unax ntrep7nek enable agents and supervisors to handle high ticket volumes efficiently they can select multiple tickets and apply updates at once instead of resolving issues one by one, users can take mass actions like bulk close, escalate, or change status with a single click docid\ zbaaqaahj9e5t7izveanq an administrative governance tool that allows administrators to define specific lead limits for campaigns once the defined quota is reached, the system automatically blocks further lead uploads for that campaign docid\ icjgb np8mpq uv5 pldw a personalization utility that allows agents to configure a custom signature (name,contact details, branding), which is automatically appended to the end of every outbound email they compose security and compliance apps docid\ nmurdu6zwgi6g1pqanwae a permissions utility that grants agents the ability to access, listen to, and download their own voice call recordings directly from the agent toolbar feedback feedback and feature requests can be submitted via the ameyo app marketplace portal to help improve future versions this app is part of the ameyo app marketplace initiative to provide scalable, customer accessible custom applications that enhance contact center operations through self service capabilities and innovation