Lead & List Management
Lead List Upload & Allocation
This feature allows supervisors and administrators to upload lists of customer contacts (leads) into an outbound campaign and manage how those leads are allocated. This is the foundational step for any proactive outbound dialing activity.
Campaign Wise Max Call Attempts
This feature controls the maximum number of times the system will attempt to call a specific phone number within a lead list. It is crucial for preventing customer harassment and for maintaining the efficiency of a campaign by not wasting resources on unreachable numbers.
DNC (Do Not Call) List Management
Do Not Call (DNC) List Management allows supervisors to upload and manage lists of phone numbers that should be excluded from outbound dialing campaigns. This is a critical feature for ensuring compliance with national and regional DNC registries and respecting customer communication preferences.