 The Dialer Pacing Ratio is a configuration setting specifically for the Progressive dialing mode.  It controls the number of calls the system dials for each available agent.

Dialer Pacing Ratio

 Answering Machine Detection (AMD) is a feature used in automated outbound dialing modes to determine if a call has been answered by a live person or an answering machine.  By filtering out machines, AMD ensures that agents' time is spent speaking only with live prospects.

Answering Machine Detection (AMD)

 Dial Timeout is a setting in outbound campaigns that defines the maximum amount of time (in seconds) the system will let a call ring before considering it unanswered.  This feature is essential for preventing the dialer from wasting time on calls that will not be picked up.

Dial Timeout Configuration

Fixed Pacing Dialing

Outbound Campaign Configuration

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