Manage Outbound Campaign
"Manage Lead" Tab in Lead Management
In this tab, the Supervisor can see all leads (ID and Name), which are already created in the Process. Here, Supervisor can perform the following operations.
"Manage Contacts" Tab in Lead Management
Here, the Supervisor can manage the contacts in a lead. Click "Fetch Lead" button to fetch the leads and see them here.
"Manage Filter" Tab in Lead Management
Here, the Supervisor can define the filters to filter the leads. Only the filtered numbers will be dialed and the exclusions will not be dialed.
Manage Filter Groups (Licensable)
Go to "Manage Filter Groups" Tab of any Outbound, Parallel Predictive Dialing, and Voice Blast Campaign and switch the tab to "Lead Management" to access the same. Filter Groups created by the Administrator at System-level are designated as "System" type, whereas, the Filter Groups created by the Supervisor here are designated as "Campaign" type.
Dialer Settings
Through this tab, Supervisor can configure Dialer Settings for outbound campaigns. This includes dialing algorithm type, enable AMD and types of AMD etc.