Supervisor Guide
Supervisor Login
Supervisors access the Ameyo web-based interface to monitor real-time operations and review historical performance data for the campaigns and processes assigned to them. To log in to Ameyo, open the URL provided by the Ameyo team (in the following format) in your web browser Supervisors can log in using one of the following methods based on configuration and licensing.
Supervisor Console
After logging in, the Supervisor gains access to the Supervisor Console — a unified interface for monitoring, managing, and controlling all assigned campaigns and processes in real time. The console allows Supervisors to View live agent and campaign activity.
Process Settings
The Process Settings section allows Supervisors to view and manage configurations for all campaigns and users under a specific process. It consists of several tabs, each designed for a specific administrative or monitoring function.
Monitor Tab Introduction
The Monitor tab allows Supervisors to view and track real-time performance and activities across all campaigns assigned to them. Using this interface, Supervisors can monitor agent productivity, live call status, customer interactions, and campaign-level performance metrics.
Manage Tab Introduction
The Manage tab in the Exotel–Ameyo Admin Console enables administrators and supervisors to efficiently manage users, queues, workflows, and associated configurations from a single interface. It serves as the control hub for daily operations—allowing you to add, edit, or deactivate users, organize agent groups (queues), and define access roles and privileges to ensure streamlined contact center management.
Workbench
The Workbench allows a Supervisor to log in as a user across Email, Chat, Video Chat, and Voice Campaigns to monitor activity, handle interactions, and perform all agent-level operations directly. To access Workbench Click Workbench from the Supervisor Console.
Supervisor Account Menu
The Supervisor Account Menu provides quick access to key administrative and personal settings such as changing extensions, switching campaigns, updating passwords, managing acronyms, viewing keyboard shortcuts, and sending error logs. To access the Supervisor Menu , click on the Supervisor Name Icon located at the top-right corner of the Ameyo interface.
Logging Out
Supervisors should log out of the Ameyo application after completing their work or at the end of their shift to ensure session security and system performance. Click on your Supervisor Name icon located at the top-right corner of the Ameyo interface to open the Account Menu .