Administrator Guide
Administrator Login
The Administrator has an access to web based interface with privilege to manage a single tenant, its campaigns, users, call managers etc. In order to access the administrator screen, user needs to select the desired language from the drop down provided at top right corner of the screen and login credentials to login to the Ameyo.
Administrator Console
After successfully logging in, you will land on the main Administrator Console, also known as the Administrator Workbench. This is your central hub for managing all aspects of the contact center.
System Tab
The System tab is your primary configuration area. It contains options for setting up the foundational elements of your Ameyo instance This menu contains the following two options.
App Manager (App Installer Configuration)
The App Manager (also referred to as App Installer) is the central hub within the Exotel contact center for installing, configuring, and managing apps. It provides administrators with a self-service interface to upload app packages, assign them to specific locations in the contact center UI, and control which user roles can access each app — all without requiring manual database changes or backend technical intervention.
User and Group Configuration
This module, accessed from the top navigation bar, is dedicated to managing your staff accounts, their roles, and their team structures' The administrator can perform the following steps from here. Users This tab allows the Administrator to create and manage the user accounts in Ameyo.
Process Configuration
This tab is used for creating, managing, and deleting campaigns under a Key Entities . It includes the following sections and tabs to facilitate these functions.
Campaign Configuration
Perform the following steps to create a new campaign. Click "Create New Campaign" button in the sidebar.
Changed System Configuration After Creating Campaign
New tabs are created in "System" → "System Configuration" after creating a campaign. You can configure these tabs to apply the settings on all campaigns in a process.
Call Manager
A call manager is a particular form of application server that manages the setup or connection of telephone calls. The call server will receive call setup request, determine the status of destination devices, check the authorization of users to originate and/or receive calls, and create and send the necessary messages to process the call requests.
Settings of All Campaigns
"Process Tab" in the Administrator Console contains the settings of all processes and campaigns. The Process Settings has been explained earlier.