Configure Exotel's MoEngage Integration with WhatsApp

pre requisites exotel the whatsapp onboarding for the phone number is complete you have the whatsapp connector enabled on your moengage account you can activate a new phone number with whatsapp business api via our messaging console in case, you cannot see " exotel " on moengage please reach out to hello\@exotel in or moengage support moengage has native integration for whatsapp with exotel this integration allows businesses to send templated whatsapp messages using senders (whatsapp enabled phone numbers) powered by exotel moengage can send messages and show delivery and read analytics sender configuration to configure a sender from exotel on the moengage dashboard, do the following go to settings >whatsapp >sender configuration >add connector choose exotel from the drop down and click on done add the following details field name description sender name this field denotes the name you want to provide to the sender profile this would be available in the sender so that you can recognize this easily while using it to create a campaign inside moengage the sender name should be between 5 50 characters this is a mandatory field whatsapp business number this field denotes the phone number registered with whatsapp (via exotel) using which you want to send out whatsapp messages to your users on exotel, you can find number details on whatsapp > number management > phone number this is a mandatory field and is also referred to as the waba number api url format of the api url is https //\<your api key> \<your api token>\<subdomain>/v2/accounts/\<your sid>/messages/moengage/whatsapp follow below steps to get \<your api key>, \<your api token>, \<subdomain> and \<your sid> login to your exotel account and go to api settings page in this page, you will find your \<your sid>, \<subdomain>, \<your api key> and \<your api token> for the respective account delivery tracking to track the delivery of your whatsapp messages inside moengage, you need to copy the moengage delivery tracking url and share it with the exotel support team for configuration you should be able to see the url as shown below information the url is a sample url copy the exact url from your moengage dashboard before you configure it on the exotel dashboard as shown below! note to enable the moengage on a number, a request should be raised to hello\@exotel in with the following details exotel account sid wa sender configured with moengage once the integration is successfully configured you can start running campaigns on moengage some articles to understand how to do this on moengage can be reffered below creating campaigns after configuring the connector successfully, to add existing templates on moengage follow this documentation https //help moengage com/hc/en us/articles/4951072814100 whatsapp templates to create whatsapp campaign follow this documentation https //help moengage com/hc/en us/articles/4411175043220 create whatsapp campaign to analyse whatsapp campaigns follow this documentation https //help moengage com/hc/en us/articles/5183700770324 analyze whatsapp campaign #whatsapp message details 0 12