Which Whatsapp features are supported by Exotel's Omnichannel API?

exotel’s omnichannel api provides exciting whatsapp features for businesses now, businesses can send and receive unlimited messages from end users using the newly launched api api specifications can be accessed here \[ link https //developer exotel com/api/whatsapp ] some of the additional benefits of omnichannel api are api can be used to send messages individually as well as in bulk with dynamic content to a set of end users api is highly scalable to support your traffic it is also provisioned to scale further api provides an ability to send custom data in a custom parameter and receive the sent custom data in the callback url you can configure upto 3 callback urls per number to receive message statuses and incoming messages from end users in all the callback urls following are the list of message features which we currently offer 1 send whatsapp template messages this feature enables businesses to initiate whatsapp conversations with the end users businesses are only allowed to send message templates approved by meta exotel facilitates creation of message templates for the businesses and helps in the approval process following are the type of message template that can be triggered text message template enables businesses to send text based message templates video message template enables businesses to send video in a message template image message template enables businesses to send an image in a message template document message template enables businesses to send a document in a message template interactive message template enables businesses to attach interactive components along with business initiated text/media conversations interactive components can be ‘call to action’ or ‘quick reply’ button ‘call to action’ allows users to call a phone number and visit a website ‘quick reply’ button allows customers to return a simple text message 2 send free form whatsapp messages this feature enables businesses to send free form whatsapp messages to the end users in a 24 hour conversation window once the conversation gets initiated with the end user following are the type of free form messages that can be triggered text messages enables businesses to send free form text messages audio messages enables businesses to send audio in a free form message video messages enables businesses to send video in a free form message document messages enables businesses to send a document in a free form message image messages enables businesses to send an image in a free form message sticker messages enables businesses to send a sticker in a free form message location messages enables businesses to send free form location messages contact messages enables businesses to send free form contact messages interactive messages enables businesses to send free form interactive messages interactive messages can be either in the form of ‘list messages’ or ‘reply buttons’ send messages as a reply to a message enable businesses to send free form any supported message type as a reply to previous message in a conversation by including previous message’s id in the context object the recipient will receive the new message along with a contextual bubble that displays the previous message's content 3 receive incoming messages from end users this feature enables businesses to receive messages sent by end users to business’s whatsapp number end users can send messages to either initiate a conversation with the business or reply in a conversation initiated by the business text messages enable businesses to receive text messages from end users response from quick reply button enable businesses to receive notification when user clicks on ‘quick reply button’ in an interactive message template answer from list messages enable businesses to receive answers from free form interactive list messages from end users answer to reply button enable businesses to receive answers to a free form interactive reply button from end users audio messages enable businesses to receive audio in a message from end users video messages enable businesses to receive video in a message from end users document messages enable businesses to receive document in a message from end users image messages enable businesses to receive image in a message from end users sticker messages enable businesses to receive sticker in a message from end users location messages it will enable businesses to receive location messages contact messages it will enable businesses to receive contact messages unknown messages it will enable businesses to receive unknown message notification when an end user will send messages which are in unsupported format triggered by click to whatsapp ads it will enable businesses to receive messages sent by end users via click to whatsapp ads user changed number notification it will enable businesses to receive notification when a user changes phone number on whatsapp 4 product catalog messages this feature will enable businesses to send single product/multiple product messages and receive responses from end users it also allows businesses to enquire for more information and place orders on whatsapp 5 mark messages as read this feature will enable businesses to mark messages as ‘read’ sent by users marking a message as read will also mark earlier messages in conversation as read ‘read’ marking means 2 blue check marks alongside a timestamp implies media messages currently media based template and free form messages can only be sent via url businesses need to host the media on their server, generate url and send the respective url in the message payload