Creation of RCS Templates

prerequisites before you begin, ensure that you have successfully completed the complete rcs onboarding docid\ mvgnjwlo gz kgtmga6df process how to find rcs templates navigate to the messaging console log in to your messaging console at messaging exotel com locate the rcs section in the left side menu and click on rcs templates select the bot if you have multiple bots, choose the relevant bot from the top menu view and manage templates the rcs templates page displays all templates you have created you can filter templates based on their status (approved, pending, or rejected) and type (text or rich card) use the search bar to find templates by name how to create rcs templates click on "create template" in the top right corner of the template management page this process involves two steps step 1 define template details template name choose a unique name using only alphanumeric characters, underscores ( ), or hyphens ( ) spaces and special characters are not allowed template type select one of the following options text template – contains only text content rich card template – includes images, audio, or video along with text step 2 configure the template the configuration options depend on the template type selected in step 1 creating a text template enter message content you can enter up to 2,500 characters add variables to include dynamic content, click "add variable" to insert placeholders such as \[custom param] example this is your chance to avail the offer with the code \[coupon code] add suggested action/reply buttons you can add up to 11 action buttons for a single message types of action buttons 1\ reply button allows users to choose a predefined reply options button text the displayed text (e g , "yes, i'm interested") button postback a keyword to track responses (e g , yes interested) type of action default is "reply," but you can change it 2\ url action redirects users to a website or landing page options button text the displayed text (e g , "visit website") button postback a keyword for tracking (e g , visit site) url the target webpage 3\ dialer action lets users call a predefined phone number options button text the displayed text (e g , "call us") button postback a keyword for tracking (e g , call support) phone number the contact number 4\ view location (lat/long) opens google maps to a predefined location options button text the displayed text (e g , "view location") button postback a keyword for tracking (e g , view location) latitude & longitude coordinates of the location 5\ view location (query) searches for a location on google maps based on keywords options button text (e g , "find us on maps") button postback a keyword for tracking (e g , find us) query the search term (e g , "exotel techcom pvt ltd") 6\ share location enables users to share their real time location options button text (e g , "share my location") button postback a keyword for tracking (e g , share location) 7\ create calendar invite allows users to save a google calendar invite options button text (e g , "save the event") button postback a keyword for tracking (e g , save event) event title & description title and details of the invite event date & time time range for the event after configuring your template, click "submit" your template will appear in a pending state until it is approved or rejected creating a rich card template select card orientation & alignment vertical short image (3 1 ratio), max 2mb; video, max 10mb vertical medium image (2 1 ratio), max 2mb; video, max 10mb horizontal left image (3 4 ratio), max 2mb; video, max 10mb horizontal right image (3 4 ratio), max 2mb; video, max 10mb upload media based on the selected orientation, upload an image (jpeg, jpg, png) or video enter card details card title a short, clear title card description a brief summary add suggested action/reply buttons use the same action button types mentioned in the text template section once done, click "submit" to send the template for approval approval process pending awaiting review approved ready for use in api calls and campaigns rejected requires modification and re submission next steps adding test devices to your rcs bot docid oz7vxisfjkmahslclydw fill the verification form