Why am I charged for failed calls?

scenario in the reports (or via call details api), for an outgoing call that has a ‘failed’ status (busy or no answer as well), you still see a charge under the ‘price’ section explanation regardless of the overall/final status, you get charged based on the number of parties who have answered the call successfully to understand this part better, it would be wise to go through our support article that explains our call statuses and the way by which we currently arrive at the ‘final status’ that's based on the ‘from’ (i e leg1) and ‘to’ (i e leg2) statuses outbound calls connecting two numbers the ‘final status’ depends on the ‘leg2 status’ leg1 status leg2 status final status completed completed completed completed no answer no answer completed busy busy completed failed failed na (no answer) na no answer na (busy) na busy na (failed) na failed as the above table indicates, there would be instances where the ‘ final status ’ would be marked as failed and only the 1st person may have answered the call but the 2nd person might have not answered, been busy or there could be cases where the calls genuinely must’ve failed to reach the 2nd person in such cases, you’re charged only for the 1st leg that’s successfully connected from our exophones at the outset, if the calls fail to connect the 1st person or fail to even originate from our servers, you are not charged for such calls at all should you identify any anomalies that fall outside the scope of this explanation, do please report such cases to our customer happiness team via hello\@exotel in along with the corresponding call reference ids as that way,