Billing and Payments
Payments
Make sure that you have logged in from the account with Admin access. Step 1 Click on the Make a payment option on the top right side of your Exotel dashboard as shown in the image below.
Rentals
The billing procedure for all accounts has recently undergone adjustments from us. Rental fees were previously billed pro-rata on a daily basis throughout the month.
Account Validity
These are pre-decided denominations that you can purchase which will extend your account's validity. If you purchase a pack that gives 5 months' validity today (Say, 1st June 2021), your account will expire on 31st October 2021.
Tax invoice and Payment reciept
A tax Invoice is generated at the beginning of each month(before 6th) determining the actual usage of services by each client. For instance, if the client has utilized services worth Rs.
Prepaid Billing
We deduct the rental charges immediately after the ExoPhone or the coworkers are added. The charges will be deducted only if you add a Coworker or an ExoPhone added beyond your account's free limit.
Postpaid Billing
Every postpaid account will be set with a 'Credit Limit'. Your Exotel account will remain active until your outstanding bills reach this limit.
Call Forwarding Charges
Your Customer-Facing Number belongs to you. When you forward the calls to your ExoPhone, you will get the benefits of cloud telephony.
Zero Credit Balance
Once your Exotel credit balance becomes zero/negative, all services are automatically discontinued, which indicates you will no longer be allowed to make and receive calls or send SMSs using Exotel. Whenever we detect that your current consumption may exhaust the whole of your available credits, we send a Low Balance Alert email to all account admins four days in advance (only if the notification for this kind is 'enabled on' on the dashboard).
Exotel Coupons
If you have an Exotel Coupon, Please refer the above video and you can redeem it by doing the following Go to http //my. exotel.