Salesforce

2 Articles

Integration

12 min

Updated11 Aug 2026

Exotel Salesforce Integration enables the contextual association of calls with Salesforce Objects. It enables the user to have Incoming Call intimation, visualize the call details along with call recordings and provide Click2Call capabilities.

Adding Secure Recording Component in Exotel's SFDC connector

3 min

Updated11 Aug 2026

From 20th May 2025 , Exotel’s call recording links on Salesforce will no longer be available as direct links. To make recordings secure, Exotel has introduced a new component that plays recordings directly inside the Salesforce Task record.