NDNC Compliance Portal

overview to streamline the resolution of dnd (do not disturb) complaints and ensure regulatory compliance, we’re excited to launch our new ndnd (national do not disturb) compliance portal this new platform is designed to simplify the process of handling dnd related issues, offering faster, more transparent, and accurate complaint resolution key benefits faster dnd complaint resolution elimination of manual follow ups via email simplified and transparent workflow improved compliance experience for your teams what you need to know you will now receive automated system notifications via the ndnd compliance portal for all dnd related cases timely action is critical – please respond to portal notifications promptly to remain compliant transition period (next 1–2 weeks) you may receive both manual and automated emails kindly respond only to the system generated emails quick start resources how the ndnd portal works – watch the video here https //storage pardot com/825903/1748933167gycezzre/ndn mp4 https //storage pardot com/825903/1748933167gycezzre/ndn mp4 important compliance notes respond within 1–2 days it is mandatory to resolve and close complaints within 48 hours after 3 days , the complaint will be automatically marked as valid non compliance can lead to serious business impact , including complete suspension of services by telecom operators what constitutes valid proof? when responding to a dnd complaint, please ensure the submission includes the following customer details name and contact number of the complainant existing relationship evidence invoice service agreement transaction record customer consent must be explicit and documented consent must be within the last 6 months consent date mention the date the consent was obtained call recording (if applicable) especially for transactional or service calls additional supporting documents (if relevant) otp call logs loan documents (for debt recovery) order details or proof of delivery (for logistics communication) \ > see ndnc compliance portal faqs docid 72h iixb7ddk3ghmxu2wy