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 Cloud telephony, also known as cloud calling, is a type of Unified Communications as a Service (UCaaS) that enables businesses to manage voice communications over the internet.  In traditional telephony setups—whether VoIP-based or PRI/PSTN-based PBX systems —the initial capital expenditure for hardware and infrastructure is significant.

Overview

 Exotel’s cloud infrastructure is designed to scale seamlessly with customer demand.  We continuously monitor and upgrade our capacity as part of daily operations to ensure reliable performance at all times.

Infrastructure and Capacity Management

 Effective as of 21 January 2025 Exotel engages the following sub-processors to support infrastructure, communication, and service delivery operations.

Exotel’s Sub-Processor

C.O.D. Verification

Cloud Telephony

CCaaS

Business Phone System

Request Additional Trial Credits

Track Calls from Google Ads

Test New Business Logic Before Going Live

Create a Trial Account

Add a Co-worker

Using APIs

Integrations

Onboarding

Contact Us

E-commerce Businesses

Use Cases

Getting Started

Purchase Exophone

Delete Exophone

Available Regions And Circles

Call Forwarding from Customer facing number to Exophone

How to get your own mobile / toll-free number

Why should we have a different Customer Facing Number (CFN)?

Using Existing Phone Number

Ownership of Landline Exophones

Parallel Calls

Can I call numbers outside of India using Exotel?

My ExoPhone on TrueCaller is spammed or saved under a different business.

Is my Exotel number transferable to my name?

Why am I getting calls for other companies?

Primary Exophone Migration

Exophone

Browser Calling (WebRTC)

Outbound Calls

Call Notification

Call Reference ID

Click to Call

Download Call Recordings

Secure Call Recording

Enabling Applet-Level Call Recording

Call Recordings

Troubleshooting DTMF

DTMF

Block Calls

Call Voicemail

Call Quality Pop-up

Call Cause Codes

Parallel Ringing

Extension Based Call Routing

Answered/Ringing event in CRM

Voicebot Integration

Audio Library

Call failure reasons and mitigation

Improving call quality

I hear echo in my phone calls

I am getting a call from a different number?

Outgoing Call is not working

Why the dialled status shows no answer when it is disconnected?

Why do I get so many missed calls?

How to send SMS' to co-workers or agents after the call

Why are calls not routed to all the agents?

I'm logged into the Exotel account but I'm not receiving calls. Why is that?

Exotel Uptime & Downtime information

Not getting pop-ups for incoming calls

Calls not reaching my phone

Calls not landing on Exophone

Frequently Asked Questions

Calls

Manage Call Flows

Connect Applet

Passthru Applet

Voicemail Applet

Email applet

List Manager Applet

IVR Menu

Hangup Applet

Switchcase Applet

Greeting Applet

Timing Applet

Gather Applet

Applets

Call Centre basic support

Setting Up a Simple IVR

Holiday App

Automated Telephonic Survey App

The Oak Tree

Zero App

Phone a friend

Marketing

Build Apps

Test a Call Flow

Assign Exophone To A Call Flow

Change Exophone For A Call Flow

Origin Based Routing (or) Geo Based Routing

Unsubscribe an App

How to edit IVR menu?

Why cant I find the users in "Choose a user or group"?

Can I transfer my ExoPhone and the call flows from one account to another?

SSML Support in TTS (Text to Speech)

How can I setup a my own on-hold brand message instead of the default music?

Why is my missed call app not disconnecting immediately?

Will 'Click to Call' App work in an HTTPS page? Print

How "Text to Speech" sound like? or Test out greeting applet Robotic voice

Handling calls on holidays, company shut downs and non-business hours.

AppBazaar

After Call Work (ACW) on Exotel

Signup

Sign In

Personal Info

Forgot email

Change Password

Forgot Password

Change Your Phone Number

Recover Account

Reactivate Account

Verify Number

Login & Recovery

FAQs: VOIP

Unverified SIP Username - How to verify ?

Exotel's VoIP Softphone

Send SMS

Enabling Desktop notifications

Toggle Phone Number On & Off

Call Dispositions

Call Notes

Exotel as a CRM

Manage Users

Manage Groups

Signing Authority

Co-workers Access Rights

Company Info

Closing Account

Admin Guide

Check if Exotel emails are getting delivered to your email address

Daily Analytics Email

Payment Reminders

Manage Notification Preferences

Call & SMS alerts via Email

Can I get a notification email for call attempts?

Notifications and Alerts

Dashboard

Accessing Call Recordings on Connectors

Freshdesk Integration

Freshdesk Secure Recording Enablement

Freshchat Integration

FreshSales Integration

Freshworks

UTC connector

LeadSquared Mobile app integration

LSQ IP-PSTN Connector

Configure Exotel's WhatsApp cloud Integration with LeadSquared

Leadsquared

Shopify

Hubspot

Integration

Adding Secure Recording Component in Exotel's SFDC connector

Salesforce

Integration With Zoho CRM (PSTN and VoIP)

Zoho

Connectors

Exo Campaigns

Live Call Dashboard

Call Analytics

Call Inbox Advanced Search

How to search call logs older than 7 days?

Call Inbox

Billable Duration For Outbound Call

What is the difference between "outbound-dial" and "outbound-api"?

Call Status

Call Reports

SMS Delivery Status

SMS Analytics

SMS Reports

User/Group Report

Agent On/Off Logs

Coworker Activity Logs

Live Stats: Co-workers and Groups

How can I segregate reports per Agent/Group?

How can I access my old reports?

Excel Macros and Exotel Reports

Reports

Data Security

KYC Verification

How to Fix Image & Location Capture Errors During KYC Verification

KYC Verification Indian Accounts

Calling Whitelisted Customer

Transactional vs Promotional SMS

Regulatory Point of Contact

Enable DND Calling

NDNC Compliance Portal FAQs

NDNC Compliance Portal

Compliance

What happened to my payment?

Payments

Rentals

Billing and Payments