AppBazaar
Manage Call Flows
In the Admin section, you can create a new flow by clicking the option App Bazaar --> Installed Apps tab Click on Create App and enter a flow name To edit a flow, click on App Bazaar --> Installed Apps --> Edit Call App link next to the call flow that you would like to modify You can drag and drop the required applets to create your flow. You can understand what each applet does by hovering your mouse over the applet.
Applets
Exotel’s Call Flow Applets allow you to design intelligent call workflows that manage customer interactions dynamically. An Applet is a building block for creating call flows and you can mix and match Applets in your call flows to greet callers, route calls, capture input, or send automated notifications.
Test a Call Flow
Prerequisite Manage Call Flows (Call App). Cash on Delivery Verification, Order Confirmation, Automated Surveys, and Feedback are a few examples of the use-cases for which connect to an App flow can be used.
Assign Exophone To A Call Flow
To start off, you need to 'Buy' an App from the 'App Bazaar' for you to be able to use it on your Exotel number or Manage Call Flows Once you have bought an app Go to the ExoPhones page Click on the 'Connect a Flow' icon and choose your App from the dropdown Once you click on 'Ok', the call flow will be attached to the ExoPhone number Your app has now been connected to your ExoPhone!
Change Exophone For A Call Flow
Below are the steps on How you can link an Exophone to a Call flow. Go to the Exotel dashboard and click on the ExoPhones link in the left panel of the Admin Section.
Origin Based Routing (or) Geo Based Routing
Yes, and the Origin based routing works like this If a person calls from Tamil Nadu, send the call to my agents in Chennai (or a group) who can speak Tamil. If it is from Maharashtra, send it to Mumbai (or people who can speak Marathi).
Unsubscribe an App
You can unsubscribe from the App Builder at any time you wish to. However, when you unsubscribe, none of the custom flows will be useable.