SMS Analytics

the sms analytics dashboard gives you a high level overview of your sms stats sms stats filters all sms transactional high, transactional, transactional opt in, and promotional date filter by start date and end date these filters apply to all graphs shown on this page total sms total sms are split into 3 categories deliverable, undeliverable and pending deliverable = delivered + failed these messages were either delivered to the customer or failed for some other reason undeliverable messages could not be delivered due to dlt, dnd, or other errors, which should be addressed before trying them again pending messages are still in an intermediate state, and will convert to a final state over time deliverable sms deliverable sms represents the sms that did not have any dlt, dnd, or other errors, and could be delivered to the customer delivered failed delivery latency delivery latency represents the time period over which smses are delivered delivery latency is not applicable to sms type = promotional, as delivery reports are not available for promotional messages promotional messages are excluded when computing delivery latency for sms type = all sms messages over time the “message over time” bar graph shows how total sms volume trends over time along with the delivery rate the date filter lets the user select a date range from day wise deliverable , pending, and undeliverable messages are shown day wise delivery rate is shown reports can be downloaded in csv format total sms stats shows detailed information on deliverable, undeliverable and pending messages including status sms count (volume) % within each section and % of the total reports can be downloaded in csv and excel formats columns can be sorted in the increasing or decreasing order of the values present status codes status explanation status code delivered status = sent 20005 delivered to handset 20006 delivered to operator failed error that the customer cannot do anything about on their own subscriber (retry) 24105 failed handset error 23035 failed subscriber unavailable 24120 failed subscriber error expired 23050 failed expired other 23015 failed spam detected 23030 failed unavailable route 23060 failed rejected 24010 failed system error 24110 failed operator error 24990 failed unknown error undeliverable error that the customer can act on dlt 23080 sender blocked by dlt 23081 entity blocked by dlt 23082 template blocked by dlt 23083 failed dlt scrubbing error 23084 failed dlt consent error 23181 dlt template id invalid 23182 dlt template not found 23183 dlt template id inactive 23184 dlt template id blacklisted 23185 dlt template does not match 23186 dlt length exceeded 23281 dlt entity not found other 23070 failed invalid message – could be dlt related in india 23072 failed invalid sender id – could be dlt related in india dnd 23005 failed rejected dnd 23020 failed rejected blacklist subscriber (do not retry) 23010 failed invalid destination number 23040 failed subscriber unknown pending nature of detailed status code = intermediate 21010 pending to operator 21015 sending to operator 21020 pending on operator