Calling Whitelisted Customer

what is a whitelisted customer? a 'whitelisted customer' is a person who has called on your exophone(s) at least once in the past 6 months this has been put in place in order to ensure that both your company and exotel abide by the regulations laid down by trai with regard to contacting the numbers registered in the ncpr(dnd) numbers the customer 'whitelist' is the list of all customer numbers (as defined above) you can make transactional calls to all numbers in the 'whitelist' this list may include numbers registered in the ncpr as well for eg if mr rajni who is registered in the ncpr(dnd registry) calls your exophone(s) on oct 1st, his number will be whitelisted till march 31st (6 months) this means you will be able to make transactional calls to him during this period but from apr 1st, you will not be able to call him unless he calls again to your number during that period note this process applies only to the numbers registered in the ncpr you should be able to make transactional calls to customers who are not part of the ncpr registry without the whitelisting process what is the 'do not call' list or ncpr (national customer preference register)? the ncpr aka do not disturb registry is a national database containing a list of the mobile numbers of all the subscribers who have registered their preferences (by dialing or sending an sms to 1909 or by registering using the trai dnd mobile application) regarding receipt of unsolicited commercial communications as per trai guidelines, companies are prohibited from making unsolicited commercial communication to subscribers who have registered themselves in the ncpr in short, 'promotional calls or smss' cannot be made or sent to the customers who have registered themselves in the ncpr if a person is not registered in the ncpr, you can choose to make a transactional or a promotional call to them for eg if mr rajni who is registered in the ncpr calls your exotel number on october 1st, his number will be whitelisted till march 31st (6 months) this means you will be able to make transactional calls to him during this period but from april 1st, you will not be able to call him unless he calls your number during that period but in the above example, if mr rajni is not registered in the ncpr, you will be able to make a transactional call even after april 1st what kind of calls can i make to people who have registered in the ncpr and to people who have not? if a person is registered in the ncpr (national customer preference register), you can only make 'transactional' calls to them if a person is not registered in the ncpr, you can choose to make a transactional or a promotional call to them type of call in whitelist? registered in ncpr not registered in ncpr transactional whitelisted customer call allowed call allowed non whitelisted number call not allowed call allowed promotional whitelisted customer call not allowed call allowed non whitelisted number call not allowed call allowed a 'whitelisted customer' is a person who has called or sent an sms to your exotel number(s) at least once in the past 6 months this has been put in place in order for us to ensure that both your company and exotel abide by the regulations laid down by the trai for eg if mr rajni who is registered in the ncpr calls your exotel number on october 1st, his number will be whitelisted till march 31st (6 months) this means you will be able to make transactional calls to him during this period but from april 1st, you will not be able to call him unless he calls your number during that period but in the above example, if mr rajni is not registered in the ncpr, you will be able to make a transactional call even after april 1st what is the difference between a transactional call and a promotional call an active "promotional" or "advertising" of a good or service is what is referred to as a "promotional call " whether or not a call is placed to an existing customer (of the business), if it contains any promotional information, it qualifies as a promotional call additionally, promotional calls can only be made monday through saturday, including sunday, from 9 am to 9 pm here are some examples of a promotional call a call from a representative to a potential client "dear sir, from buyusorelse, this is kumar would you mind giving us a few minutes of your time to tell you about our fascinating new product xyz?" a representative phoned a current client "dear mr kumar you have been using our product for a while, therefore as a thank you for your patronage, we are giving you a discount on abc, one of our newest products " any call that does not contain promotional content is considered a transactional call a transactional call is any call that comprises information sent by a registered firm to its workers, agents, or customers regarding services or items that will be delivered to those customers transactional calls cannot be placed by businesses to individuals who are not current clients here are some examples of a transactional call a current client received a call from a taxi aggregator "dear mr kumar you have asked for a tata indica to pick you up at indira nagar at 5 30 pm could you please let us know if you will be bringing luggage? to confirm that your cab will arrive at your house at 5 15 pm, please phone the number provided thanks " an internet retailer made the following call to a client "dear mr rajni you had written to us to inquire on the status of your packages we would like to let you know that they have been delivered by quick e couriers and that you have received an sms with the tracking information " if you have any questions or concerns, please connect with us using the chat widget on your exotel dashboard or whatsapp us on 08088919888 why am i not able to make a promotional call to a j\&k number? as a safety and security precaution, exotel does not allow bulk calls and promotional calls to numbers that belong to jammu & kashmir telecom circle you can still make individual transactional calls to j\&k numbers to understand more about this you can click on this link http //www jktpo in/contact html