Call Reports

access reports your call and sms reports can be found under admin > reports download reports reports are available for download daily, monthly (on a billing cycle), or even for custom dates additionally, you can get reports for a particular virtual number if you have many numbers please note that we only refer to custom data that is 6 months old from the current date data older than six months is not kept on our end the reports can be downloaded in the csv format and the various fields within the reports are listed below true unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type unhandled content type status legend direction possible 'status' values meaning inbound completed was connected to an agent inbound call attempt the call was disconnected before connect applet (or) there was no connect applet in the flow inbound missed call all agents were unable to pick up the call (or) the caller terminated the call while ringing the agents inbound voicemail the caller left a voicemail note this overrides the above statuses for example, if none of the agents was able to pick up the call, and then the caller left a voicemail, the status will be voicemail and not missed call outbound dial/outbound api completed "all is well" outbound dial/outbound api no answer the dialled number (either the first number or the second) did not pick up the call outbound dial/outbound api busy the dialled number (either the first number or the second) was busy (ie, cut the call) outbound dial/outbound api failed either leg of the call failed due to connectivity issues fromcircle, tocircle legend circle name value ap andhra pradesh telecom circle as assam telecom circle br bihar & jharkhand telecom circle ch chennai metro telecom circle (includes chennai, mepz & mahabalipuram) dl delhi metro telecom circle (includes ncr, faridabad, ghaziabad, gurgaon & noida) gj gujarat telecom circle (includes daman & diu, dadra & nagar haveli) hp himachal pradesh telecom circle hr haryana telecom circle (excludes faridabad, gurgaon & panchkula) jk jammu & kashmir telecom circle kl kerala telecom circle (includes lakshadeep) ka karnataka telecom circle ko kolkata metro telecom circle (includes parts of haora, hooghly, north & south 24 parganas, and nadia districts) mh maharashtra telecom circle (includes goa but excludes mumbai, navi mumbai & kalyan) mp madhya pradesh & chhattisgarh telecom circle mu mumbai metro telecom circle (includes navi mumbai & kalyan) ne north east india telecom circle (includes arunachal pradesh, meghalaya, mizoram, nagaland, manipur & tripura) or orissa telecom circle pb punjab telecom circle (includes chandigarh & panchkula) rj rajasthan telecom circle tn tamil nadu telecom circle (excludes ch chennai, mepz, mahabalipuram & minjur and includes pondicherry except for yanam & mahe) ue uttar pradesh (east) telecom circle uw uttar pradesh (west) & uttarakhand telecom circle (excludes ghaziabad & noida) wb west bengal telecom circle (includes andaman & nicobar, sikkim excludes calcutta telecom district) an andaman & nicobar by mumbai metro telecom circle (includes navi mumbai & kalyan) ha haryana telecom circle (excludes faridabad, gurgaon & panchkula) nd delhi metro telecom circle (includes ncr, faridabad, ghaziabad, gurgaon & noida) upe uttar pradesh (east) telecom circle upw uttar pradesh (west) & uttarakhand telecom circle (excludes ghaziabad & noida) users/group report you can download reports daily, monthly (billing cycle), or even for custom dates based on the groups and the users you have in your dashboard the report contains data such as averagehandlingtimeinminutes, agents device activity (amount of time the device was on) along with details of the number of calls for that agent e g missed calls, no answer, incoming calls, etc \ > see more information in docid 0 og7vl8gvc1hio8y2qmp