KYC Verification Indian Accounts

15 min

introduction completing your business verification unlocks full access to the exotel platform the process takes less than 30 minutes for most businesses and is done entirely online — no paperwork, no office visits you will go through three simple steps confirming your pan, providing your business details, and nominating a person authorised to sign on behalf of your company once that person completes their part, your account is verified if at any point you get stuck, a "help me verify" button is available throughout the process, and our onboarding team can step in within 24 hours before you start gather the following before you begin having everything ready avoids interruptions mid way \\ \\ \\ \\ \\ \\ \\ \\ \\ \\ \\ \\ for all business types, also keep handy the name, phone number, or email address of your authorised signatory — the person with legal authority to sign on behalf of your business (e g a director, managing partner, or proprietor) if you started the process earlier and didn't finish, click "continue from where you left off" on the opening screen your previous entries are saved step 1 of 3 — confirm your pan what happens we verify your pan with the income tax database and fetch your registered business name on the opening screen, read the overview and click "start kyc" enter your 10 character business pan (example format aaapl1234c) we will display the legal business name linked to that pan if the name is correct, click "confirm & proceed" common issues at this step \message you see\ \what it means\ \what to do\ \"enter a valid 10 character pan"\ \the format is incorrect\ \re check the pan and re enter it\ \"this pan is inactive in tax records"\ \the pan has been deactivated\ \click " help me verify "\ \"tax verification service is temporarily unavailable"\ \income tax portal is down\ \see if a service is temporarily unavailable \ step 2 of 3 — confirm your business details your business type is automatically identified from your pan — you do not need to select it find your section below private or public limited company we automatically retrieve your company's registration details from the ministry of corporate affairs (mca), including your company name, registration number, date of incorporation, registered address, and directors review the details — they cannot be edited here as they come directly from government records click "confirm & proceed" \\ \\ \\ \\ \\ \\ \\ \\ after confirming your company details, you will be asked to select your gst number — see gst selection below llp or partnership firm llp select "limited liability partnership" to continue we will retrieve your llp details from the national registry review and click "confirm & proceed" if we can't retrieve your llp details, the same options apply as above — retry or "help me verify" partnership firm select "partnership firm" to continue you will be asked to upload your partnership deed upload as a pdf, jpg, or png (max 10 mb) we will scan the document to extract your firm name and registered address the extracted details will be shown for you to review and correct if needed click "confirm & proceed" once the details look right after this step, you will be asked to select your gst number — see gst selection below sole proprietorship or individual upload your business or trade certificate as a pdf, jpg, or png (max 10 mb) we will scan the document to extract your business name and registered address review the extracted details, correct anything that looks wrong, and click "confirm & proceed" document scanning outcomes \what happens\ \what to do\ \details are filled in automatically\ \review, edit if needed, and confirm\ \scanning fails a second time\ \a form appears — enter your business name and address manually\ \scanning is taking a long time\ \a "enter details manually" hint will appear — click it to skip scanning\ \"file must be under 10 mb"\ \compress or re scan the document at a lower resolution\ \"please upload a pdf, jpg, or png"\ \convert the file to a supported format before uploading\ after this step, you will be asked to select your gst number — see gst selection below trust, huf, or other entity you will upload your registration certificate (trust deed, society registration, etc ) the document scanning steps and outcomes are identical to those described for sole proprietorships above you will then be asked to upload additional supporting documents (such as a full trust deed or supplementary certificates) you can upload one or more files at least one additional document is required if an upload fails, an error message will appear — your other files are preserved, so just retry the failed upload gst selection we automatically retrieve your gst registration details using your pan \\ \\ \\ \\ \\ \\ \\ \\ \\ \\ step 3 of 3 — send the verification link your authorised signatory is the person who will complete the final identity check on behalf of your business — typically a director, partner, or proprietor for private/public limited companies your directors are listed automatically (from mca records) for llps your partners are listed automatically for sole proprietorship or individual the individual will be the authorised signatory for all other business types you will add the signatory manually find the right person in the list, or click "add different signatory" to add someone new click "send kyc" next to their name enter their mobile number and/or email address — at least one is required click "send kyc link" a verification link is sent to them by sms and/or email they complete their part independently — they do not need to log in to your exotel account once sent, you will see a confirmation screen click "back to dashboard" to track the status if a service is temporarily unavailable government verification services (pan, company registry, gst portal) are occasionally down for maintenance when this happens, the same options are available at every affected step retry — we attempt the check again you can retry up to 3 times "notify me when it's fixed" — opt in to receive an sms and email once the service is restored, with a direct link to pick up exactly where you left off you do not need to restart the entire process — your progress is saved your verification status after sending the verification link, your dashboard shows your company information page with one of three statuses verification pending your authorised signatory has been sent the link but hasn't completed their step yet "resend link" — resend the verification link if they haven't received it or need it again kyc failed your authorised signatory completed the process but verification was rejected the reason for rejection is shown on screen click "start kyc again" to correct and resubmit the fields that caused the rejection are highlighted on the page verified your verification is complete full platform access is now active your legal business details, signatory information, and operational preferences are displayed you can update operational preferences (website, contact details, billing values) directly from this page if your tan number is missing, an alert will appear click "add tan" to provide it — this affects billing and compliance need help? if you hit a step where automated verification cannot proceed (for example, your company is listed as inactive in government records, or document scanning fails repeatedly), click the "help me verify" button this notifies our onboarding team, who will reach out to you within 24 hours at your registered email address to complete verification manually you can also click the "need help?" button in the top navigation at any point during the process to open a support panel common mistakes to avoid using the wrong pan the pan must belong to the legal entity registered with exotel if the name shown after pan verification doesn't match, stop and re enter the correct pan not having documents ready partnership firms need a partnership deed; proprietorships and other entities need a business certificate gather documents before you start uploading the wrong document each step asks for a specific document uploading an invoice, utility bill, or address proof instead of the requested certificate will cause an error not providing any contact details for the authorised signatory the verification link cannot be sent without at least a mobile number or email address leaving a failed kyc unaddressed a failed status does not resolve automatically if you see "kyc failed", click "start kyc again" as soon as possible to avoid access restrictions clicking "restart kyc" without reading the warning restarting clears everything — including auto fetched company data and the signatory you already contacted a confirmation message will warn you; read it carefully