Freshworks
Freshdesk Integration
Exotel Freshdesk Integration enables the contextual association of calls with tickets. It enables an agent to have Incoming Call intimation, visualize the call details along with call recordings and provide Click2Call capabilities.
Freshdesk Secure Recording Enablement
Update the Exotel CTI App Go to the Freshdesk App Marketplace and update the Exotel CTI application to the latest version. Adjust Configuration Settings(This is a must change to even use basic functionality after updating the Exotel CTI, as we’re upgrading the platform version) Exotel CTI → Edit Settings In the configuration screen of the Exotel CTI app, ensure the following Freshdesk Domain Remove the https // prefix.
Freshchat Integration
Exotel Freshworks Integration enables the contextual association of calls with deals/leads. It enables the user to have Incoming Call intimation, Create a conversation and a call fragment with call type (incoming call/outgoing call), and provide Click2Call capabilities.
FreshSales Integration
Exotel Freshworks Integration enables the contextual association of calls with deals/leads. It enables the user to have Incoming Call intimation, visualize the call details along with call recordings and provide Click2Call capabilities.