Browser Calling (WebRTC)

we’re excited to introduce browser calling (webrtc) on exotel’s ip platform (beta) this feature lets your agents make and receive calls directly from their web browser — without needing a phone — while staying compliant under exotel’s unified license (ul vno) what is browser calling? browser calling (webrtc) allows your agents to handle calls through a softphone widget inside exotel with browser calling you can make and receive calls directly in the browser use mobile virtual numbers (mvn, type ip pstn) https //docs exotel com/business phone system/purchase exophone for ip based calling toggle between pstn and ip calling depending on connectivity enforce kyc for regulatory compliance maintain business continuity with pstn fallback benefits at a glance simple call widget – pop up for incoming and outgoing calls with accept/reject and hold/mute controls switch easily – toggle between ip and pstn calling depending on your network conditions full call details – view on call statuses, callbacks, and logs after every call work anywhere – agents can make and receive calls from any internet connection, ideal for remote teams stay connected – built in pstn fallback ensures business continuity enablement & scope available for sg stamp and mumbai stamp tenants (phased rollout hyd, mumbai, bangalore, delhi, gujarat) one mvn per account by default additional mvns require kyc https //docs exotel com/business phone system/kyc verification landline dids (type pstn only) https //docs exotel com/business phone system/purchase exophone cannot be used for ip calls browser calling can be enabled/disabled at account level from exolite admin → call settings how to get started step 1 enable browser calling log in to your exotel dashboard https //my in exotel com/ go to admin → call settings toggle enable browser calling step 2 purchase a number navigate to procure a new exophone https //docs exotel com/business phone system/purchase exophone select city, number type ( mvn or landline did ) and role pstn only, ip only, or ip + pstn intermix complete purchase 1st mvn → allocated by default 2nd mvn or more → dashboard prompts for kyc upload currently via email to hello\@exotel com step 3 assign numbers to flows after purchase, assign the number to an app bazaar flow for inbound calls define number role pstn only, ip only, or ip + pstn intermix step 4 sip user creation & verification new users sip id auto created at signup existing users sip id created but shown as unverified reset password at the voip info page https //my in exotel com/voipinfo to activate admins can check user status (verified/unverified) in the co worker page step 5 making calls outbound calls if caller id = mvn (ip pstn) → supported for ip + pstn if caller id = landline did (pstn only) → call fails with error “this number type does not support ip calling ” (or fallback to pstn if enabled) inbound calls if mvn assigned → inbound calls can ring on sip or pstn if no mvn → inbound sip calls fail gracefully and fallback to pstn admins can configure mandatory pstn fallback at group/account level rollback & deletion if you no longer want to use an mvn delete an exophone https //docs exotel com/business phone system/delete exophone deleting mvn immediately blocks browser calling (sip ids remain visible but inactive) voice softphone learn how to use exotel’s browser softphone voice communication with exotel’s voip softphone (beta) https //docs exotel com/multimodal digital voice faqs q can i use landline dids for browser calling? a no, landline dids (type pstn only) cannot be used for ip calls q how many mvns can i buy? a one mvn per account by default more require kyc q what happens if i delete my mvn? a browser calling stops immediately sip ids remain but unusable q will my sms/whatsapp campaigns be affected? a no, messaging continues unaffected