Browser Calling (WebRTC)

we’re excited to introduce browser calling (webrtc) on exotel’s ip platform (beta) this feature lets your agents make and receive calls directly from their web browser — without needing a phone — while staying compliant under exotel’s unified license (ul vno) what is browser calling? browser calling (webrtc) allows your agents to handle calls through a softphone widget inside exotel with browser calling you can make and receive calls directly in the browser use https //docs exotel com/business phone system/purchase exophone for ip based calling toggle between pstn and ip calling depending on connectivity enforce kyc for regulatory compliance maintain business continuity with pstn fallback benefits at a glance simple call widget – pop up for incoming and outgoing calls with accept/reject and hold/mute controls switch easily – toggle between ip and pstn calling depending on your network conditions full call details – view on call statuses, callbacks, and logs after every call work anywhere – agents can make and receive calls from any internet connection, ideal for remote teams stay connected – built in pstn fallback ensures business continuity enablement & scope available for sg stamp and mumbai stamp tenants (phased rollout hyd, mumbai, bangalore, delhi, gujarat) one mvn per account by default additional mvns require https //docs exotel com/business phone system/kyc verification https //docs exotel com/business phone system/purchase exophone cannot be used for ip calls browser calling can be enabled/disabled at account level from exolite admin → call settings how to get started step 1 enable browser calling log in to your https //my in exotel com/ go to admin → call settings toggle enable browser calling step 2 purchase a number navigate to https //docs exotel com/business phone system/purchase exophone select city, number type ( mvn or landline did ) and role pstn only, ip only, or ip + pstn intermix complete purchase 1st mvn → allocated by default 2nd mvn or more → dashboard prompts for kyc upload currently via email to hello\@exotel com step 3 assign numbers to flows after purchase, assign the number to an app bazaar flow for inbound calls define number role pstn only, ip only, or ip + pstn intermix step 4 sip user creation & verification new users sip id auto created at signup existing users sip id created but shown as unverified reset password at the https //my in exotel com/voipinfo to activate admins can check user status (verified/unverified) in the co worker page step 5 making calls outbound calls if caller id = mvn (ip pstn) → supported for ip + pstn if caller id = landline did (pstn only) → call fails with error “this number type does not support ip calling ” (or fallback to pstn if enabled) inbound calls if mvn assigned → inbound calls can ring on sip or pstn if no mvn → inbound sip calls fail gracefully and fallback to pstn admins can configure mandatory pstn fallback at group/account level rollback & deletion if you no longer want to use an mvn https //docs exotel com/business phone system/delete exophone deleting mvn immediately blocks browser calling (sip ids remain visible but inactive) voice softphone learn how to use exotel’s browser softphone https //docs exotel com/multimodal digital voice faqs q can i use landline dids for browser calling? a no, landline dids (type pstn only) cannot be used for ip calls q how many mvns can i buy? a one mvn per account by default more require kyc q what happens if i delete my mvn? a browser calling stops immediately sip ids remain but unusable q will my sms/whatsapp campaigns be affected? a no, messaging continues unaffected