Getting Started

exotel’s cloud based phone system enables small and medium businesses to set up a fully functional contact center in minutes it brings enterprise level features within reach without the cost or complexity of traditional telephony infrastructure with exotel, you can maintain one customer facing number, manage unlimited concurrent calls, configure ivrs, define routing rules, get missed call alerts, and access detailed analytics — all from an easy to use web dashboard how it works sign up for a create a trial account docid 1co lozhb1g5zcpmltlze use the provided test credits and virtual numbers to experiment with your configurations before going live add users and groups manage users docid\ an9pp4nlq3drrxqkdf2vm and assign them to manage groups docid\ t3ntn2otcbdezp3amhnan groups help organize your co workers and control how calls are routed to their numbers assign a virtual (exophone) number purchase exophone docid\ zv3 cr8b9ei6j4jjmddhs and link it to your customer facing number the exophone acts as the virtual number that connects your business line with exotel’s call flow system create call flows create manage call flows docid\ p3yqejjrer5saxfvy04oz to define routing rules for your groups build ivr menus, define routing logic, and customize the caller experience route calls to agents assign exophone to a call flow docid 5pzliet2wb5a7evm1xkiv using the dashboard use automatic call distribution via the connect applet docid 7hc 78ammkio4doukyzz so calls reach the right agent based on your business rules