Private or Public Limited Company
Use this guide to complete business verification (KYC) for a Private or Public Limited Company. You will confirm your PAN, review your company details, select a GST number, and send a verification link to an authorised signatory.
The process takes about 3 to 5 minutes
Before you start
Keep these items ready:
- The company PAN (10 characters).
- The GST number for billing, if the company is registered for GST or GST exemption certificate if GST is exempted.
- The name and the mobile number or email address of an authorised signatory. This person must be a director of the company.
Note: The company details come from Ministry of Corporate Affairs (MCA) records. You cannot edit them in the portal.
Step 1 of 3: Confirm the PAN
- Sign in to the Exotel portal. In the left menu, go to My Account > Company Info.
- Click Start Business Verification. If an earlier verification is saved, click Continue where you left off.
- On the Verify your PAN screen, enter the 10-character company PAN in the PAN Number field. The format is 5 letters, 4 digits, and 1 letter.

- Read the PAN safety notice and the consent notice below the field, then click Verify PAN.
- Check the company name on the Is this your business? screen. The entity type shows company.
- If the name is correct, click Yes, Continue.
Step 2 of 3: Confirm the business details
Review the company details
- Check the details on the Company CIN & Details screen: CIN, entity type, incorporation date, status, address, and directors.
- Click Confirm & Proceed.
Select the GST number
- On the Billing Details screen, select the GSTIN for this account's billing. Each GSTIN shows its state and an Active label. To see more GSTINs, click + more GSTINs.
- Click Continue.
If the portal finds no GST numbers
If no GSTIN is registered for the PAN, the Billing Details screen shows the message "No registered GSTINs found for this entity. Please upload exemption certificate."
- Upload your GST exemption proof as a PDF, JPG, or PNG. The maximum file size is 10 MB. Click the upload area, or drag the file onto it.
- Click Continue.
Note: If the GST details are wrong, click GST details look wrong? Help me verify to ask for help.
Step 3 of 3: Send the verification link
Caution: Send the link only to a person who is authorised to complete KYC for the company. When you send the request, you confirm that the person is authorised.
- On the Authorised Signatory screen, find the director who will complete the verification. The portal lists the directors from MCA records. If the list is long, click + more.
- Click Send KYC next to the director's name.
- Enter a mobile number, an email address, or both. You need at least one.
- Click Send KYC Link.
The signatory receives the link by SMS, email, or both. The signatory completes the verification without signing in to your Exotel account.
Troubleshooting
Message or situation | Cause | Action |
|---|---|---|
"Enter a valid 10-character PAN" | The PAN format is incorrect. | Check the PAN and enter it again. |
"This PAN is inactive in tax records" | The PAN is deactivated. | Click Help Me Verify. |
The CIN is not found | The portal cannot find a company that matches the PAN. | Click Try Again. After 3 failed tries, click Help me verify. |
MCA Servers are Unresponsive | The MCA registry is temporarily down. | Click Try Again. After 3 failed tries, click Help me verify. |
Company is inactive or struck off in MCA records | The company is not active in government records. | Click Help me verify this company. |
"No GST numbers found for this PAN" | No GST registration is linked to the PAN. | Upload your GST exemption certificate. |
A PAN or GST service is unavailable | The government service is temporarily down. | Click Try Again. After 3 failed tries, click Help me verify. |
If the MCA lookup fails
If the Company CIN & Details screen shows an error:
- Click Try Again. You can try up to 3 times.
- If the error continues, click Help me verify. The onboarding team contacts you.

Your progress is saved. You do not need to start again. For other help, click Help me verify. The onboarding team contacts you within 24 hours.
Next steps
After you send the link, the Company Info page shows the verification status. See KYC Verification Indian Accounts for the status descriptions.