Limited Liability Partnership (LLP)
Use this guide to complete business verification (KYC) for a Limited Liability Partnership. You will confirm your PAN, select your entity type, review your LLP details, select a GST number, and send a verification link to a partner.
The process takes about 3 to 5 minutes. All screenshots show masked data. Your screens show your own LLP details.
Before you start
Keep these items ready:
- The LLP PAN (10 characters).
- The GST number for billing, if the LLP is registered for GST. If not, keep your GST exemption proof ready (PDF, JPG, or PNG, maximum 10 MB).
- The mobile number or email address of an authorised signatory. This person must be a partner of the LLP.
Note: The LLP details come from the LLP database records. You cannot edit them in the portal.
Step 1 of 3: Confirm the PAN
- Sign in to the Exotel portal. In the left menu, go to My Account > Company Info.
- Click Start Business Verification. If an earlier verification is saved, click Continue where you left off.
- On the Verify your PAN screen, enter the 10-character LLP PAN in the PAN Number field.
- Read the PAN safety notice and the consent notice below the field, then click Verify PAN.
- Check the LLP name on the Is this your business? screen. The entity type shows firm.
- If the name is correct, click Yes, Continue.
Step 2 of 3: Confirm the business details
Select the entity type
Caution: Do not select Partnership Firm for an LLP. That option is for firms registered under the Indian Partnership Act, 1932.
- On the Select Entity Type screen, click Limited Liability Partnership (LLP).
Review the LLP details
- Check the details on the LLP Details screen: LLPIN, entity type, incorporation date, status, and partners.
- Click Confirm & Proceed.
Select the GST number
- On the Billing Details screen, select the GSTIN for this account's billing. Each GSTIN shows its state and an Active label. To see more GSTINs, click + more GSTINs.
- Click Continue.
If the portal finds no GST numbers
If no GSTIN is registered for the PAN, the Billing Details screen shows the message "No registered GSTINs found for this entity. Please upload exemption certificate."
- Upload your GST exemption proof as a PDF, JPG, or PNG. The maximum file size is 10 MB. Click the upload area, or drag the file onto it.
- Click Continue.
Note: If the GST details are wrong, click GST details look wrong? Help me verify to ask for help.
Step 3 of 3: Send the verification link
Caution: Send the link only to a person who is authorised to complete KYC for the LLP. When you send the request, you confirm that the person is authorised.
- On the Authorised Signatory screen, find the partner who will complete the verification. The portal lists the partners from the LLP records.
- Click Send KYC next to the partner's name.
- Enter a mobile number, an email address, or both. You need at least one.
- Click Send KYC Link.
The signatory receives the link by SMS, email, or both. The signatory completes the verification without signing in to your Exotel account.
Troubleshooting
Message or situation | Cause | Action |
|---|---|---|
"Enter a valid 10-character PAN" | The PAN format is incorrect. | Check the PAN and enter it again. |
"This PAN is inactive in tax records" | The PAN is deactivated. | Click Help Me Verify. |
LLPIN Not Found | The portal cannot find an LLP that matches the PAN in the LLP registry. | Click Try Again. After 3 failed tries, click Help me verify. |
The LLP database is unresponsive | The LLP registry is temporarily down. | Click Try Again. After 3 failed tries, click Help me verify. |
"No GST numbers found for this PAN" | No GST registration is linked to the PAN. | Upload your GST exemption proof. |
A PAN or GST service is unavailable | The government service is temporarily down. | Click Try Again. After 3 failed tries, click Help me verify. |
If the LLP lookup fails
If the LLP Details screen shows an error:
- Click Try Again. You can try up to 3 times.
- If the error continues, click Help me verify. The onboarding team contacts you.
Your progress is saved. You do not need to start again. For other help, click Help me verify. The onboarding team contacts you within 24 hours.
Next steps
After you send the link, the Company Info page shows the verification status. See KYC Verification Indian Accounts for the status descriptions.