Trust, HUF, or Other Entity

12 min

Use this guide to complete business verification (KYC) for a Trust, a Hindu Undivided Family (HUF), or another entity type. You will confirm your PAN, upload a registration document and supporting documents, select a GST number, and send a verification link to an authorised signatory.

The process takes about 3 to 5 minutes. All screenshots show masked data. Your screens show your own details.

Before you start

Keep these items ready:

The entity PAN (10 characters).

One registration document as a PDF, JPG, or PNG. The maximum file size is 10 MB. The portal accepts a Trust Deed (relevant pages), a Society or Section 8 registration, a government order, or other official proof that shows the entity name and address.

The GST number for billing, if the entity is registered for GST. If not, keep your GST exemption proof ready (PDF, JPG, or PNG, maximum 10 MB).

The full legal name, and the mobile number or email address, of an authorised signatory. This person must have legal authority to sign for the entity.

Note: Upload a clear copy of the document. The portal reads the entity name and registered address from it.

Step 1 of 3: Confirm the PAN

Click Start Business Verification. If an earlier verification is saved, click Continue where you left off.

On the Verify your PAN screen, enter the 10-character PAN in the PAN Number field.

Read the PAN safety notice and the consent notice below the field, then click Verify PAN.

Check the entity name on the Is this your business? screen. The entity type shows trust.

If the name is correct, click Yes, Continue.

Step 2 of 3: Confirm the business details

Upload the registration document

On the Business details screen, click the upload area and select your document. The screen asks for the front side only.

Wait while the portal reads the document. The portal fills in the Entity / business name, Registered address, and State fields.

Check each field. Correct any value that is wrong.

If the Pincode field is empty, enter the pincode.

Select I confirm these details match my uploaded document.

Click Continue.

Note: Continue stays inactive until you select the confirmation checkbox.

Upload additional documents

On the Additional documents screen, upload supporting documents. This step is optional. The screen suggests a full Trust Deed, Registration Certificate, Government Order, MoA, bylaws, or other evidence. Each file must be a PDF, JPG, or PNG of 10 MB or less. You can upload up to 10 documents.

Click Continue. If you have no further documents, click Skip.

Select the GST number

On the Billing Details screen, select the GSTIN for this account's billing. Each GSTIN shows its state and an Active label. To see more GSTINs, click + more GSTINs.

Click Continue.

If the portal finds no GST numbers

If no GSTIN is registered for the PAN, the Billing Details screen shows the message "No registered GSTINs found for this entity. Please upload exemption certificate."

Upload your GST exemption proof as a PDF, JPG, or PNG. The maximum file size is 10 MB. Click the upload area, or drag the file onto it.

Click Continue.

Note: If the GST details are wrong, click GST details look wrong? Help me verify to ask for help.

Step 3 of 3: Send the verification link

For a Trust, HUF, or other entity, the portal does not list the signatory. You add the person manually.

Caution: Send the link only to a person who is authorised to complete KYC for the entity. When you send the request, you confirm that the person is authorised.

On the Authorised Signatory screen, the message No Authorised Signatory Added appears. Click Add Signatory & Send KYC.

In the Add Authorised Signatory dialog, enter the Full Legal Name. This field is required.

Enter a mobile number, an email address, or both. You need at least one.

Click Send KYC Link.

The signatory receives the link by SMS, email, or both. The signatory completes the verification without signing in to your Exotel account.

Troubleshooting

Message or situation	Cause	Action
"Enter a valid 10-character PAN"	The PAN format is incorrect.	Check the PAN and enter it again.
"This PAN is inactive in tax records"	The PAN is deactivated.	Click Help Me Verify.
"File must be under 10 MB"	The file is too large.	Compress the file or scan it at a lower resolution.
"Please upload a PDF, JPG, or PNG"	The file format is not supported.	Convert the file to a supported format.
The portal fills in wrong values	The scan read the document incorrectly.	Correct the values in the fields before you confirm.
The portal cannot read the document	The scan failed.	Enter the details manually.
"No GST numbers found for this PAN"	No GST registration is linked to the PAN.	Upload your GST exemption proof.
A PAN or GST service is unavailable	The government service is temporarily down.	Click Try Again. After 3 failed tries, click Help me verify.

Your progress is saved. You do not need to start again. For other help, click Help me verify. The onboarding team contacts you within 24 hours.

Next steps

After you send the link, the Company Info page shows the verification status. See KYC Verification Indian Accounts for the status descriptions.