Co-workers Access Rights

here are three types of co workers within your exotel account admins users supervisors you can spot the difference between them from the icons in the ‘co workers and groups’ section admin user supervisor you can change the role of a co worker by selecting the appropriate option in the add/edit co workers popup click on the settings icon to get the edit user details page view note if you change an existing co worker’s role, they would need to logout and login again for updated permissions to reflect each of these co workers types has access to different features and functions within the product as defined below section action admin supervisor user inbox view/listen/delete messages to all groups and co workers yes no no view/listen/delete messages to the group to which the co workers belong yes yes yes view/listen/delete messages directed to the co workers yes yes yes add notes to messages yes yes yes call widget make an outbound call yes yes yes sms widget send an sms yes yes yes address book create/edit/delete contacts view/edit the contacts created by other users yes yes yes app bazaar create/edit/delete call apps create/edit/delete sms apps yes no no exophones view the exophones bought by you connect a number with a call/sms app purchase a new number yes no no reports download call and sms reports yes no no analytics view user’s on/off state yes no no co workers & groups view co workers/groups yes yes yes co workers & groups add,delete & edit co workers details yes no no cogno ai chat bot access to the exotel chat support yes no no campaigns schedule bulk sms to a selected list yes no no faq page frequently asked questions yes yes yes my account personal info yes yes yes settings access settings page yes no no kyc docs access kyc docs page yes no no bill plan access bill plan page yes no no make a payment access payment page yes no no view bills access invoice/bills page yes no no payment history access the payment history page yes no no admins can override access to some of these permissions by using the access control page simply check and uncheck options against the respective role to allow or remove access the allowed pages would be visible to the supervisor/user respectively pages such as co workers and campaigns will have read only access for supervisors and users by default to provide admin like privileges to particular supervisors so that they can act as admin for the pages they have access to, kindly write to hello\@exotel com for getting that configured please note we have introduced a new access right for supervisors to allow them to view all the calls on the account and the same can be controlled via access control watch a short video giving someone administrator or supervisor rights