Dashboard
After Call Work (ACW) on Exotel
Releasing Soon After Call Work (ACW) is a protected wrap-up state on the Exolite agent dashboard that begins automatically when a call ends. During ACW, the agent is not available to receive new calls — giving them dedicated time to complete post-call tasks such as updating notes, logging a call disposition, or updating a CRM record.
Exotel's VoIP Softphone
Unlock the power of voice communication with Exotel’s VoIP SoftPhone . Experience seamless and crystal-clear voice communication with Exotel’s cutting-edge VoIP SoftPhone, designed to enhance your calling experience.
Send SMS
Log into your Exotel account Click on the 'SMS' button on the top left Enter the number to which you want to send the SMS Enter your message content OR Optionally choose an SMS template What is an sms template and how can i get it approved? If there are placeholders(%d and %s) in your template replace them with actual numbers and text respectively.
Toggle Phone Number On & Off
If you do not want to receive your Exotel calls, you can switch your number "OFF". So, calls coming to you through Exotel will go to someone else or voicemail depending on the configuration of the call flow.
Call Dispositions
Your team can classify calls using dispositions. You can ask us to turn this feature on even though it is not enabled by default.
Call Notes
Yes! You could use the "Private Notes" section to add comments about the call that you just took.
Exotel as a CRM
Many Indian businesses receive a majority of their leads & support requests through phone calls rather than emails. So, wouldn't it be cool if Exotel can also double up as a CRM http //en.