Enable DND Calling
Proof of Customer Opt-in
We need to get a screenshot of a lead in your CRM or lead management system which should have captured the lead name, URL, phone number, and company name are visible. In the absence of a CRM screenshot, the regulators approve any of the below sample document
- Application hard copy:- Subscription details to be clearly mentioned with name, phone number, and signature.
- Transaction slip:- Invoice or payment slip which must not be older than 6 months & must contain either portal link (URL) or company name/logo along with customer details.
- Mail entries captured in SQL
Once we have received the opt-in, It will flow through an internal approval process.
Letterhead Declaration
On your official letterhead (sample attached below), please mention:
"(Company Name), also known as (account sid which is available in API credentials section of Exotel dashboard), is using Exotel to make transactional calls to its registered users only. In case of any violation, (Company Name) will provide the opt-in proof within 24 hours. If the proof is not provided within 24 hours, Exotel reserves the right to disconnect the connections immediately without prior notice. (Company Name) agrees to the terms of service mentioned here: https://exotel.com/terms-of-service-2018/."
Website Terms & Conditions
Please include the below statement in your website’s Terms & Conditions (optional):
"I agree and consent to receive all communications at the mobile number provided, even if this number is registered under the DND/NCPR list under TRAI regulations. For this purpose, I further authorize the Company to share/disclose the information to any third-party service provider, affiliates, group companies, their authorized agents, or third-party service providers."