Exophone
Purchase Exophone
To set up your Exotel Account, the first step is to get an ExoPhone; given below is the 4 step process to acquire one (remember you would need ₹ 500 or more in your account to get an ExoPhone) You can also check your Exophone charges from your Bill plan https //my. exotel.
Delete Exophone
Before we get started, there are a couple of important points that we need to remember here 1\. Do not delete all the ExoPhones at once.
Available Regions And Circles
Currently, Exotel is available in 20 countries across the globe. In the main menu on your left Find Virtual Numbers tab-> New Virtual Number -> Change The list of available countries is shown In India, Exotel is available in 11 telecom circles .
Using Existing Phone Number
We advise none of our clients to use or advertise ExoPhones as their customer-facing numbers. The fact that Exotel does not own these numbers is the cause.
Ownership of Landline Exophones
All the virtual numbers (ExoPhones) that you may get to use while signing up for an account with us are owned by Exotel. Landline numbers from your Exotel account are non-transferable.
Parallel Calls
How many many parallel calls can I Theoretically, infinite. We are a cloud provider and so, we tend to have a lot of spare capacity to handle spikes, But please intimate us if you will receive more than 20 concurrent phone calls.
Can I call numbers outside of India using Exotel?
Does Exotel support calling international numbers? Yes, Exotel does support international calling.
My ExoPhone on TrueCaller is spammed or saved under a different business.
Firstly, we must understand that TrueCaller is an independent entity and Exotel has no control over its business. TrueCaller's users mark the numbers as Spam and they save the numbers as they wish.
Is my Exotel number transferable to my name?
Unfortunately, no. We do not allow the transfer of ownership of the virtual numbers aka ExoPhones at this point in time.
Why am I getting calls for other companies?
I got a call from another company. The customer told he wanted to connect to a certain number.
Primary Exophone Migration
We at Exotel have decided to move your front-facing numbers to a different service provider considering some of the service disruptions that we faced recently. We are committed to providing you with the best of the service and have to take a hard stance on migrating to a new operator to ensure that we serve you in the best possible manner.