Our super-smart AI, knowledgeable support team and an awesome community will get you an answer in a flash.

 A - Your customer calls on your customer-facing number which is on the website B - Call diverted from your customer-facing to the ExoPhone number.  C – An IVR menu option for incoming callers.

Call failure reasons and mitigation

 Over the years, we've encountered instances where call quality may seem to have swayed, while all our systems and the Operator network have been functioning with the utmost efficiency.  Besides that, the issues seem to get resolved by itself after a certain duration and yet, without any intervention from our end.

Improving call quality

 Hearing an echo on call is common in POTS http //en. wikipedia.

I hear echo in my phone calls

 When you receive a call via Exotel, the caller ID you see on your phone is not of the person who is calling your company's number.  Instead, the number you see is your Exotel number.

I am getting a call from a different number?

 There are three main reasons for this occurrence.  This is what happens when you place an outbound call from your Exotel dashboard.

Outgoing Call is not working

 When there is an incoming call and the agent does not answer the dialled status will show as " no answer " If the agent disconnects the incoming call within 31 seconds of ring duration it will show as " busy/canceled " If the agent disconnects the incoming call after 31 seconds of ring duration it will show as " no answer ".

Why the dialled status shows no answer when it is disconnected?

 None of us wants to miss our customer's call.  If you see a lot of missed calls on your dashboard and would like to understand them and reduce them, read on.

Why do I get so many missed calls?

 How do i get an sms alerting me on the fact that a call was made to our exotel number?  Is it possible to alert multiple numbers (via sms) upon receiving the call?

How to send SMS' to co-workers or agents after the call

 You have four agents in the group and all of them are free.  Yet, the third and fourth agents in the group don't receive the call if the first & second agents don't pick up!

Why are calls not routed to all the agents?

 Even if you're logged in to http //my. exotel.

I'm logged into the Exotel account but I'm not receiving calls. Why is that?

 We, at Exotel, take our reliability very seriously.  This means we strive very hard to achieve unparalleled uptimes.

Exotel Uptime & Downtime information

 If you're not getting pop-ups for incoming calls, we suggest you try the following steps first Try opening http //my. exotel.

Not getting pop-ups for incoming calls

 Your call transcript indicates that the call reached your phone and was not picked up.  However, in reality, the call never reached your phone.

Calls not reaching my phone

 Sometimes, you may get to hear one of many error messages while calling in on an ExoPhone.  Some of the common ones are - The number you’ve dialed is incorrect or invalid.

Calls not landing on Exophone

Audio Library

Frequently Asked Questions

CCaaS

Business Phone System

Request Additional Trial Credits

Track Calls from Google Ads

Test New Business Logic Before Going Live

Create a Trial Account

Add a Co-worker

Using APIs

Integrations

Onboarding

Contact Us

E-commerce Businesses

C.O.D. Verification

Use Cases

Getting Started

Overview

Infrastructure and Capacity Management

Exotel’s Sub-Processor

Cloud Telephony

Purchase Exophone

Delete Exophone

Available Regions And Circles

Call Forwarding from Customer facing number to Exophone

How to get your own mobile / toll-free number

Why should we have a different Customer Facing Number (CFN)?

Using Existing Phone Number

Ownership of Landline Exophones

Parallel Calls

Can I call numbers outside of India using Exotel?

My ExoPhone on TrueCaller is spammed or saved under a different business.

Is my Exotel number transferable to my name?

Why am I getting calls for other companies?

Primary Exophone Migration

Exophone

Browser Calling (WebRTC)

Outbound Calls

Call Notification

Call Reference ID

Click to Call

Download Call Recordings

Secure Call Recording

Enabling Applet-Level Call Recording

Call Recordings

Troubleshooting DTMF

DTMF

Block Calls

Call Voicemail

Call Quality Pop-up

Call Cause Codes

Parallel Ringing

Extension Based Call Routing

Answered/Ringing event in CRM

Voicebot Integration

Calls

Manage Call Flows

Connect Applet

Passthru Applet

Voicemail Applet

Email applet

List Manager Applet

IVR Menu

Hangup Applet

Switchcase Applet

Greeting Applet

Timing Applet

Gather Applet

Applets

Call Centre basic support

Setting Up a Simple IVR

Holiday App

Automated Telephonic Survey App

The Oak Tree

Zero App

Phone a friend

Marketing

Build Apps

Test a Call Flow

Assign Exophone To A Call Flow

Change Exophone For A Call Flow

Origin Based Routing (or) Geo Based Routing

Unsubscribe an App

How to edit IVR menu?

Why cant I find the users in "Choose a user or group"?

Can I transfer my ExoPhone and the call flows from one account to another?

SSML Support in TTS (Text to Speech)

How can I setup a my own on-hold brand message instead of the default music?

Why is my missed call app not disconnecting immediately?

Will 'Click to Call' App work in an HTTPS page? Print

How "Text to Speech" sound like? or Test out greeting applet Robotic voice

Handling calls on holidays, company shut downs and non-business hours.

AppBazaar

After Call Work (ACW) on Exotel

Signup

Sign In

Personal Info

Forgot email

Change Password

Forgot Password

Change Your Phone Number

Recover Account

Reactivate Account

Verify Number

Login & Recovery

FAQs: VOIP

Unverified SIP Username - How to verify ?

Exotel's VoIP Softphone

Send SMS

Enabling Desktop notifications

Toggle Phone Number On & Off

Call Dispositions

Call Notes

Exotel as a CRM

Manage Users

Manage Groups

Signing Authority

Co-workers Access Rights

Company Info

Closing Account

Admin Guide

Check if Exotel emails are getting delivered to your email address

Daily Analytics Email

Payment Reminders

Manage Notification Preferences

Call & SMS alerts via Email

Can I get a notification email for call attempts?

Notifications and Alerts

Dashboard

Accessing Call Recordings on Connectors

Freshdesk Integration

Freshdesk Secure Recording Enablement

Freshchat Integration

FreshSales Integration

Freshworks

UTC connector

LeadSquared Mobile app integration

LSQ IP-PSTN Connector

Configure Exotel's WhatsApp cloud Integration with LeadSquared

Leadsquared

Shopify

Hubspot

Integration

Adding Secure Recording Component in Exotel's SFDC connector

Salesforce

Integration With Zoho CRM (PSTN and VoIP)

Zoho

Connectors

Exo Campaigns

Live Call Dashboard

Call Analytics

Call Inbox Advanced Search

How to search call logs older than 7 days?

Call Inbox

Billable Duration For Outbound Call

What is the difference between "outbound-dial" and "outbound-api"?

Call Status

Call Reports

SMS Delivery Status

SMS Analytics

SMS Reports

User/Group Report

Agent On/Off Logs

Coworker Activity Logs

Live Stats: Co-workers and Groups

How can I segregate reports per Agent/Group?

How can I access my old reports?

Excel Macros and Exotel Reports

Reports

Data Security

KYC Verification

How to Fix Image & Location Capture Errors During KYC Verification

KYC Verification Indian Accounts

Compliance