Greeting Applet

a greeting is the first message that callers listen to when they call your company having a clearly articulated welcome message for your callers is essential for your business we recommend using the greeting applet before your call flow, to get the correct call status as well there are multiple ways to play the greeting message using this greeting applet type text play a robotic voice by clicking on the type text and enter the message that needs to read out by the greeting applet enter the text and click on the save button for the greeting to be played you can also raise a voice request to get the text recorded in indian accent by clicking the “get this text recorded” note ₹ 600 per recording request with a maximum limit of 200 words every time you press "get this text recorded", it is considered as one request and will cost ₹ 600 in exotel, you have an option to make this greeting dynamic ie, you can potentially play a different greeting to different callers in the greeting (or menu) applet, you can specify a url (instead of a static text) in the "read text like a robot" option see below when the text box contains a url, exotel will make an http get request to that url (which is hosted at your server) your server can now return either a text or a url (to an audio file) if it returns a text, the text will be converted to audio using our text to speech (tts) engine and then played out note the following are the conditions if you are adding a url to play out the audio using a url or uploading an audio file 1\ bit resolution 8 bit 2\ sampling rate 8000hz 3\ audio channel mono 4\ audio file wav/ mp3 in case if audio is not being played from the url check these specifications for the audio file and update the audio file under the url as per the standard ivr greeting specifications in case if you face any issue then drop an email to hello\@exotel in or call 8088919888 upload upload the audio file of wav or mp3 file with a file size less than 2mb and of 8khz mono format in case if the file is not getting uploaded then check if the specification of the audio file matches the standard format record record the audio file using your phone as a microphone enter a number (with a preceeding 0), click call & record, and record your message audio library choose the audio file from your audio library you will find the voice over request recording under the audio library