How to Fix Image & Capture Errors During KYC Verification

if your kyc link shows a location error, or an error that it could not take your photo, follow the steps below for your device and browser step 1 identify your issue "location permission not provided" — no pop up appeared go directly to step 2 for your device/browser "could not take photo" error cancel the current kyc request start a new kyc from the pan entry step follow step 2 below before continuing, so the new attempt doesn't hit the same block step 2 enable location permission iphone / ipad — safari if you tapped "deny" when asked for location tap the page settings icon in the safari address bar (the "aa" button or the three line icon, bottom left) under "allow ext digio in to access," find location (shows "deny") tap it and select allow when the system popup appears, tap allow tap the blue checkmark to close the panel tap share location on the page to retry tip if camera also shows "deny," switch it to "allow" at the same time to avoid a second block during the selfie step if location doesn't appear in the site settings panel open settings → safari scroll to "settings for websites" → location find ext digio in and set it to allow or ask return to safari and reload the page if location services are off for your device open settings → privacy & security → location services turn location services on make sure safari websites is set to "while using the app" or "ask next time" return to safari and reload the page iphone / ipad — chrome open settings → chrome tap location → set to "while using the app" or "ask next time" return to chrome and reload ext digio in tap allow when prompted if you previously blocked location for the site in chrome, tap ⋯ → settings → content settings → location, and remove the block for ext digio in android — chrome quick fix tap the lock/tune icon in the address bar next to ext digio in tap permissions (or site settings) change location from "block" to "allow" reload the page and tap allow when prompted via chrome settings tap ⋮ → settings → site settings → location make sure the top toggle is on if ext digio in is under "blocked," tap it and change to allow reload the page if location is off on your device open device settings → location → turn on under "app permissions" → chrome, set to "allow" or "ask every time" return to chrome and reload the page android — samsung internet tap ☰ → settings → sites and downloads → site permissions tap location and set to "allow" or "ask " remove any block on ext digio in confirm device location is on (settings → location) reload ext digio in and grant permission when prompted desktop — chrome quick fix click the lock/tune icon left of the url change location from "block" to "allow" reload the page full method go to chrome //settings/content/location under "not allowed to see your location," find ext digio in and remove it (trash icon) reload the page and click allow when asked on mac, also check system settings → privacy & security → location services → chrome is allowed desktop — safari (mac) safari menu → settings (or preferences) → websites tab → location find ext digio in and set it to "allow" or "ask" confirm system settings → privacy & security → location services → safari is enabled reload the page desktop — microsoft edge click the lock icon next to ext digio in click permissions for this site (or site permissions) set location to "allow" reload the page alternative go to edge //settings/content/location and remove ext digio in from the block list desktop — firefox click the lock icon in the address bar click "connection secure" → "more information" → permissions tab under "access your location," uncheck "use default" and select allow close the dialog and reload the page