Integrations
Exotel integrates seamlessly with leading CRMs, helpdesk tools, marketing platforms, SMS services, and SDKs — allowing you to embed voice, messaging, and call features directly into your existing workflows.
Category | What You Can Do | Sample Integrations |
|---|---|---|
CRM & Helpdesk | Sync call logs, automagically raise tickets, see caller info, and drive contextual workflows | Zoho Desk, Zoho CRM, Freshdesk, HubSpot, Salesforce |
Marketing & SMS | Trigger SMS / WhatsApp campaigns, connect with engagement tools, and centralize message flows | CleverTap, WebEngage, MoEngage |
E-commerce & Verification | Automate OTPs, order confirmations, and customer verification calls | Shopify Verification |
SDKs & Voice Channels | Embed voice calling capabilities into custom apps or websites | WebRTC SDK, IP-PSTN interconnect |
Why Use Integrations?
- Single source of truth: All your call, SMS, and call metadata flows into your core systems.
- Automated workflows: Trigger actions (tickets, alerts, updates) automatically based on call events.
- Better context & insights: Agents and marketers see unified customer history and communication data.
- Less duplication: Avoid manual exports, imports or bridging disparate systems.
Need help choosing the right integration? Reach out to our support team via Dashboard chat or WhatsApp at 08088919888 — we’ll help you pick and get started.