Frequently Asked Questions
Best browser to use Exotel
Exotel is compatible with Firefox and Chrome. But Exotel works best on Chrome.
Video Documentation
A video reference of the relevant scenario may have been requested from you by our Customer Happiness team during one of your interactions with them. Calls not landing on Exophone You might be wondering why we would ask for it, and while the reasons may vary, the following are some of the typical ones Calls not connecting to the Exotel number are typically an indication of an Incoming Point of Interface ( POI ) problem between two or more operators, though these issues may not always be easily reproducible from all operators and all locations (or combinations of such cases, thereof).
Upgrade your Browser to support TLSv1.2
We are deprecating TLSv1. 0 and TLSv1.
Can I send emails to my customers with Exotel?
No, we are not a bulk mailer or a mass mailer service. We ourselves use Amazon's SES and have been very happy with their product.
What is the Support escalation process?
The escalation process is designed to keep you informed of your escalated case status every step of the way. A lead and/or manager is assigned to every escalation to oversee the case from a holistic viewpoint.
When will you answer my Ticket or Resolve my Query?
Exotel’s Customer Happiness Team endeavors to provide its customers with the best Customer Support Services to ensure the best Product experience. In case, you or your authorized User(s) face any issues or have any questions in relation to our Product, please contact our Customer Happiness Team, we are available 24 7 for all our enterprise clients and 14 7 (8.
How to choose the right subdomain for my API integration?
Exotel operates on multiple clusters. Your account’s subdomain depends on the cluster it was created in.
Outages
The term Downtime or sometimes even referred to as Outage is used to describe that our services are completely or partially unavailable. There could be several reasons that could cause this.
Understanding Exotel Status Board
This article is about understanding call status on Exotel Status Board. For more information about what Exotel Status Board is, why we built it etc.
SMS Sender ID prefixes
In SMS, Can you tell me which are promotional prefixes and which of these are transactional? Answer One can differentiate a transactional SMS from a promotional SMS based on the Sender ID it gets delivered from.